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Yep - like the others, just got scammed into buying a subscription. Very snakey - they make it look like you're paying for a one time use rather than entering a trial period, and then charge your card for a monthly subscription two days later without any notification.... Avoid!
Paid $1 for a one off resizing of an image and ended up being charged a subscription fee. Went to cancel on the site for the "subscription" and they are now trying to charge me x3 $49 which doesn't even make sense because it's only been 2 months (says UNPAID - on 2 invoices on their website, and in my bank I paid the $1 and the $49 which was unknown to me).
SCAM! As all other reviews, tricked into subscribing when advertised as a £1 one off try! Emailed with no customer service skills, daylight robbery!
SCAM! Was told I'd be charged a pound/dollar for one upscaled image and this auto-enrolled me into a 'subscription' at towards £30. This money was stolen and I'm reporting for fraud. I've requested a return of my money but am not hopeful. The bank may reverse payment. AVOID AT ALL COST.
At Vecticon.co, we revolutionize the way you perfect your content with cutting-edge artificial intelligence editing services.
SOHO - Punchbowl Centre, Elia Zammit Street, STJ3154, St Julians, Malta
The trial period is two days for $1, with unlimited downloads and usage. After I used the account, I canceled it, and they charged me $30.00.
I contacted them and they stated they couldn't refund me, but my account was canceled.
Date of experience: October 19, 2024
Fraud company. They tell you it's £1 for the picture. Once you enter details. They then take £26 out of your account a few days later. Claiming you agreed to a subscription. Which is a blatant lie. Say bye bye to your money. You won't be able to get it back. Keep well away from this company
Date of experience: October 20, 2024
SCAM. Tells you £1 and then starts taking payments from your bank. AVOID!!
Date of experience: October 18, 2024
Awful and overpriced. I thought I’d cancelled this ages ago, but they’ve just taken another £26.
Date of experience: October 21, 2024
This service is a complete scam. They took money without authorization. I highly advise staying away from this company.
Date of experience: October 12, 2024
We are a Special Needs School. Some of our kids are a little shaky when using a camera. The Vecticon platform has shown real improvements for the children in terms of their work as we can now clean up images to give a better reflection of what they are trying to achieve. This is nothing short of a cool platofrm.
Date of experience: October 16, 2024
It’s a scam. When you pay £1 for an imagine to download, they bill you £26 two days later. They maintain that you’ve signed up for a subscription. I hadn’t signed up, they do it and don’t inform you that they’ve done it!! Disingenuous at best or a complete scam!! Avoid.
Date of experience: October 13, 2024
First off, the photo enhancement application is brilliant and greatly improved the image I had. I was able to use it for a mobile game when all pictures previously submitted were rejected due to ‘low quality!’
Like most folk who have come to Trust Pilot, I too was caught out with the £1 trial period. I thought it was for this one image and was surprised when a subscription charge came out of my bank account a few days later.
I wouldn’t call it a ‘scam’ as other have done on here as this was all detailed in the T&Cs. I also did get a confirmation email explaining this however, it was flag as junk and I missed it.
Following this charge, I contacted Verticon.co and asked for a refund which I have now received.
This did take a bit of haggling as the T&Cs I agreed to, stated that it’s not possible to refund once this fee has been charged. I highlighted that under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 (UK law), there is a 14-day cooling off period for subscription such as this and customers cannot waive this right.
As I cancelled my account as soon as the charge was made and had not used the application outside of the trial period, I am entitled to a refund which I got.
I will also credit Vertico.co with their excellent communication. I might not have liked nor agreed with some of their replies but they always responsed promptly and politely.
In summary: The application is great, I’m stupid for not reading the T&Cs and Vertico.co provided me with the refund as requested.
Thank you!
Date of experience: October 14, 2024
SCAM This company is effectively engaged in online theft. Do not give these people your account details, stay away.
Date of experience: October 13, 2024
It's a total SCAM. I paid $1 to try the service and was charged for a monthly subscription. The company created an account for me without my knowledge. Stay away from this company.
Date of experience: October 11, 2024
Like others, I thought I was paying a £1 to download an image only for the company to try and sign me up for a rolling contract. Fortunately, the bank intervened and registered it as a scam/attempted fraud.
Date of experience: October 11, 2024
SCAM. Like everyone else here I paid £1 for a one off service and did not notice I got myself subscribed to a rolling contract which resulted in an additional £26 charge two days later. No confirmation email, no nothing.
I CONTACTED MY BANK WHICH CONFIRMED IT’S A SCAMMING PRACTICE AND MY CREDIT CARD WAS CANCELLED IMMEDIETALY TO PREVENT FURTHER CHARGES. NOW THE CASE IS WITH A DISPUTE TEAM TO GET £26 BACK.
Date of experience: October 02, 2024
Funny thing is, I was thrilled with the Image Vectorizer. On one hand, after signing up for the trial, which I thought was a one time thing, I didn't get those extra charges some people got. Unfortunately the second time around I realized I was paying $29, but was too late. Couldn't cancel the payment as it was going through. Contacted them but based on other reviews, I'm not expecting a refund. If you haven't created an account, go through the reset password flow because they create an account for you when you go through the trial flow the first time. Then go into your account and cancel the subscription. Hopefully I won't get any more charges.
Date of experience: October 08, 2024
It was a scam. They tried to charge $30 after I paid for a $1 service a few days ago. Luckily, my bank flagged the transaction.
Date of experience: October 07, 2024
I have had the same experience as everybody else on this platform and they took an unauthorised £26 out of my account in September and October.
This company is running an illegal scam.
I SUGGEST WE TAKE OUT A CORPORATE LEGAL CLASS ACTION AGAINST THESE FRAUDSTERS AND SUE NOT ONLY FOR THE RETURN OF THE LOSS OF MONEY BUT FOR THE DISTRESS CAUSED.
Date of experience: October 03, 2024
I’m normally pretty good at spotting these kind of scams but Vecticon got me. Same as others, I thought the £1 charge as a 1-time use of upscaling software was about right and missed the very well hidden £26 subscription charge. I’m annoyed but I can afford to lose that £26, others won’t. I actually also feel sorry for anyone who works for or is associated with this low-life shady company, it must be humiliating.
Date of experience: October 04, 2024
Basically the same problem most of the commenters have noticed, I have to say that with a few emails back and forth I could manage to get my 29€ back, and they tried via email to convert the image I needed and the result received was not working, I think they need to improve the product and their terms and conditions.
Date of experience: October 01, 2024
Wish I would have looked this company up before I allowed them to make a $1 transaction on my credit card. Technically it works very well to upscale an image but unfortunately, I'm now I'm sitting on hold with my credit card company because after you pay, you're supposed to have the ability to download your image. You can click the download button all day long and nothing happens.
I only paid for a single image, but they also have some sort of subscription program, and apparently it's impossible to cancel. So now I'm sitting here with my credit card company making sure this company is blocked, just in case.
Date of experience: October 04, 2024
This site is such scam. The vector image was not usable and it signs you up for a monthly subscription somewhere in the fine print. DON'T USE!
Date of experience: October 01, 2024
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