I’ve been a customer of Think Protection in the past and I’m excited to be back. The ordering to the delivery and final install was seamless. If you’re looking for a customizable system with world class monitoring, this is the one.
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-clear purchasing ( no hidden fees or locked-in contracts
-competitive pricing
-great warranties on products
-friendly and patient sales help and technical assistants who helped with the install
-highly recommend
Resolved my issue quickly
I was a long term customer with a very simple system. Never had issues. Now we upgraded to have more features in a new house. So far everything seems fine the person who walked me through the installation was great as was the rep who answered all pre purchase questions. Only disappointment is the cameras need power from an outlet which is an issue in our case. Would love it if they sold smart locks as well.
Company details
- #1 of 2 best companies in Security Service
- #1 of 2 best companies in Burglar Alarm Store
- #1 of 2 best companies in Security Equipment Store
- #1 of 2 best companies in Security System Supplier
Written by the company
At Think Protection, we believe security should be easy, affordable, and accessible to everyone. That’s why we offer the most advanced home alarm systems at the lowest price in the industry.
Summer Savings Start Now!
Written by the company
- Feel secure on vacation with our summer savings
- Save 35% now off ALL security packages and enjoy your first 2 months monitoring on us
Our "Make It Right Promise"
30 Day Money Back Guarantee
At Think Protection we are so confident you will love our products and services we offer a 30 day no questions asked money back guarantee!
Contact info
700-5775 Yonge Street, M2M4J1, North York, Canada
- (855) 768-4465
- customerservice@thinkprotection.com
- thinkprotection.com
Verified
Verified
I’ve been a customer of Think…
I’ve been a customer of Think Protection in the past and I’m excited to be back. The ordering to the delivery and final install was seamless. If you’re looking for a customizable system with world class monitoring, this is the one.
Date of experience: December 06, 2024
Verified
-clear purchasing ( no hidden fees or…
-clear purchasing ( no hidden fees or locked-in contracts
-competitive pricing
-great warranties on products
-friendly and patient sales help and technical assistants who helped with the install
-highly recommend
Date of experience: November 27, 2024
I am with Thinkpro for about 8 years
I am with Thinkpro for about 8 years, everything was OK until couple of times the system gets off, alarm sounded, but never got calls from monitoring centers.
Another issue is lugging software for mobile phones, often cannot arm, or disarm the system, software is not responding. Had to uninstall then install it back, very disappointing.
Really annoying is that Thinkpro constantly raising monthly rate for monitoring without notifications, just getting bill with bigger numbers. Now paying 50% more. Taking all this in account I'm starting to look for a different monitoring service, Thinkpro just not worth the money I'm paying.
Date of experience: November 15, 2024
Reply from Think Protection
Afternoon,
We are sorry to hear that we have not met your expectations for the alarm system. If you would like to provide your account details we can check into your account to ensure your system is on the latest app to ensure that you are getting the best experience. We definitely want to make it right but would need a little more information to access your account and confirm your current settings.
Verified
Easy to buy
Easy to buy. Easy to install. Works great. Recommended for sure!
Date of experience: October 28, 2024
Verified
Nice people good service
I was a long term customer with a very simple system. Never had issues. Now we upgraded to have more features in a new house. So far everything seems fine the person who walked me through the installation was great as was the rep who answered all pre purchase questions. Only disappointment is the cameras need power from an outlet which is an issue in our case. Would love it if they sold smart locks as well.
Date of experience: October 30, 2024
Reply from Think Protection
Thank you for your time. We are thrilled to see that you are happy with the service thus far. We can support smart locks we just do not sell them
Verified
So far the process has been very good
So far the process has been very good. The purchase of the materials needed and cost were very reasonable. The material was delivered they said it would be. The installation with the help of my son was easy. The system has only been in for a few weeks but seems to be working as expected.
Wilf
Date of experience: September 30, 2024
Reply from Think Protection
Thank you for taking the time to review. Welcome to Think Protection!
Verified
Great service at a very reasonable price!
When I bought my home I reached out to Think protect. The service was turn key and within no time I was up and running.
When I needed help with the system their tech support was top notch!!
Can ask for better.
Date of experience: October 07, 2024
Reply from Think Protection
Glad to hear about your positive experience!
Verified
Easy to install
Easy to install, simple to operate. No owners manual supplied.
Date of experience: September 22, 2024
Verified
Walked us through the installation &…
Walked us through the installation & confirmed everything was operating properly, explained function well
Date of experience: September 26, 2024
Verified
Not impressed yet…but system still new
Difficult to get a hold of someone to set up system. Long delays for return phone calls to take care of concerns. Received bills for alerts that didn’t occur on my property
Date of experience: August 28, 2024
Verified
Reply from Think Protection
Thank you for taking the time to provide feedback for others. We are happy to see your experience as positive
Verified
Usefulness in guiding me during the installation.
Your technician was highly useful in setting-up the alarm system in our country place in Rawdon.
Greatly appreciated.
Date of experience: August 01, 2024
Verified
The BEST
Your representative that I spoke to when purchasing my new alarm and also when I was setting it up was great. I am a repeat customer as we left our old system at our house that we sold. The same gentleman did both services and made you feel not only not like a number, but almost a friend. Job well done !!
Date of experience: July 30, 2024
Reply from Think Protection
Thank you Dennis - really appreciate the feedback. Being a DIY alarm system we believe connecting with the customer is of the utmost importance so we are glad to hear that we are meeting that goal we've set. Welcome to thinkpro again!
Verified
Amazing service and on call support.
Date of experience: July 12, 2024
Reply from Think Protection
Thank you for taking the time to provide a review. We will definitely share your satisfaction with the team involved.
Verified
The salesperson @ THINK PROTECTION was…
The salesperson @ THINK PROTECTION was great, and the System works very well. The reason I gave 4 stars, and not 5, is that the installation instructions are non-existent, so you must use their remote installation help. That may be fine for most people, but I'm a tekkie and want to do all of this myself. So, generally - a 4...which, to me, is great!
Date of experience: July 08, 2024
Reply from Think Protection
Hello Stephen,
Thank you for your feedback. The final activation and verification is done with the call which is why we like to test and make sure everything is properly configured with each and every customer. Your feedback is very helpful and it will be taken into account so that we can provide more options to better suit our customer's needs
Verified
Reply from Think Protection
Thank you for taking the time to provide feedback. All customer comments are very valuable and allow us to continue improving
Verified
Prompt and clear instruction
Date of experience: June 20, 2024
Reply from Think Protection
Thank for taking time to provide a review. Every review helps us continue to get better
Verified
Installation went very well
Installation went very well. This is new equipment. Much improvement over 5 year old equipment.
Date of experience: April 27, 2024
Verified
Reply from Think Protection
Glad to hear your experience was smooth. Welcome to Think Protection!
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