Telcan Reviews 186

Easy setup. Staff very experienced in the guiding process. No problems with the Lan and WIFI.

Date of experience: March 06, 2025

Great service. , good value

Date of experience: March 06, 2025

Good value service, it’s been fairly reliable and I like that their promotional rates don’t expire. It’s been about on par with the service I was receiving from Teksavvy previously.

Date of experience: March 05, 2025

I love their support. If I have any issues they are there to solve them, I can contact them anytime and I speak with a real person.

Date of experience: November 21, 2024

The professionalism, the speed of the work carried out, and above all the affordable cost of the services offered.

Date of experience: March 05, 2025

Reasonable cost and good customer service. We never have internet connection issues or any disruption. Great!

Date of experience: December 01, 2024

Super easy to purchase, set up, and use! I was really impressed with how fast and easy I got hooked up in my new place. Would definitely recommend!

Date of experience: January 01, 2025

I'm a recent Telcan subscriber.
This week, for the first time that I can remember in my internet life, I received a notice from them telling me they would be performing some network upgrades.
I can't ever remember having received a similar notice from their competitors!
That says a lot to me about treating the customer well.
I'm so pleased to have switched over to Telcan!

Date of experience: February 13, 2025

The modem arrived on time, as promised.
Unhooked the old modem and attached the new one.
It took me less than 10 minutes to do it and I was back on the internet.
Thank you Telcan!

Date of experience: December 07, 2024

The agents were courteous and helpful.

Date of experience: November 24, 2024

Date of experience: November 21, 2024

Basically, setup was easy, because I could use my own modem. Prices were reasonable per month (also I do wish there was a way to pay through my bank). As for performance, I only needed a slower connection around 15 mbps, but the response time is good, and I find there is very little latency. A happy customer basically.

Date of experience: November 24, 2024

I have been Telcan customer for 3 months now. My experience with the service has been great. The ordering process was very efficient and quick. The setup of the internet was easy ( I did it in less than 30 mins.). The billing is clear with itemized details. The internet speed is faster than I expected. I did not encounter any problems with the internet service. I recommend Telcan if anyone wants a reliable and resonable priced internet service.

Date of experience: October 07, 2024

Telcan has affordable plans, with the internet connectivity being fast and efficient.

Date of experience: June 05, 2024

The technician was very helpful and fixed my wiring so that I could plug in my modem. He went pover and beyond to get it working.

Date of experience: July 03, 2024

The modem doesn't connect properly via wifi, therefore you are stuck with slow and service that is not reliable. Ie. can't load a webpage or use my smart tv. Any time you call to get help about the issue they say your modem is getting a signal therefore there's no problem. They finally sent me a "new" refurbished modem that was so banged up it looked like it had skidded down the asphalt. I was assured that they only use refurbished modems for all their customers and they are "fine". I connected said modem and the problem was worse than with the original one.
Suffice to say this discount internet company is not worth the savings.

Date of experience: August 09, 2024

Very affordable. Dirt cheap. The service is indistinguishable from a more expensive provider. My internet just went out and someone was available on an online chat almost immediately. When you call, you are speaking to someone almost immediately. I did have to contact them a few times but I was up and running again in 24 hours.

Date of experience: August 06, 2024

Transition from my previous provider went very smoothly

Date of experience: July 01, 2024

Telcan admitted that I never was a client. However, I continue to get two calls every day, threatening me because of “ lack of payment “, and “failure to return equipment “. Whenever I tried to talk to someone I got some gibberish, and the calls continued coming.
This has been a nightmare for months now, and I don’t know how to stop this craziness
D. Saal

Date of experience: July 02, 2024

Telcan Inc, Internet service provider

September 2, 2021, I moved to my new home and had my internet and home phone connected within one week, so far all is well. While other providers are struggling with heavy overhead due to abuse, waste, inefficient operation, and dwindling subscription due to non-affordable prices for low income consumers, if Telcan will remain competitive by cutting cost, eliminating waste by monitoring the progress in its operation with Statistical Process Control (SPC) and pass the savings to its customers, its profit will continue to rise without being a future communication giant and without the dilemma of other big providers which lose customers due to non-affordable prices and face business contraction. Nature is cyclical: Expansion followed by Contraction, when a company grows so big, left hand does not know what right hand is doing, there is communication problem between departments and there is abuse and waste resulting in increasing operating cost, some departments may be working against each other for self-interest. As the company increases fees to cover rising operating cost, it risks losing customers who switch to other lower price providers. Consumers are price sensitive as they struggle to make ends meet by cutting their expenses amid rising inflation and cost of living. The ramification for the struggling big providers will be layoff, freeze in pay hike or even pay cut. The worst outcome could be takeover by other providers and in cases of drowning in debts, face bankruptcy. An ingenious operating system, effective and responsible customer communication, experienced and well trained technical support staffs (excel in knowledge, clear verbal English/French and politeness) are essential for pleasing its customers and vital for the company's success.

Human intelligence is not created equal, most start up internet providers started to increase fee once their business picked up, then started to lose customers struggling to make ends meet amid hardship in life. Corporate greed and indifference to consumer's plight is the cause of business failure. Over the years, I have seen many start up companies born and died within as short as 2 years. But Telcan has kept its operating cost low and its fees constant while providing intelligent and conscientious service. The never ending increasing profit of Walmart and Dollarama are a good exemplary for business venture entrepreneurs: Massive steady and secured sale revenue at low operating cost and low consumer prices.

February 5, 2024 I chatted with Telcan agent to report change of address, the process was very simple and smooth. I moved to a new home, my internet and home phone cable was installed on February 8 and access to internet and phone is operational, thanks TelCan for the great job !!!

July 2, 2024 I chatted with Telcan agent to report change of address again, the process was done in 10 minute. I moved back to the former address 2 days ago but into a different room, the Telcan technician came this morning at 8 am and made the internet/home phone connection in less than 15 minutes and it is operational, thanks Telcan for the great job again, highly recommended.

Date of experience: June 28, 2024