Turnaround was incredibly fast. The customer service during the ordering process was exceptional. Everything was explained with no surprises. Tent arrived in perfect condition and was exactly what we had ordered.
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I dealt with Collin and Alexandra at TentCraft super helpful with design process and product selection. I gave them a rough idea of what I wanted and within a couple of days had a design and sent it to production. Both did a great job and the result was perfect.
You overachieved on all aspects of the sale. Great cooperation, great help to give us the result and delivered exactly on time an Awesome Tent
Everything about this company is awesome, from the way you make your purchase, the attentive service you receive, the quality of their web site and ease of use, their quick response time and rapid turnaround time, the incredible quality of the received goods, can't find anything that's just good, it's all great! Highly recommended. Special thanks to Jenn and Charlie!
Company details
About TentCraft
Written by the company
TentCraft is an American manufacturer of custom tents, structures and signage, primarily for the event industry.
We’re masters of our craft, driven by grit, gumption, and our unwavering commitment to elevating your brand. From custom pop-up tents to event accessories to experiential footprints, we do it all and we do it well. We’re interested in becoming an extension of your team, committed to your brand and the impressions you'll make.
When you work with TentCraft, we promise to…
- Turn around your custom project in 3-5 days.
- Offer best-in-class lifetime warranties that back up our industry-best, American-made quality.
- Make your activation stand out in a sea of boring white tents.
TentCraft is a Veteran-Owned Small Business that proudly makes all of its products in Traverse City, Michigan, USA.
The TentCraft Difference
When you work with TentCraft, you work with actual people who care about the success of your custom project and event. Those people — from our knowledgeable sales staff to our super-friendly project managers — are frequently mentioned in the reviews on this page, and that’s a huge point of pride for us.
Contact info
2662 Cass Rd., 49684, Traverse City, United States
- 1-800-950-4553
- info@tentcraft.com
- tentcraft.com
Verified
Great Product, Great Service
Turnaround was incredibly fast. The customer service during the ordering process was exceptional. Everything was explained with no surprises. Tent arrived in perfect condition and was exactly what we had ordered.
Date of experience: January 08, 2025
Verified
Great Customer Service
I dealt with Collin and Alexandra at TentCraft super helpful with design process and product selection. I gave them a rough idea of what I wanted and within a couple of days had a design and sent it to production. Both did a great job and the result was perfect.
Date of experience: January 09, 2025
Verified
You overachieved on all aspects of the…
You overachieved on all aspects of the sale. Great cooperation, great help to give us the result and delivered exactly on time an Awesome Tent
Date of experience: January 03, 2025
Verified
The product is solid
The product is solid. The warrantee service is super. The response time is great and the staff courteous and helpful,
Date of experience: January 03, 2025
Verified
Great tent excellent service!
Date of experience: December 18, 2024
Verified
Did an excellent job and got it to me…
Did an excellent job and got it to me in a timely manner. Even with shipping to Hawaii.
Date of experience: December 19, 2024
Verified
5 star customer service & excellent craftsmanship
TentCraft designs and builds with quality and excellence, but it’s their 5 star customer service that puts them on top. Always cheerful, accommodating, efficient and fast.
Date of experience: December 11, 2024
Verified
TentCrafted excellently
Very helpful throughout the entire process even when dealing with all sorts of questions, changes, misdirections, and ridiculousness from the buyer (me). Outstanding quality if you want something that will last and not blow away to easily!
Date of experience: December 13, 2024
Verified
Service by Jenn is top notch
Service by Jenn is top notch. She goes the extra mile to satisfy the customer.
Date of experience: December 11, 2024
Verified
The TentCraft team was highly responsive.
The TentCraft team was highly responsive, and creative. The found the ideal solution for our application and we look forward to working with them again.
Date of experience: December 11, 2024
Verified
People on the phone were very…helpful
People on the phone were very professional. Very polite. Found an old order from many years ago, so they were able to send me a replacement when the initial one failed. Quick turn around. Price was nearly the same after 7 years.
Date of experience: December 06, 2024
Verified
The experience was great from beginning!
The experience was great from beginning to end! Every member of the Team from Sales to Design and Delivery was amazing! As a new small business owner the expertise and patience made so much difference! This was a big investment for me. I was confident in the product I would receive and it exceeded my expectations! Shout out to Jenn H and Charlie (and whomever the designer was!)
Date of experience: September 11, 2024
Verified
Everything about this company is awesome
Everything about this company is awesome, from the way you make your purchase, the attentive service you receive, the quality of their web site and ease of use, their quick response time and rapid turnaround time, the incredible quality of the received goods, can't find anything that's just good, it's all great! Highly recommended. Special thanks to Jenn and Charlie!
Date of experience: November 26, 2024
Verified
The best experience possible!!
Collin and Alexandra went above and beyond! We had a last minute "rush" request and they not only got it done and to us in plenty of time, but they worked diligently to make sure everything was perfect.. and it was! The tent was beautiful and even better than expected. We could not have asked for better results and quality! Hands down, the best service, working with the nicest and most professional people! Thank you so much for your hard work and excellent service!
Date of experience: November 25, 2024
Verified
Excellent service
Excellent service. I appreciated the personal touch with a live person calling directly to discuss our tent requirements. The product quality is top notch. The frame is well constructed, although a bit heavier than we expected, it was a great investment. We know it will last for a long time.
Date of experience: November 19, 2024
Verified
Great Service!!!
Quick and easy communication from the team! I look forward to working with them again!
Date of experience: November 22, 2024
Verified
Very helpful and easy to work with
Everyone i worked with was very friendly and polite and very helpful. Work with our groups budget and made it very easy to buy a popup tent. Never tried to get us to buy the most exspensive priced gave him a budget and we went from there and he got it where we needed it to be. Would recommend them to anyone.
Date of experience: November 21, 2024
Verified
Great team at TentCraft!
Easy to work with the team at TentCraft. From the beginning- ideas, design, mock ups all the way to the end of billing, shipping and follow up, the process was smooth, professional and high quality.
Date of experience: October 14, 2024
Verified
Last Second Banner
I needed a last second banner made and the TentCraft team did a great job pushing through the design, producing the banner and ultimately shipping it. The finished product looks great!
Date of experience: November 11, 2024
Verified
First Class Service
They have provided our organization with very professional and timely service!
Date of experience: November 14, 2024
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