Venettodesign Reviews 12

Very fast shipping, ordered on the 30th and got my package on the 31st, First impressions of the set of sheets is quite positive, they feel nice are the right size and were neatly packed.
Will only update after using them for a couple days if anything feels unpleasant, but for now they are great, color and feel are as expected. (100%bamboo)
(update)
I made a second order that I had a minor techinical issue with on the website, and the customer service was incredibly fast and helpful literally took a few minutes to respond and fix the issue, I do like to be petty when I am legitimately given a reason but not this time, they are great.

Date of experience: October 31, 2024

I bought two wall lamps. I received them and didn’t think the quality matched the price point. The company was very sympathetic and offered me a full refund, or 50% refund if I wanted to keep the lamps. This was long past the published refund period had expired. So five plus stars for customer service.

Date of experience: July 20, 2024

I initially gave one star because the bed set I bought didn't have the quality I wanted (I thought it was 100% cotton on both sides, but one side was of satin polyester).
I have to provide 5 stars now because:
1. They accepted to send it back, although the return period had been exceeded.
2. They offered the possibility to have the money reimbursed or to change the bed set with another set.
3. I have changed it with another one, and the quality has been the one I wanted!
They were flexible and correct, so, they deserve 5 stars!

Date of experience: February 15, 2024

Got my custom size rug from Venetto and it's perfect! Customer service was top notch, helped me through the whole process. Rug quality is A+, def will shop again.

Date of experience: April 15, 2023

Great store. I love them

Date of experience: November 17, 2022

Ordered bed sheets and chandelier. Bed sheets very decorative and nice, although sizing not exactly to UK size.
Only managed to put up chandelier few months after, however found crystals smokey and with multiple marks. Discussed and they offered an acceptable solution. Good response and trustworthy.

Date of experience: October 11, 2022

Although I had to cancel my order due to sizing issues with the bedding my experience with Venetto was excellent. Their customer service team were superb.

The bedding sets are not standard UK sizes but it is worth contacting Venetto direct as it appears that separate items instead of duvet cover sets can be ordered.

I would buy from them in future.

Date of experience: January 16, 2022

I have just received my silk duvet set and it is outstanding. I had a small issue with the order, due to my blunder, spoke to Venetto and I cannot praise the way Joseph handled and sorted it for me in minutes! Amazing customer service and absolutely beautiful product. Dr R Hoenderkamp

Date of experience: June 14, 2021

I ordered 3 Beautiful bedding sets for me and my mom and had a little caution that they might not look the same in real.
I was wrong all the sets are extremely beautiful and very done with quality fabrics. The embroidery is done very well and the cotton is extremely soft.
Each set came in a beautiful black box with a logo printed on top.
Thank you very much, Will be buying more.

Date of experience: May 07, 2021

I ordered 5 sets and they all looks and feel amazing! Stitching looks good.

Date of experience: March 02, 2021