It was Sunday morning and Isabelle came through with flying colours helping me to set up all my accounts on Outlook. The patience of Job. I am grateful.
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Grateful for the support from WHC. Austin G. walked me through the process of migrating emails from one server to another and I appreciated how professional and patient he was throughout. I am confident that I can go ahead now and handle the migrations knowing that if I have questions, I can get additional support if necessary. Thanks again Austin G. for all your help, B
Austin doing a great job solving my problems. You guys should give him a raise.
We had to request urgent help, we received service from Agustin G. His support and guidance during our consultation was very useful, professional and fast.
Company details
Written by the company
A web host that's both local and reliable... AND runs on green energy? Yes, please! Based in Montreal's Little Italy, WHC is Canada’s friendliest web host, domain registrar, and domain name backorder platform. We're here to help Canadians succeed online since 2003. Oh, and did we mention you can count on bilingual tech support, available 24/7. Parce que oui, bien sur, on parle français! 😉 Hosting your website on servers right here in Canada is great for your local SEO and for the Canadian economy. It also means your web hosting provider understands the best practices (and many challenges) of running a small business in Canada. Plus, it just feels right, doesn’t it? Need a domain or web hosting for your online project? We're trusted by tens of thousands Canadians. Visit us at whc.ca
Contact info
7250 Clark Street #301, H2R 2Y3, Montreal, Canada
- 514-504-2113
- feedback@whc.ca
- whc.ca
Austin doing a great job solving my…
Austin doing a great job solving my problems. You guys should give him a raise.
Date of experience: January 13, 2025
Reply from Web Hosting Canada
Thanks for your kind words, Nyoman! We’ll be sure to share your comments with the team 😉
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It was Sunday morning and Isabelle came…
It was Sunday morning and Isabelle came through with flying colours helping me to set up all my accounts on Outlook. The patience of Job. I am grateful.
Date of experience: January 12, 2025
Reply from Web Hosting Canada
Thank you, Gina! It’s great to know Isabelle’s support made a difference 🙂
Grateful for the support from WHC
Grateful for the support from WHC. Austin G. walked me through the process of migrating emails from one server to another and I appreciated how professional and patient he was throughout. I am confident that I can go ahead now and handle the migrations knowing that if I have questions, I can get additional support if necessary. Thanks again Austin G. for all your help, B
Date of experience: January 02, 2025
Reply from Web Hosting Canada
Thanks so much, Bea! 😊 We’re happy you felt supported throughout the process. Reach out anytime if you need further assistance!
We had to request urgent help
We had to request urgent help, we received service from Agustin G. His support and guidance during our consultation was very useful, professional and fast.
Date of experience: January 03, 2025
Reply from Web Hosting Canada
Thanks so much, Juan! It’s great to know the assistance was helpful and timely 🙂
20star rating for Miller.M
20star rating for Miller. M.
He was really helpful.
He fixed my SSL certificates
Web Hosting Canada has the best support agents.
Thank you.
Date of experience: January 02, 2025
Reply from Web Hosting Canada
Thank you for your glowing feedback, Eric! Happy New Year!
Easy Chat Support
Austin G. solved my email issue in less than 5 minutes. Super fast and super easy to work with - even on New Years Day!
Thanks so much!
Date of experience: January 01, 2025
Reply from Web Hosting Canada
Thank you so much for sharing your feedback! Happy New Year! 🥂
Reply from Web Hosting Canada
Thanks for your kind words, Bill! Your recommendation means so much to us 🙂
Austin G. at WHC is great
Recently I received a help from WHC Support Austin G. who just used a few minutes to solve me a big problem. Austin G. is great.
Date of experience: January 01, 2025
Reply from Web Hosting Canada
Thanks for sharing, Marian! We’re so glad the issue was resolved quickly 😊
Thorough and friendly support!
Date of experience: January 01, 2025
Reply from Web Hosting Canada
Thank you so much for your feedback!
Great and affordable service
Great and affordable service. There Ai support is excellent - first time I see that- and if the Ai doesn't find the solution it connect you with real support person.
Date of experience: December 02, 2024
Reply from Web Hosting Canada
Thank you for your feedback! We’re glad you’re enjoying the combination of AI and expert support 😊
Reply from Web Hosting Canada
Thanks for your feedback, Irfan!
Awesome Tech support
20star rating for Grace R.
She was really helpful.
I was having problems with a couple of my emails and she fixed them right up.
Web Hosting Canada has the best support agents.
Thank you.
Date of experience: December 15, 2024
Reply from Web Hosting Canada
Wow, a 20-star rating! 🤩 Grace really nailed it. We love hearing this kind of feedback! Thank you so much!
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An Unacceptable Nightmare,
My experience with WHC is somewhat mixed.
First the Good: My experience with Nadine today was very positive. She listened to me and assured me that my current credit card was the only one on file and that I was now set up for automatic renewal. Great!
Now the Nightmare: Not long after I signed up with WHC ( 2 years ago, ) my credit card was compromised. I immediately let WHC know and asked them to remove my old card and gave them my new card number. I also signed up for automatic renewal. When it was time to renew, WHC tried to use my cancelled credit card several times instead of the new number I had given them. Clearly it would not work and WHC cancelled my account. When I discovered that my account was cancelled I immediately contacted WHC. It was a nightmare! WHC denied any culpability even though they acknowledged that they did have a record of my notice about the changes to my file
WHC continued to blame me for their negligence and charged me a hefty fine plus my renewal fees. Regardless of the huge inconvenience, I paid the high fines and WHC assured me that the issue was resolved. They did not apologize or attempt to lower my fine. My renewal is coming up in a month; today, I called WHC in person to make sure I didn't experience the same problem. AGAIN!!! I was shocked when Nadine informed me that no changes had been made. WHC still had my defunked credit card on file as my primary card and no automatic renewal was registered.
Thank God I called. Now Nadine assures me that the old card has been removed and my current card is the only one on file. She also assured me that she fixed my renewal to automatic. I want to believe that WHC does business in good faith and with the utmost of fair business practices. I can't help but wonder if this kind of negligence is an orchestrated cash grab with the client having no recourse. Had I not called now, a month before my renewal, I would have found myself in exactly the same predicament I was in at the last renewal. Honestly I'm afraid to take Nadine's word that my problem has in fact been properly remedied. I expect better service and a whole lot more respect from this Canadian company. I will stay with WHC for now hoping that this is sadly a repeated human error and not blatent negligence.
Date of experience: December 15, 2024
Reply from Web Hosting Canada
Hi Carmel,
We’re truly sorry for the frustration and inconvenience you’ve experienced. We appreciate you sharing your feedback — it’s important to us, and we’ve reported your concerns to our team.
The issue you encountered stemmed from the new credit card not being set as the default payment method, which caused the automatic renewal to fail. During your recent call, Nadine ensured that your old card was removed and your current card is now set as the default, with automatic renewal confirmed.
We’ve double-checked everything, and you can be assured that there won’t be any issues with your upcoming renewal. Thank you for your patience, and we’re committed to providing you with the smooth, respectful service you expect from us.
If you need any further assistance, don’t hesitate to reach out.
WHC has great solutions and good…
WHC has great solutions and good customer service
Date of experience: December 15, 2024
Reply from Web Hosting Canada
Thanks for this review and for being with WHC!
Not professional selection process
Very unclear hiring process by Marian from whc.ca and their HR. I was told initially that I am selected for the PHP Developer position and HR should send me an offer. Was waiting a week to get an offer and had a few email with Marian from whc.ca that he was telling me that HR should send me an offer soon. On many correspondence with Marian from whc.ca his latest reply was very strange that there was salary confusing between USD and CAD as I was asking for salary in USD but the same amount is in CAD. Very strange selection process and unprofessional as far as I get not counting other SCAM companies.
Date of experience: December 12, 2024
Reply from Web Hosting Canada
We apologize for any confusion or frustration caused during the hiring process. We take feedback seriously, and our team will contact you today to discuss this further and find a way to make things right.
24/7 live support is very good
Date of experience: December 11, 2024
Reply from Web Hosting Canada
Thank you so much for this review!
nice and accommodating service
I recently encountered some technical issues with my website and reached out for assistance. The experience was nothing short of fantastic! Austin G. was incredibly professional and addressed my concerns with expertise.
A huge thank you to Austin for the nice and accommodating service—they truly went above and beyond to make sure everything was running smoothly again. Highly recommend them to anyone!
Date of experience: December 06, 2024
Reply from Web Hosting Canada
Thank you so much for your kind words, Anni! We're glad Austin was able to help get everything sorted out for you. We appreciate your recommendation and are always here if you need us! 😊
I had an amazing experience with WHC
I had an amazing experience with WHC, thanks to Austin G.! He provided outstanding support while transferring my website from GoDaddy to WHC. Austin guided me through every step in detail, answered all my questions with patience, and ensured the entire process was smooth and hassle-free. The level of service was exceptional, and I couldn't be happier. Thank you, Austin, for your excellent assistance! Highly recommend WHC for their professionalism and top-notch customer service.
Date of experience: December 03, 2024
Reply from Web Hosting Canada
Hi Mortaza,
Thank you for the kind words! We’re thrilled Austin G. made your transition to WHC seamless and stress-free. Your recommendation means the world to us.
Welcome to WHC! 😊
A reputable company and its support is…
A reputable company and its support is fast. Thank you
Date of experience: November 29, 2024
Reply from Web Hosting Canada
Thank you for this review. We're glad to hear everything is working well.
Reply from Web Hosting Canada
Thank you for this review! We appreciate it.
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