Swoon  Reviews 12,859

Very pleased with both the quality of the product that I ordered and received from swoon and the delivery of the item. For the price the quality and finish of the product is superb and i am already thinking of getting some other pieces to match. Delivery was prompt and efficient, I was called at 6:45am to be told my delivery would be with me at 7:15am which it was, no waiting around no fuss! Excellent!

Would not hesitate to recommend to friends and family.

Date of experience: July 21, 2015

Although the piece of furniture wasn't quite right the service has been incredible. Very quick to respond and incredibly helpful. I wouldn't hesitate to recommend SWOON.

Date of experience: July 21, 2015

great quality product and personal service
i had siobhan and mishka handle my order and they were in constant contact to make sure i was happy with delivery dates
top class - swoon are set to be a big name in home furnishings

Date of experience: July 18, 2015

Very unique product range ! Very reasonable delivery time and amazing customer service !5 star service start to finish !we will be back thank you guys

Date of experience: July 17, 2015

we ordered a sofa from Swoon Editions on tuesday 14th of july it arrived on friday the 17th of july,lovely sofa and a great price with free delivery would recommend to anyone looking for new furniture

Date of experience: July 17, 2015

Very pleased with my purchase and the mango wood and screen printing on drawer fronts look fabulous and individual. Paid at time of ordering and understood there would be a wait of a couple of months, but actually was delivered a little earlier. Very helpful delivery guys who offered to unpack if required. So pleased I have now ordered a second one.

Date of experience: July 15, 2015

So disappointed by this company, ordered a beautiful table which we were really excited to get, 2 months later and several unexplained failed deliveries, we receive an email saying they can no longer locate the table and can only give us a refund.

Really angry about this because we really wanted the table, and they clearly had it at some point and have given it to someone else, despite the fact we paid for it and it is only their fault it never got delivered.

They have decent looking and unique products for a good price, but they really need to sort their service out because it has put me off shopping with them for good.

Date of experience: July 08, 2015

The product was good but just bigger than I expected and therefore unsuitable. When I asked for help in returning it, Swoon could not have been more helpful or efficient.

Date of experience: July 07, 2015

I ordered a rug in April with expected delivery in June. It is now July and it has still not been delivered. I received an initial email confirmation of my order when I placed it, but Swoon never contacted me after that to let me know it was delayed. I chased first in late May and spoke to very friendly call centre staff who couldn't give me a more accurate delivery date than June. I then chased again today only to be told it would 'probably' be in the warehouse this week and they would then contact me for delivery sometime after. No apology for late delivery or poor communication - and when I said we were going on holiday next week and could we have it delivered for the end of this week, I was told they would put the delivery on hold until I get back - so end of July. The call staff are very friendly, but their breezy attitude is decidedly annoying when combined with poor service and communication. I haven't seen the quality of the product yet as this is the first time I have used Swoon but if every experience of buying is so frustrating I don't think I would bother again. It is a shame their communication after purchase is so poor, given what a good job they do with their marketing.

Date of experience: July 07, 2015

I changed my mind a few times, oo'd and aah'd, emailed then decided on something different. They couldn't have been more helpful. Easy going with chopping and changing things about. Friendly too.

Delivery was easy too - no hassle.

The sofa - people keep asking me where I got it from. Its ace !

Date of experience: June 29, 2015

Ordered the Milly chair and love it. Fabulous quality, delivered before expected arrival. No issues just love it.... So much so considering ordering another!

Date of experience: June 26, 2015

We were very pleased with the service we received and the furniture was just as advertised also the delivery was a little ahead of time. We had no problems whatsoever.

Date of experience: June 25, 2015

After ordering our goods online with Swoon Editions, we had a very quick delivery and found the desk we had bought was just far better than the picture it was so beautifully made, and looked stunning in situ
The free delivery was a real bonus and all things being considered Swoon Editions is a value for money Company and I thoroughly recommend them

Date of experience: June 24, 2015

A very positive experience. The staff at Swoon are friendly and efficient, and the service was flexible to suit my needs. The furniture is lovely! Very well made and beautiful. I am very pleased with it.
The delivery was on time, and the men unpacked and then attached the legs for me. They took away all the packaging material. I would recommend Swoon and will use them again.

Date of experience: June 23, 2015

I recently made my first purchase from Swoon Editions and I'm absolutely delighted with it. The workmanship and customer service are first class. I had a slight hick-up when part of the order was missing on delivery, and to be honest for a moment I did wonder if I had made a mistake in ordering from Swoon. But I needn't have worried because they resolved everything in an instant and very much to my satisfaction. I rarely complete reviews, but in this case I felt they deserved it. I wouldn't hesitate to recommend them, you won’t be disappointed. Well done SWOON and thank you for your excellence from start to finish.
Julie (Sussex)

Date of experience: June 19, 2015

A timeless classic elegance the chair is solid and sturdy. It is however much bigger than I thought deep seat and my feet do not touch the ground. I need a matching stool Swoon.
The taller members of the family enjoy it

The only downside to the whole experience was the delivery I paid for two men to carry in, unwrap and dispose of rubbish. None of that happened one man carried it in, dumped it down wrapped! Unchecked and thrust a clip board at me to sign! Waste of money. Do not pay for delivery service.

Date of experience: June 18, 2015

I had been looking for months for copper-topped side tables before finding the perfect match on Swoon Editions. I love everything about these tables, they have a stylish, contemporary look yet would fit into a more traditional scheme too. They are really beautiful and I am so happy with my purchase. As a bonus, they arrived within a week of ordering and came fully assembled - and postage was free!

Date of experience: June 16, 2015

I returned an item to Swoon and they could not have been more helpful. Really first-class customer service. Brilliant, fast (almost immediate) email responses over a number of days. I wish other companies could come even close to their standard.

Date of experience: June 10, 2015

I wanted to say what an excellent service I received from start to finish. Easy to order/pay online - and a very helpful person on the phone as I enquired about two items and which I should order. I was also informed of my delivery date and then called re time. The delivery team were excellent they unpacked my furniture and set it up for me. And the items I order were of the highest quality and very comfortable and looked absolutely FAB..

Nicky

Date of experience: June 09, 2015

Apologies if this sounds too gushing, but... My new chest of drawers is great, the ordering process was a delight, delivery was perfect and - most importantly of all - it arrived early. I can't say that about may other online sellers. I will certainly be happy to buy from these guys again, and recommend them to anyone who's asking! Keep up the fantastically good work!

Date of experience: June 09, 2015