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I’ve been trying to reach this company for well over a month now to ask about their mattresses and find out if they’re actually still in business. No response to any messages directly to the website or on fb (the social media hasn’t been updated in a year).
Moved into a new home, and wanted the highest quality of bedding. So purchased here after seeing all the positive reviews. Let’s just say I wasn’t disappointed! The mattress, the mattress topper, protective bedding and all other bedding materials are a real game changer. It took slightly longer than estimated to arrive, however, the team communicated with me well and let me know it was due to a supply issue and offered many solutions to help the situation. Everything was worth the wait. The only downside is that I now struggle to get out of bed because its so comfortable and I never want to leave it!
Extremely poor design. The straps that are meant to hold the mattress topper are flimsy, and stupidly placed (too close together over the corner they are meant to hold down). If you have a medium to deep mattress they will NOT hold the topper in place. Very, very sad to see this on such an expensive product. What a rip off.
I bought a kingsize mattress topper which is very comfortable, but it doesn't stay on the bed very well. The elastic straps pop off easily, they need to be much deeper and every 2 to 3 days I have to pull the topper from one side of the bed across as during the night it shifts over to one side
The Hotel Bed Company was set up to make it easier for guests to find and purchase the beds and bedding that made their hotel experience so special. We supply hotels with luxury beds, mattresses and bedding that allow their guests to wake up feeling rested and refreshed. Wake up in the comfort of your own home with that five star feeling day after day.
Lumonics House, Valley Drive, Rugby, CV21 1TQ, United Kingdom
I’ve been trying to reach this company for well over a month now to ask about their mattresses and find out if they’re actually still in business. No response to any messages directly to the website or on fb (the social media hasn’t been updated in a year).
Date of experience: December 15, 2024
Reply from The Hotel Bed Company
Thank you for your comment. We have been extremely busy over the past few weeks however I can confirm we do not seem to have received any request for information. Please do contact us on info@thehotelbedcompany.com and we will be pleased to supply any information required or answer any questions you may have.
Extremely poor design. The straps that are meant to hold the mattress topper are flimsy, and stupidly placed (too close together over the corner they are meant to hold down). If you have a medium to deep mattress they will NOT hold the topper in place. Very, very sad to see this on such an expensive product. What a rip off.
Date of experience: September 30, 2024
Reply from The Hotel Bed Company
Thank you for your comments, sorry to read you are unhappy with the design of the straps. we will share your comments with the design team. We have many positive reviews for our toppers which are all high fill, unlike standard high street toppers, hand made in the UK and highly recommended for their comfort and value for money.
Absolutely love my pillows and duvets , will definitely order again in the future .
Date of experience: September 01, 2024
Reply from The Hotel Bed Company
Thank you for your kind review, we are so glad you love your pillows and duvets.
Moved into a new home, and wanted the highest quality of bedding. So purchased here after seeing all the positive reviews. Let’s just say I wasn’t disappointed! The mattress, the mattress topper, protective bedding and all other bedding materials are a real game changer. It took slightly longer than estimated to arrive, however, the team communicated with me well and let me know it was due to a supply issue and offered many solutions to help the situation. Everything was worth the wait. The only downside is that I now struggle to get out of bed because its so comfortable and I never want to leave it!
Date of experience: September 20, 2024
Reply from The Hotel Bed Company
Many thanks for taking the time to write your review, very much appreciated. So glad you are loving your mattress and bedding. Best wishes for your new home.
Great quality products (mattress toppers are so comfy!), good price, speedy service
Date of experience: July 18, 2024
Super made bed full of natural materials cool to sleep even on hot nights ,if l ever need a another l go back to this very caring company with old fashion standards.
Date of experience: August 13, 2024
We had been looking for a really firm supportive mattress and were pleased to be able to discuss and compare types at The Hotel Bed Company showroom. Excellent advice and able to purchase associated bedding too.
Just as Gary said, four weeks and so it arrived.
Fully up to my hopes. Well done! Can now sleep right through the night.
Now know the difference between night and day. Just like the mattress.
Date of experience: July 15, 2024
I bought a kingsize mattress topper which is very comfortable, but it doesn't stay on the bed very well. The elastic straps pop off easily, they need to be much deeper and every 2 to 3 days I have to pull the topper from one side of the bed across as during the night it shifts over to one side
Date of experience: April 20, 2024
From my initial telephone call to receiving our new mattress, the service was second to none.
The delivery was arranged to suit us, the driver contacted us with his arrival time, delivered the new mattress & removed our old one.
Mattress is extremely comfortable & we look forward to enjoying it for years! Thoroughly recommend!
Date of experience: May 24, 2024
The Hotel Bed Company have been brilliant to work with! We placed our first order with them for the Sublime Gold mattress just a couple of weeks ago, and within a week received the mattress. They kept us informed of the delivery schedule all the way through, and were very helpful, friendly and professional. The Mattress is absolutely beautiful, and extremely nurturing and comfortable and luxe. It was well priced considering its quality. We will be going back to the Hotel Bed Company when the time comes to choose another mattress. We love this company!
Date of experience: April 16, 2024
Fantastic service from help with the order to the delivery lads. Excellent. Many thanks
Date of experience: April 15, 2024
Really personal service. We were given loads of time and space to try out mattresses at our leisure. Knowledgeable about their product and sensible personalised advice to help us choose the right mattress. An amazing service and I have told all my friends! We absolutely love the mattress and pillows we chose - such a comfortable nights sleep. We don’t want to get up in the mornings! Highly recommended buying experience.
Date of experience: February 03, 2024
I used this local company to supply all beds and bedding for a new business venture of rental properties.
Easy access to a well stocked showroom display.
A warm welcoming approach offering good advice and knowledge of some nice quality products.
Helpful staff kept me fully informed from place of order to delivery of goods.
I would certainly recommend The Hotel Bed Co.
Date of experience: April 04, 2024
The topper is sublime. It took a week or so to get used to having such a supple top to the mattress, but it really does aid a deep sleep.
Date of experience: April 04, 2024
This bed is so comfortable. Highly recommend to all.
Date of experience: February 16, 2024
I contacted The Hotel Bed Company last year and they helped me find a particular mattress I was looking for from Bath Mill Lodge retreat. The customer service team were really helpful.
I took advantage of a discount code over Christmas and bought the Excellence mattress, 4 drawer divan and headboard. Delivery of the items was made before Christmas, so earlier than estimated.
The delivery and assembly was easy, the guys who delivered the bed were great and didn’t leave any mess.
The quality and finish of the bed and headboard is so much better than my last bed (I had the Travelodge sleeper set). The drawers open and close smoothly, there is detailing around the drawers, the fabric is luxurious.
The mattress is very comfortable and we have been sleeping a lot better.
Date of experience: December 15, 2023
Cannot stress enough how helpful hotel bed are. The matress we had and topper are of exceptional quality and this this is also the same as the level of service you receive from them. Please give them a chance. You wont regret it.
Date of experience: October 22, 2023
Very quick response to questions on telephone and delivery within one week of order.
The mattress topper is perfect and exactly as described.
Date of experience: November 16, 2023
From the moment my client and I visited the showroom to when the bed was installed in the house - the service, attention to detail and process has been outstanding!
Nothing was too much trouble from the team. The divan base and headboard ordered is such a superb quality and at such an affordable price. Affordable luxury - what more can I say!
We are so happy with the products and the service, we have just placed a pre-Christmas order for a London client's house in Kensington with a bespoke headboard and own fabric for the base and headboard. Thank you team!
Date of experience: September 01, 2023
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