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Surex.com Reviews 6,959

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TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Here're some qualities in an excellent insurance agent:
1. Honest with integrity
2. Communication: calls back or email as promised
3. Best deals: looks for best deals and give you options to choose from
4. Ongoing Relations: makes sure you're informed of changes, payment dates, etc
5. Friendly: a smile or courtesy or politeness or trust sure makes your experience rich

I'll give Matt at Surex 10/10 in all these 5 qualities.
I received quotes from RBC and other insurers that were good but the agents were terrible 😢
Try calling Matt... I'm sure you'll not be disappointed

Rated 5 out of 5 stars

When you pay for something, you primarily want customer service.

Personally the company has been good, but what keeps me is Patti .G, when I need her she calls back immediately, and she truly cares.

I’ve shared great conversations and wouldn’t hesitate to send any of my family and freinds to her for the absolute best service in the industry.

Keep her at any cost because she’s a rockstar. Her callback rate must be 100% 🥂

Thanks again!

Rated 3 out of 5 stars

No opinion one way or another. Insurance is too expensive and too complicated. You no more than any other, no problems with Surex, know that I wouldn't have any insurance if I didn't have to. I don't feel at all secure that Economical would be there for me if I needed them. Just constantly hope I don't need you for anything except to satisfy legal requirements.

Rated 5 out of 5 stars

I’ve had an exceptional experience with Hussein Khalife as my advisor. He consistently goes above and beyond to meet his clients' needs, always ensuring every detail is addressed. I feel comfortable discussing my requirements, knowing he genuinely listens and provides the best solutions.

Sussex should be proud to have someone as dedicated as Hussein on their team. While the insurance can be expensive, the outstanding customer service more than makes up for it. All five stars go to Hussein Khalife for his professionalism and commitment to excellence. Highly recommend!

Company details

  1. #1 of 6 best companies in Auto Insurance Agency
  2. #3 of 5 best companies in Business Insurance Company
  3. #2 of 3 best companies in Commercial Insurance Company
  4. #1 of 6 best companies in Home Insurance Agency
  5. #4 of 4 best companies in Insurance Broker

About Surex.com

Written by the company

We are an online Insurance Marketplaceâ„¢, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
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Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.

Written by the company

Compare, Shop and Buy all Online! We believe more choices = more savings!
We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.

Surex - Canada's #1 Insurance Marketplace

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.

Contact info

Rated 5 out of 5 stars
Verified

I asked and Surex delivered

Surex staff found me a fair price. They got back to me through e-mail within two hours. I was treated courteously.

Date of experience: January 13, 2025

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Reply from Surex.com

Thank you for your review and we appreciate your business!

Rated 5 out of 5 stars
Verified

I have had three insirance agents with…

I have had three insirance agents with surex so far and they all were very good and very proffessional.

Date of experience: January 14, 2025

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Reply from Surex.com

Thank you for your review! Unfortunately sometimes we do need to change Advisors but we always want to provide the very best service. Thank you for sharing you experience!

Rated 5 out of 5 stars
Verified

Responsive, friendly and good offers

Very responsive and friendly. They had by far the best offer for my car insurance because they accepted my foreign driver experience.

Date of experience: January 14, 2025

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Reply from Surex.com

Thank you for your review!

Rated 4 out of 5 stars
Verified

Re Aviva

Re Aviva
Dealing with Elaiza Servera on my claim on being rear ended was amazing in a car accident. What a wonderful/ professional/ person. Very good at what she does

Re Victor Ekong
Bad / terrible experience. This is not just coming from me but two treatment companies that I was dealing with. No understanding in how to speak and deal with people. Arrogant to no end.
Lies coming from Aviva/ Victor not wanting to continue in supporting me with my accident injuries.

Date of experience: January 06, 2025

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Reply from Surex.com

Thank you for your review about Aviva claims.

Rated 5 out of 5 stars

My Broker is great

My Broker is great, responsive, and professional.

Date of experience: January 02, 2025

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Reply from Surex.com

We are glad to hear this, thank you for sharing your feedback with us!

Rated 5 out of 5 stars
Verified

Trusted Agent Representation

The agent representative we have. He is knowledgeable, informative and provide us so far with the resources that are transparent that we can compare with other insurance companies.

Date of experience: January 06, 2025

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Reply from Surex.com

Thank you, Doris We're so glad to hear that your experience with Surex has been great, we appreciate your support.

Rated 5 out of 5 stars
Verified

Surex

My insurance agent handled my claim very well. He jumped on the situation, supplied me with all the information I needed and even called me a couple times with updates! Very happy with their service, would recommend

Date of experience: December 12, 2024

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Reply from Surex.com

Thank you for your feedback and recommendation!

Rated 5 out of 5 stars
Verified

Found me cheaper insurance

Found me cheaper insurance when everyone else was going to charge me nearly a 50 percent higher premium. Would recommend this company to anyone looking for a good broker!

Date of experience: January 06, 2025

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Reply from Surex.com

Thank you, Dylan! We're glad to hear you had a great experience and appreciate your recommendation to others.

Rated 1 out of 5 stars

My first call was very disappointing (so much so I wrote a review)

I called Surex to talk to someone about potentially becoming a new client. My current policies (5 in total) with another insurance company was increasing in cost so I decided to shop around. When I called - the receptionist said I needed to request a quote on line, my comment to that was I have 5 policies - I'd like to have a conversation with someone first. I was transferred onto a second client rep - and got same answer. Very poor initial customer service which really surprised me based on all the glowing reviews I read about Surex. Sorry Surex -poor customer service may have cost you a potential long term client

Date of experience: January 14, 2025

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Reply from Surex.com

Thank you for this useful feedback, Mike. We will look at adjusting our intake process to better accommodate prospective clients who call in for a quote.

Rated 1 out of 5 stars
Verified

Poor customer experience

Poor customer experience, emails are not responded to. Agent goes on vacation with the office

Date of experience: January 06, 2025

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Reply from Surex.com

Thank you for your review. We would like to investigate this as we strive for the best customer service. Please email policysupport@surex.com with your name and policy number.

Rated 4 out of 5 stars
Verified

Good job guys keep it up

I like to work with this company I recommend it and I hope to keep it up with them for longer time ��

Date of experience: January 05, 2025

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Reply from Surex.com

Thank you for your review. We would like to investigate what happened. Can you please email policysupport@surex.com with your name and policy number. Thank you!

Rated 5 out of 5 stars
Verified

Easy to talk to the insurance broker

Easy to talk to the insurance broker, Kim Nayeon will reccomend to others

Date of experience: January 13, 2025

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Reply from Surex.com

Thank you, Justine, for your kind words and recommendation; we're glad to hear that Nayeon was able to assist you with your insurance needs and make the process enjoyable.

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