TSS (Total Security Services) Ltd Reviews 88

After reading some of the reviews regarding this company, I felt even more compelled to mention a security officer by the name of Rachid Ferrad. He works very hard at Tesco's in Sudbury and has often had to deal with very aggressive and agitated customers the likes of those mentioned recently as a major headline that retailors sadly have to contend with daily. The headline was, "A nation of shoplifters". Despite the above mentioned Rachid always comes across very professional with a calming influence even in the most difficult of situations. Is kindness and professionalism doesn't stop there as he's extremely knowledgeable of the shops products and always willing to help find a certain item whether on the shop floor or within the shops warehouse. So, please don't always judge a person by his company as there are some amazing people working front of house in the most awful companies trying to level the playing field of their peers doing the company a huge injustice just like Rachid Ferrad.
This review foe Rachid is long overdue. Thank you for your hard work and warm comforting smile whenever I use Tesco's.

Date of experience: February 03, 2025

DO NOT TRUST OR DEAL WITH THIS COMPANY

Hit and Run by one of their vehicles and will not call back or give any details!!!

Date of experience: November 09, 2024

Trying to get through payroll 3 days now nobody answering the phone or even email I don’t know why

Date of experience: October 10, 2024

I like working for total security but the operations manager was good but do not keep their promises

Date of experience: June 17, 2024

I have worked for tss for 12 months and all I can say is they are not a good company they push you out the door when they want I worked so hard for this company and the manager rakesh lies about shifts and doesn't get you work they also been taking my money from my pension that I didn't opt in to so I will filing a complaint and will be taking tss to court BEWARE PEOPLE STAY AWAY FROM THIS COMPANY SAVE YOUR SELF

Date of experience: July 02, 2024

we where scanning and packing then a small jumped up guard in a stab vest came up to us looking in the bags and shouted not scanned this and then went on to order the till worker to watch us in a loud voice, must have been 10 inch's from my face and about 12 people all looking gone out.

Then as we walked out the so called guard tried to
stop me in front of the alarmed barriers and also i had already gone passed the new till barriers with no problems, shouted to empty my bags and he was going to check all the items.

so i told him no way and started to walk out, then he came walking over hands in his stab vest with a large smile on this face ordering me to stop or else.
so i said or else what he then started to record me on his cctv.

Total Security Services guard to do this and he had make a lot of boo up about what had gone on and that i have abused him,

morrison changed there minds as no proof of threats or abuse, now he is pushing shoplifting also no proof.

is this the correct person for this job NO
one day he will do this to the wrong person and he will pay for his attitude.
does not live in coalville

Date of experience: April 18, 2024

I visited Boots in Fulham and had a extremely bad experience with one of thr Sia officers from this company. Failed to display he's Sia badge, refused to provide he's Sia number and was extremely aggressive toward me wanting to you excessive force, saying he would kick.me out of the store. What was the reason because I couldn't work out how to use the self service tills and the Boots staff did not want to try and help me. I asked for the Boots staff details and he did not like this and so thr drama began. I have since complained to the Sia board about thr officer and also spoken to Emily. I was unable to get through on the phone call even thou I had tried several times.

Date of experience: April 15, 2024

Security guards sexually harass girls!!! Ashwin Neville Fernandes employed by tss has had multiple complaints of sexual harassment yet he is still employed. DO BETTER.

Date of experience: January 03, 2024

I will like to say most of the review are lies, I have been with TSS for long time and I will say some managers like Emmanuel the one who covers Wembley area is the most foolish manager they have in TSS, I thinks TSS belong to his father or family member, so many officers left because of him and the company is not doing nothing to stop the problem, making someone a manger don't mean they should treat people like nothing. I have complain about him to the big managers and nothing was done. anytime anyone tried to apply for something better Emmanuel will stop it and lie about the officer, Emmanuel gives role to people who is rude like him. I will take the name of TSS far is nothing is done asap.

Date of experience: January 23, 2024

I would like to thank an employee of TSS at Morrisons of Basingstoke Road , Reading, Magdalena Fernandez specially.
At closing time tonight, I realised I had
left behind my bag while shopping there this afternoon. The bag had my phone and a purse with credit cards. I panicked so decided to drive to the supermarket, if someone had handed it to their lost
property. The first person we met was Magdalena. I explained to her the reason we were there, she immediately reassured me she would get someone to attend to me. She was so helpful and kind , I couldn't thank her enough. I did get back my bag and everything in it. I considered myself very lucky and very grateful to whoever handed it to the lost property and the staff of Morrisons. It just shows there are many good and honest people in this world, I am so overwhelmed!

Date of experience: January 06, 2024

An incident occurred recently involving a TSS Guard at Tesco Superstore in Tottenham High Road. Prior to the incident, complaints had been made to Tesco and subsequently 2 investigations were carried out (end of video). Both guards in picture were involved in the complaints which were in regards to persistent customer harassment using provocative techniques for over a year.
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Tesco instructed TSS to replace the guards but TSS ignored their instructions. Evidence was required for Tesco to show that the Guards were still present. When Store Manager Connor (on left) was alerted to Police being on their way, all CCTV was quickly removed of the incident to prevent any action taken. Mr Sanane was taken outside for questioning where he became extremely abusive towards the Police Officers. Still awaiting crime report which had been classed as common assault by Police as Mr Sanane used his weight to push myself back to prevent me leaving the store for no valid reason. TSS were sent all relevant footage and a thorough explanation of events including his inexcusable behaviour towards the Police. TSS took no action.

Date of experience: 27 October 2023

Date of experience: October 30, 2023

The person who was conducting my telephone interview, did not bother to call me and now the HR telling me they won't proceed further with my application. Really strange behaviour from a company.

Date of experience: October 09, 2023

TSS is an awful organisation to work for. Ive witnessed more than a dozen people get bullied by a particular Spanish supervisor called Francesco and resigned (in the Wimbledon and Rowhampton championship). He swears and uses vulgar language at staff, treats people like slaves, threatens people of terminating their contracts when you disagree working outside your contracted hours. They underpay you and make you work 60-70 hours a work which is illegal in the UK!!! We are not a slave machine. He uses his girlfriend Tamara who are allies in bullying staff. Seek advice from Employment Tribunal if you experience such abuse. TSS does not even deserve 0, they should not exist. They are depressed unhappy individuals who get their frustrations out on other happy people. DO NOT WORK FOR TSS

Date of experience: June 19, 2023

Employ aggressive racist security guards! Don’t bother complaining to customer service as that is none existent. Their ‘investigation’ will take 1 day and without asking for your side, the only result will be the guard needed training.

Date of experience: April 18, 2023

Wrote a review, but deleted it, because I was frightened! I was a guard, but just simply walked out on TSS! I don't want to say too much incase i'm done! Just read what everyone says about them! Don't work for them!

Date of experience: May 26, 2023

Amjad Ali �Great company i start my job in TSS 2 years before and iam Very happy in my work best management team and only this company reason iam famous security guard in newport ilove it best pay rates great experience my company is 5 star in uk Just love it many thanks for my all security offices london Birmingham staff and all offices staff if you want security job just apply and enjoy your work ����������������

Date of experience: May 01, 2023

Applied for a job and received email to confirm interview at Tesco, and to ask for interviewer at customer service desk. I arrived, asked and waited. He calls me on my mobile and says he is waiting in the car park so out i go looking for him. Eventually found him and he tells me to get in and start the interview. I was shocked! We had the interview in his car. He seemed like he was in a rush and didnt really talk much. After finishing he emailed me cancellatiom of my interview followed by not succesfull mails.

Date of experience: April 04, 2023

Wish gave 0 stars use to work for tss 2 years ago. Month later i resigned because pay is a joke, no support when dealing with shoplifters, HR never replied to my emails, poor management, no communication. Don't work for this company rather stack shelves in Lidl.

Date of experience: May 11, 2022

Date of experience: February 09, 2023

Worst company in UK i ever worked. Becouse of them from now on i hate the security job. I don't know from where to start. They are completely rude and uncomunicational they have no idea from organise the shift and the worst of all which made me to resign they didn't even pay me properly my hours. When i was calling them they were never replying. They have completely violates human rights. Stay away from this company!!!!

Date of experience: December 20, 2022