Swoon  Reviews 12,818

I ordered a beautiful chair which was unfortunately a little too large for my space. I requested to have it returned. The process was simple and straightforward. The communication was prompt and pleasant. I will definately be ordering from this site in the future. The furniture is beautiful!

Date of experience: December 04, 2024

I had a couple of queries before I could proceed with buying a coffee table I had both my eyes and heart set on for some time. Gemma Burn at Swoon Editions customer service was incredibly helpful and replied to all my queries promptly and ultimately helped me realise my mini coffee table dream.

There is just something about Swoon that makes it stand out against similar retailers. Once you find a design that you like, you can rabbit hole and Google lens it all you like, trust me I have, but you just won't find anything else quite like it. Sure, there are replicas and things that come close - just never quite as well made, solid or beautiful.

I personally would highly recommend Swoon for unique pieces of furniture that you can't help but admire every time you see.

Date of experience: December 31, 2024

Excellent ordering and returns process experience.

Date of experience: December 09, 2024

I ordered this item as the materials and construction looked to be quality. It was delivered mid December and assembled on site. The drawers are ones which need to be pushed to be opened and closed. The push mechanism is within the drawer runners. Because the drawer runners were not correctly aligned on the drawers, the push open / close mechanism on the middle drawer doesn’t work, and we are having to dismantle and reassemble the drawer to see if we can fix the problem.

Date of experience: December 16, 2024

Bed not as advertised. Not made to design advertised online. Material all gathered and loose, faults in fabric, untidy stitching, legs different to what advertised. Very dissatisfying. Asked for replacement; Swoon initially pushed a discount for me to keep the bed, but have agreed to a replacement. Currently awaiting this. I hope this will be made to the standard advertised online.

Date of experience: December 16, 2024

Beautiful piece of furniture, looks perfect in our alcove holding our 43inch TV and X Box. Arrived with a small scratch, Swoon responded immediately with a great discount offer or a replacement if we wished. I can’t recommend them highly enough!

Date of experience: December 21, 2024

The customer service is superb and personal. You really feel like you are dealing with people who care and care about the quality products. I have since returned and purchased another piece of furniture from Swoon and will continue to do so.

Date of experience: December 05, 2024

Lovely quality bit of furniture from this shop and amazing customer service. I bought the Nyhavn six seater table and I just love it so much, the design and the finishing is great!

Date of experience: December 16, 2024

Date of experience: December 20, 2024

I bought a Katana Sideboard. Firstly, I want to say that the piece of furniture looks very lovely. I would’ve given it five stars but the problem is that design of the the fronts are completely impractical. The fronts have no handles so you would assume it has a push in magnet lock to open and close it - it does not. I’ve spoken to the Swoon and they’re saying that the front patterns are uneven so you can put your fingers in between the doors to open them. Unfortunately not even a toddlers fingers can get in between two of these doors, so in order to open the middle and the right one, I have to open the left one to create a bigger gap between doors. This just makes the unit incredibly difficult to use, and you wouldn’t be able to have anything in there that you need every day. Massive design fault! Even the customer service team assumed I was missing some magnet locks, and after speaking to design they had to admit that it’s a big fault with the unit. Very disappointing all together.

Date of experience: May 17, 2024

The customer service on the phone when I had a query about my order was excellent. Communication throughout was exemplary. The delivery service was great, no arguments about delivering to the room, they knew what they were doing. The product is absolutely gorgeous and the assembly instructions were easy to follow.

Date of experience: December 10, 2024

Amazing service 10/10 from the swoon team, sadly the furniture didn’t work out for me but nothing was too much trouble for the guys at swoon and they promptly arranged a return for me. Truly spectacular service! 👏🏾👏🏾👏🏾 thanks to michelle, Reece, Jade, Gemma, olan, John xx

Date of experience: December 21, 2024

Great company with some excellent 1�7/h2>

Great company with some excellent products competitively priced. In contrast to another ‘well known 1�7 furniture company, Swoon have shown themselves to be professional and reliable - will purchase from them again

Date of experience: December 13, 2024

Customer service team was very helpful and fast in resolving my issue when I had one!

Will definitely be using Swoon again!

Date of experience: December 12, 2024

Love the style of furniture but the quality, whilst good, is not good enough to match the price tag. I bought a tall boy that had brass panelling which was glued on. The glue wore off within a few weeks and they had to send an engineer to fix it. The tall boy was £800+ so a screwed on panel was more what I had expected for the price. I also bought a chest of drawers from their range of products that are slightly damaged (aesthetically) but they promised it would still function. Two of the drawers wouldn't open because the 'pusk to open' mechanism was broken. Again we had to get an engineer out and are still waiting for a resolution. Their customer service has been excellent throughout so I have no issue with the speed at which they have addressed these probelms when raised. I just think they charge more for thier products than other sites but I do not feel the quality of product matches the price and won't be buying from them again because of that.

Date of experience: December 19, 2024

Fantastic customer service, from start to finish.

Date of experience: November 21, 2024

Excellent customer service from Olan when I had a concern with the delivery. Prompt and very helpful.

Date of experience: December 05, 2024

Great product, customer service and delivery

Date of experience: December 17, 2024

Quality piece. Will be ordering more in the future.

Date of experience: December 18, 2024

Beautiful desk and drawers such 1�7/h2>

Beautiful desk and drawers such beautiful quality

Date of experience: December 18, 2024