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Stay away from vattenfall! One of their tecnitian came to try to fix an issue related to their water box and they broke a pipe! And now they do not want to take responsibility and we need to pay a plumber out of pocket! This is very unprofessional and will switch to another provider asap. They caused damages and not taking responsibilities!
Excellent self-help area. Prices could be lower. They have a netting arrangement for people with solar panels and a yearly compensation for the energy you have not used.
Goede website
Great company, great service
Vattenfall is één van de grootste energiebedrijven in Europa. In Nederland leveren we energie aan bijna 2 miljoen klanten. In 2023 was alle stroom voor onze klanten thuis en in het mkb 100% groen. Opgewekt uit duurzame bronnen zon, wind en water. In ons stroometiket zie je precies waar onze stroom vandaan komt. Daarnaast kun je bij ons altijd rekenen op vele extra’s. Via onze Energie-app houd je bijvoorbeeld eenvoudig grip op je verbruik en kosten. Met je persoonlijke bespaarplan weet je welke stappen jou het meest opleveren. En in ons spaarprogramma Exclusief en bij onze partners ontvang je korting, op elke bespaarstap die je zet.
Amsterdam, Netherlands
Stay away from vattenfall! One of their tecnitian came to try to fix an issue related to their water box and they broke a pipe! And now they do not want to take responsibility and we need to pay a plumber out of pocket! This is very unprofessional and will switch to another provider asap. They caused damages and not taking responsibilities!
Date of experience: December 30, 2024
Reply from Vattenfall Nederland
Hi Monica, sorry to hear that something went wrong while solving the issue. Have you already contacted our heat department about possible compensation? If so, I woule like to ask the department for more information. Could you please send me an email at webcare@vattenfall.nl with your last name, date of birth, address and the last 3 digits of your IBAN? ^Nancy
Date of experience: October 05, 2024
Reply from Vattenfall Nederland
Fijn om te lezen, Johan! Dank voor je review ^Sander
Literally took the day off work because they scheduled to come to our apartment…NEVER TURNED UP…fuckwits
Date of experience: September 26, 2024
Reply from Vattenfall Nederland
Hi William, I'm sorry that happened! I'm curious as to what the situation is specifically. Could you provide us with your date of birth, full address and the last three digits of your bank account number via webcare@vattenfall.nl? ^Sander
You would expect a corporation such as Vattenfall to have a team for customer support that is kind and moreover responsive... well think twice. To put it shortly, unless you have no problem waiting a minimum of 2 days for a person to get on the other end of the chat only to ask you about authentication information followed by another two-day break before being asked about the reason for contacting, nevermind trying to figure out a solution than Whatsapp is the way to go.
I've tried both Whatsapp and calling customer service. Whatsapp would be more convenient if there was someone taking care of it, however, if you want things to be done call them. Customer service reps were (in my experience) nice and helpful, WhatsApp on the other hand takes ages and gives no concrete answer.
Date of experience: September 16, 2024
Reply from Vattenfall Nederland
Hi, it is understandable that you would like to be helped immediately. Because it is very busy now, it may take longer before we can help you. Sorry for the inconenience. Do you want to email us the following details: last name, day of birth, full address, last 3 digits of your bankaccount. You can email us on webcare@vattenfall.nl. ^Nancy
2 months after signing the contract there is still no information on my power consumption and bills. MyVattenfall doesn't work, nor I can see any relevant informations in it. Or change anything.
Date of experience: August 02, 2024
Reply from Vattenfall Nederland
Hi Alen, that's quite a long time for it not to work! We're more than happy to help you fix this. If you send us a message via WhatsApp, we'll sort it out: https://wa.me/31208920230 ^Sander
I have a contract with Vatenfall for about 3 years, but unfortunately I gave up on this supplier because they are real thieves. I installed solar panels and asked for a lower subscription, but they raised the price much more than what I have now. Stay away from this supplier because you have to pay for a meter of gas almost 3 euros ... how is this possible???
Date of experience: July 19, 2024
Reply from Vattenfall Nederland
Hi Simona, I'm sorry you feel that way. We're more than happy to clarify and walk you through it. If you send us a message via WhatsApp we'll gladly help you with this: https://wa.me/31208920230 ^Sander
Very costly, monopoly, gementee sponsored Vattenfall is looting the public
€800 yearly only for delivery.
In previous years my average consumption was 12 GJ, they installed smart meter last year and now average consumption is 30 GJ with same usage, how it is possible?
Monopoly sponsored by Gemente Almere
Date of experience: June 20, 2024
Reply from Vattenfall Nederland
Good morning, we're glad to look at your increased consumption. Would you like to contact us by one of the contact options: https://www.vattenfall.nl/clientservice/contact/ ^Nancy
Extremely disappointed, after 3 years with them, we want to renew for 3 years, the answer given is a much higher rate than our old subscription.
What's more, they list a lower price on their site, and when we asked for the same rate, the answer was only for new customers, so loyal customers pay more... We insist that we want the same rate, but to no avail. Once again, the answer is: that's how it is in the energy business, lunar... We immediately get in touch with the fraud authorities, to find out if it's legal to offer a lower rate on their site and give us a higher one when we ask for a renewal. to be continued!
Date of experience: June 19, 2024
Reply from Vattenfall Nederland
Hi Axel, sorry for the disappointment. It can be that the rates for new customers are lower than the rate we can offer you. This doesn't mean that we're not look for an advantageous contract for you. Would you still like to contact us about this? You can email us at webcare@vattenfall.nl with your surname, date of birth, zip code and house number and the last 3 digits of your IBAN. ^Nancy
They charge me 900 Euros a year and I do not even use 2GJ of district heating. It's not possible to change the contract where I live. If you see a place that has it, do not move there unless you like wasting your money.
Date of experience: June 14, 2024
Reply from Vattenfall Nederland
Hi Darryl, because you consume very little I can imagine that you feel this way. The fixed costs consist of various components unrelated to your consumption, such as our maintenance service and connection maintenance. The rates we apply are in line with what the ACM (Authority for Consumers & Markets) determines. Additionally, the ACM ensures that heat companies do not earn too much ^Sander
Worst company, unfair price, horrible customer service, Preiserhöhungen
Intransparentes Angebot
Lange Laufzeiten
Date of experience: June 13, 2024
Reply from Vattenfall Nederland
Goodmorning, sorry to hear that you are dissatisfied with our service. If you want to discuss, please let us know. We're happy to receive your substantive feedback. ^Nancy
I am a customer of VATTENFALL!
Regarding the gas and electricity costs, the price has fallen in recent days. I asked Vapenfall a few questions by e-mail about whether they can adjust the price or switch, but unfortunately I have not received a response, tried to contact vattenfall
via WhatsApp communication which is mentioned online was ridiculously tried to call customer service.
The customer service has explained me verbally, but I still made a request to confirm in writing by email, unfortunately this is not done yet and will not happen from experience, probably there is something behind it that they won't to make it public.
decided to switch anyway!
Date of experience: April 25, 2024
Reply from Vattenfall Nederland
Hi Jason, I'm sorry to hear that you've been having a difficult time getting in contact with us. If there's still something we can help you with, please let us know. We're more than happy to help! ^Sander
The website rejected my meter reading submission to terminate the contract because it said I submitted the wrong amount (lower than they expected). After that, I tried several ways to submit the meter reading again. The company charged me extra for using more than I paid for the installment. However, I didn't stay home during the months they charged extra. I contacted customer service, but they asked me to pay instead of solving the problem.
Date of experience: April 06, 2024
Reply from Vattenfall Nederland
Hi, I'm sorry your problem wasn't solved when you contacted us. In some cases the meter reading doesn't match the expectation we have, which causes this. If you provide us with your details via the link in your e-mail we'll take a look to see what happened and how we can fix it for you ^Sander
This company exploits its monopoly in 'stadsverwarming' to not only overcharge but also provides incredibly poor automated customer service. Vattenfall directs nearly all customer inquiries through a Whatsapp bot, making it their preferred, and often sole, point of contact. This approach is questionable, especially considering that not everyone uses WhatsApp, alienating a segment of potential customers right from the start. Despite multiple attempts through calls, emails, and even WhatsApp messages, it took months to finalize a contract—a process filled with unnecessary hurdles and inefficiencies. Even after expressing a clear desire to become a customer, the pathway to actually achieving this was excessively complicated, requiring numerous interactions with staff to resolve what should have been straightforward requests. Furthermore, the company failed to honor its billing commitments, with the first invoice arriving 12 months late, showcasing a lack of reliability and respect for customer agreements. This experience highlights a significant need for improvement in customer interaction and service fulfilment.
Date of experience: April 05, 2024
Reply from Vattenfall Nederland
Hi, I'm sorry to hear this has been your experience with us. We do provide multiple ways to contact us (Phone, WhatsApp and E-mail), but WhatsApp is most often the fastest way. Based on your experience it looks like something went wrong with your initial signup. If you're still having issues, we're more than happy to help you. Please provide us with your details via the link in your e-mail in that case ^Sander
For such a big company, their customer service is non existent. No phone answer, no WhatsApp answer, nothing. It's time for big companies to start looking at their customer base and not only at their profit.
Date of experience: December 26, 2023
Reply from Vattenfall Nederland
Good morning, sorry for the inconvenience! It is true that we did had technical diffuculties that made u couldn't reach us. This has now been resolved and you should have already contacted us. If not, we are happy to help you via: https://www.vattenfall.nl/clientservice/contact/. ^ Nancy
The cable of my electric vehicle was stuck in the charging station, which was hosted by Vattenfall. I first called in the error at 07:55. They could not find the charging station and could not reset it remotely.
They told me that they would send a mechanic and that I would be contacted. I called again at 08:30, I would be called back within 15 minutes...
All in all at 10:00 (and being multiple hours late for work already) and after several phone calls I finally spoke with an actual mechanic. He just heard I was there and could come to me in 40 minutes...
In the end I waited nearly three hours to get my cable back.
Date of experience: November 29, 2023
Reply from Vattenfall Nederland
I'm sorry to read it took so long for you to get the cable back. I'll send this to InCharge, so they can look into this. Could you please send us your e-mail address and phone number? I'll make sure you get an e-mail with a link where you can send this. ^Ellen
Vattenfall No support - WhatsApp response inadequate even for simple client questions, not available by phone, very bad customer experience
Date of experience: November 27, 2023
Reply from Vattenfall Nederland
I'm sorry to read you've had this experience and will be glad to sort this out with you. Could you please send me your details? I'll e-mail you a link where you can provide them. ^Ellen
Received a 3 600€ bill at the end of the year while I kept receiving monthly reports saying that I was spending less than the previous year.
Date of experience: October 19, 2023
Reply from Vattenfall Nederland
We'd be happy to check how this happened. Will you contact us on WhatsApp? wa.me/31208920230 ^Ellen
Slecht kantservice!! Been 6 years long customer. Showed the clear evidence to the customer service that i paid for 2 monthes. And still she said i only paid one month. They don't check well and insist that i should pay one more month.
Is it rocket science to check when the evidence of payment is clear ?The customer staff is extremely rude . If the manager see this and don't resolve the problem.I can not wait to change to the other company.
X.Yuan
Date of experience: October 03, 2023
Reply from Vattenfall Nederland
Hi, I'm sorry to hear that you're having issues getting clarity. We're happy to help you! Please send us a message via WhatsApp: https://wa.me/31208920230 ^Sander
Reply from Vattenfall Nederland
Thank you very much! ^Joeri
I am calling with ( consumenten nummer) 09000808. While I waiting the robot said 7 minutes the waiting minutes. Later I wait for long and finally I got a contact with a woman. She said hi and then hung up. What a servies
Date of experience: July 31, 2023
Reply from Vattenfall Nederland
I apologize for the frustrating experience you had with our service. Please contact us at: https://wa.me/31208920230 ^Joeri
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