stilform.com Reviews 17

Update 25-08-2024
After I also gave my honest review on their website, they have contacted me to provide me with a replacement pen. The new pen has no wood sticking out and is far more appealing to the eye. Therefor want to prise their customer service. Splendid.

31-07-2024
Delivery was on point. Just poor quality for such a price. The wooden parts don’t fit in the pen and stick out a little, the brass is damaged and filthy. Would never spend that much money again on such poor quality. Pity. Was promising.

Date of experience: July 07, 2024

Love the pen. Smooth and consistent writing.

I had an issue with the delivery and the company responded quickly, resolving the issue.

I see other reviews that are less than great. That was not my experience. I would recommend the pen and the company.

Date of experience: June 10, 2024

Very expensive product.

Shocking customer service. We had to chase for weeks to get information on the whereabout of a £250 order. Told by customer services to phone Royal Mail and ask them.......errr no the shipping from your door to my door is your responsibility and not for me to chase your chosen courier. Shocked by their response.

Once the pen finally arrived. It's a shockingly poor writer for such an expensive pen. The ink flow is poor and it presents gaps in writing every 4 or 5 words.

If you looking to spend good money on a pen, I would avoid this company and take your cash somewhere more reputable.

Date of experience: June 08, 2023

I've bought one of their pens before and while it was pretty pricey, I liked the unusual magnetic mechanism so when I saw the AEON pencil I thought I'd give it a go. The site said it was in stock and I ordered it on 7 April 2023. It took a week before I got a dispatch notification with a tracking number which implied it was with the carrier (DHL) since 13 April in Germany waiting to be shipped to the UK. It's now 28 April and the tracking hasn't moved one iota. I've tried contacting Stilform to request an update but they haven't even done me the courtesy of a reply acknowledging my email. Now I'm wondering if the item is lost, stuck in customs or they just didn't have any stock and generated a tracking number but haven't really dispatched anything yet.

Date of experience: April 28, 2023

I have supported Stilform for a few years and bought six pens and some accessories. The products I have bought are good quality as they advertise on their online store.

I have two concerns about Stilform. They do not manufacture their pens in Germany as they state on their website or even put the parts manufactured in China together in Germany. And they do not inform you about import duties, especially concerning a country like the UK, which was part of the EU and might now pay duties on European imports. This pen, in this case, was sent from somewhere other than Germany.

I live in the UK and have never had to pay import duties on the pens I bought from Stilform. In 2021 I received a scam Royal Mail message on my phone to pay duties, but after speaking to somebody at Royal Mail, they assured me that it was not from Royal Mail (the service Stilform used to deliver the product in the UK).

I ordered another pen from them in December 2022 and paid the extra postal fee to deliver it faster with FedEx. The pen was delivered, and a week later, I received a bill from FedEx for duties on this delivery. I thought that it was another scam because FedEx will not deliver something unless the duties have been paid in advance. So, I ignored it and eventually received a letter from ControlAccount in the UK, a debt recovery company. I ended up paying 85GBP for a pen that cost 114GBP.

I thought Stilform produced their products in Germany, according to their website. ControlAccount sent me the Customs Invoice, which clearly states that this pen and wooden holder were shipped from China, not Germany.

I first tried to contact Stilform, but they didn't reply. I know it is only £85, but it is the principle of them lying about where their products are manufactured as well as broken trust that a company I have supported by buying their products lie and does not disclose the total cost of shipping, including duties to a destination so that a client can decide whether it is worth their while to buy that specific product.

How do you order a pen from Stilform, wondering what you will spend on delivery, including duties? I would rather buy a higher quality pen in the UK or USA (or wherever you live), which will cost me less than a Stilform pen, including duties.

What a pity!

Date of experience: April 13, 2023

Stilform makes terrible products, they delete 1-star reviews and they have an even worse customer service.

Their pens don't write properly, they magnets don't align and it took them over one year and a dozen e-mails to get a € 5 complaint solved.

What is even the worst thing, they ask for reviews on their website, but all their 1-star reviews are deleted. It's a f... joke.

Date of experience: February 27, 2023