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This company is a complete scam/fraud. 17track is in partnership with scam Chinese companies. 17track will show slow or delayed tracking for their Chinese fraud partners to delay customers from filing a credit card dispute until it's too late. NEVER TRUST ANY INFORMATION FROM 17track.
Clearly used by scammers (probably knowingly) if they simply collect tracking info from real carriers and report it why is the 3rd tracking number provided by a Chinese scammer not trackable anywhere but their site?
Follow up. nice canned message we can read over and over again. Came right after the reply to the payment dispute.
A tracking number only trackable on your site is garbage. If no Carrier claims it it's fake.
I was sceptical and worried after reading all of the reviews. I had an order from China and funny delayed updates and was sure I was going to get the delivered message with nothing there. Then my package arrived! It is a shame so many scammers use this service but it is not fake. Glad I held off on reporting my supplier as a scammer too! My order was super fast too, (7-8 days) and I couldn't find any of the tracking information on any other courier site.
Nothing wrong with the information they provided me, but I know I have been scammed and will never receive the goods. I went into a dodgy link on FB marketplace and bought exercise equipment too cheaply (yes I know). The FB marketplace used the logo of LIDL with an unrelated but slightly similar URL (yes I know) and when I went through the payment processing query system it brought me to two companies which had nothing at all to do with the orders I put through. So there is a scam and bogus information is given to everyone else involved. I also have no idea why the original scammers want me to be reassured for a while? Is it to delay trying to stop the transactions? Sorry not waiting.
To be clear 17Track had nothing to do with the original scam and its not their fault if (when) I don't get the products but why get involved in this sort of thing? What are their vetting procedures? If I say I am a vendor and I have sent a submarine and a fleet of frigates to Kim Jong Un will they give him a tracking number?
Hi friends! Great to meet you at Trustpilot. Before leaving us your reviews, we'd like to make a brief introdution to you. Who we are? 17TRACK is a public logistics tracking website/app only, providing users with package tracking for free. But please do not misunderstand us as a delivery company or seller, since we do not get involved in any of shipping or selling. What do we do? 17TRACK has made integration with 1,900+ couriers around the globe, in order to make tracking much more effective and time-saving. Gernerally, several different couriers will participate in an overseas transportation, and it will take quite a long time to look for tracking details in different couriers' websites back and forth. With our extensive integration with couriers home and abroad, users can have a quick and easy track with one click only. How do we work? Our website/app works on a logic of matching a tracking number to a certain courier and capture tracking details from the courier's webstie, which means we are a tracking info conveyer only, working as a tracking info-transmissioner in the logistics chain, instead of a tracking info generator or provider. We sincerely hope you a easy and smart tracking experiecne. Should there be anything you'd like to share with us, please feel free to contact us at feedback@17track.net. Thank you. 17TRACK
3230 E Imperial Hwy # 300, 92821, Brea, CA, United States
Clearly used by scammers (probably knowingly) if they simply collect tracking info from real carriers and report it why is the 3rd tracking number provided by a Chinese scammer not trackable anywhere but their site?
Follow up. nice canned message we can read over and over again. Came right after the reply to the payment dispute.
A tracking number only trackable on your site is garbage. If no Carrier claims it it's fake.
Date of experience: January 15, 2025
Reply from 17TRACK
Dear customer,
We understand your frustration and would like to clarify that 17TRACK is a tracking platform that aggregates tracking information from various legitimate shipping carriers. We do not control or verify the transactions between sellers and buyers, nor are we involved in any sales processes.
If you are encountering a tracking number that cannot be found on any other carrier's site, it could indicate that the tracking number is being used by a seller or a carrier not widely recognized, or potentially fraudulent. We recommend contacting the seller directly for more information, and if you believe you have been scammed, you should reach out to your payment provider for further assistance.
We hope this helps clarify the situation, and if you have any further questions or need assistance, feel free to contact us.
Best regards,
17TRACK Support Team
I was sceptical and worried after reading all of the reviews. I had an order from China and funny delayed updates and was sure I was going to get the delivered message with nothing there. Then my package arrived! It is a shame so many scammers use this service but it is not fake. Glad I held off on reporting my supplier as a scammer too! My order was super fast too, (7-8 days) and I couldn't find any of the tracking information on any other courier site.
Date of experience: January 16, 2025
Reply from 17TRACK
Dear customer,
Thank you for sharing your experience with us! We are pleased to hear that your package arrived safely and that your order was delivered faster than expected. At 17TRACK, we work by providing tracking information based on data shared with us by various shipping carriers. While we strive to provide accurate updates, we are not involved in the sales process or in managing the actual delivery of packages.
We understand your concerns about scammers, and it's important to be cautious when ordering from unfamiliar sources. We're glad that your order turned out to be legitimate, and we appreciate your trust in our platform for tracking.
If you need any further assistance, feel free to contact us. We’re always here to help!
Best regards,
17TRACK Support Team
ORDERED A COAT FROM CHINA . IT SAYS DELIVERED BUT IT NEVER WAS . SCAM SCAM SCAM
Date of experience: January 12, 2025
Reply from 17TRACK
Dear customer,
We are truly sorry to hear about the issue with your order. However, we would like to clarify that 17TRACK is a tracking platform that provides updates based on information from shipping carriers. We do not handle or manage the actual delivery process, nor do we have control over the transactions made by sellers.
If your tracking status shows "delivered" but you haven't received the item, we recommend contacting the carrier directly to inquire about the delivery status. You may also want to reach out to the seller to report the issue and request assistance or a refund.
We understand your frustration and hope that the situation can be resolved soon. If you need further assistance, please feel free to contact us.
Best regards,
17TRACK Support Team
Do not trust company who sends you to this "tracking system" It is a scam. Sadly by the time you are asking where your product is that you ordered, you have already had your money taken.
Date of experience: January 15, 2025
Reply from 17TRACK
Dear customer,
We are very sorry to hear about your experience and understand your frustration. However, we would like to clarify that 17TRACK is a tracking platform that provides tracking information based on data received from legitimate shipping carriers. We do not sell products or handle transactions, and our role is simply to show the status of shipments based on the information provided by the carriers.
If you have concerns about the legitimacy of a seller or your order, we recommend contacting your payment provider or credit card company to dispute the transaction. Additionally, it’s always advisable to be cautious when purchasing from unfamiliar sources.
We sincerely hope your issue is resolved soon and appreciate your understanding. If you need further assistance with tracking, feel free to reach out.
Best regards,
17TRACK Support Team
This company is a complete scam/fraud. 17track is in partnership with scam Chinese companies. 17track will show slow or delayed tracking for their Chinese fraud partners to delay customers from filing a credit card dispute until it's too late. NEVER TRUST ANY INFORMATION FROM 17track.
Date of experience: January 15, 2025
Reply from 17TRACK
Dear customer,
We are truly sorry to hear that you are dissatisfied with your experience. We would like to clarify that 17TRACK is a tracking platform that provides shipment updates based on data from the carriers. We do not have any control over the sellers, nor are we involved in the transactions or business practices of the vendors.
Our goal is to provide accurate and timely tracking information based on the data provided by legitimate carriers. However, if you believe you've been a victim of fraud, we recommend reaching out to your credit card provider or the appropriate authorities for further assistance.
We understand your frustration and sincerely hope you can resolve the issue. If you have any further questions or concerns, please feel free to contact us.
Best regards,
17TRACK Support Team
Took my money for a £50 dress in November 2024. Said delivered. Never received and company keeps fobbing me off. No refund yet. Really disappointed.
Date of experience: January 15, 2025
Reply from 17TRACK
Dear customer,
We are truly sorry to hear about your experience, and we understand your frustration. Please note that 17TRACK is a tracking platform that provides updates based on the information provided by the carriers. We do not handle the actual delivery process or the transactions between buyers and sellers.
If the tracking status shows "delivered" but you haven't received the package, we recommend contacting the carrier directly to get more information about the delivery. Additionally, we suggest reaching out to the seller to report the issue and inquire about a possible refund.
We hope your issue gets resolved soon, and we apologize for any inconvenience caused. If you need further assistance, please don't hesitate to contact us.
Best regards,
17TRACK Support Team
Nothing wrong with the information they provided me, but I know I have been scammed and will never receive the goods. I went into a dodgy link on FB marketplace and bought exercise equipment too cheaply (yes I know). The FB marketplace used the logo of LIDL with an unrelated but slightly similar URL (yes I know) and when I went through the payment processing query system it brought me to two companies which had nothing at all to do with the orders I put through. So there is a scam and bogus information is given to everyone else involved. I also have no idea why the original scammers want me to be reassured for a while? Is it to delay trying to stop the transactions? Sorry not waiting.
To be clear 17Track had nothing to do with the original scam and its not their fault if (when) I don't get the products but why get involved in this sort of thing? What are their vetting procedures? If I say I am a vendor and I have sent a submarine and a fleet of frigates to Kim Jong Un will they give him a tracking number?
Date of experience: January 14, 2025
Reply from 17TRACK
Dear customer,
Thank you for sharing your experience with us. We completely understand your frustration, and we are truly sorry to hear that you’ve fallen victim to a scam. We want to reassure you that 17TRACK is a parcel tracking platform that provides tracking information from legitimate shipping carriers based on the data they provide us. We do not verify or vet the vendors or sellers you purchase from, nor do we have control over the legitimacy of the businesses involved.
As a tracking platform, our sole role is to provide updates on shipments from recognized carriers. If you have been scammed by an online seller, it's likely that the tracking information provided to you was part of the scam, and the package may not actually exist. In some cases, fraudulent sellers may provide fake tracking numbers to delay your realization of the scam, which can make it difficult to identify the issue right away.
We cannot influence the delivery or shipping process, and we always recommend that customers verify the legitimacy of a vendor or marketplace before making any purchases. Unfortunately, as a tracking platform, we do not have the ability to prevent or stop fraudulent transactions.
If you believe you have been scammed, we strongly advise you to report the incident to the appropriate authorities, such as your local consumer protection agency, and to contact your payment provider to try to recover the funds.
We appreciate your understanding that 17TRACK has no involvement in the actual transactions, and we are sorry for the situation you are facing. We always aim to provide accurate tracking information based on the data available from carriers, and we do not "vet" the vendors sending the goods.
We hope this clears up any confusion. Please feel free to reach out if you need further clarification or assistance.
Best regards,
17TRACK Support Team
Scam. Fake delivery updates. Second time now. Package delivered supposedly but where is it if I’m home all day and no one has come to the house? Fake delivery updates for fake companies who are stealing your money
Date of experience: January 02, 2025
Reply from 17TRACK
Dear customer,
We’re sorry to hear about the difficulties you’ve experienced. We understand how frustrating it is when your package shows as delivered, but you haven't received it. Please allow us to clarify that 17TRACK is a parcel tracking platform, not the shipping company itself. Our role is to provide tracking updates based on the information given to us by the carriers. We do not handle the delivery process or the packages.
If the tracking status shows "delivered," it’s important to verify with the carrier who handled the delivery. In some cases, packages can be marked as delivered even if they were left with a neighbor, in a different location on your property, or mistakenly misdelivered. We recommend contacting the carrier directly using the tracking number to get more details on the delivery status and request further investigation if necessary.
We understand how this situation can be very upsetting, especially if this has happened multiple times, and we encourage you to reach out to the carrier to address these issues. They will be in the best position to assist you further.
Thank you for your understanding, and we hope this gets resolved for you soon.
Best regards,
17TRACK Support Team
I ordered something and it has said leave hong kongs for 7 days now and it hasn't updated and since it ship it has been 13 days
Date of experience: December 31, 2024
Reply from 17TRACK
Dear customer,
Thank you for reaching out to us. We understand your concern about the delay in tracking updates. According to the tracking information, it shows that the package has been in transit from Hong Kong for the past 7 days. We understand this can be frustrating, especially when there has been no further update.
Please keep in mind that 17TRACK is a parcel tracking platform that provides you with the latest information from the shipping carriers. However, we are not directly involved in the delivery process or able to influence the shipping speed. Delays can sometimes happen due to various reasons, including customs clearance, transport conditions, or logistics issues with the carrier.
We recommend contacting the carrier directly to inquire about the status of your package and request any further details they can provide. You can usually find the carrier's contact information on their website or within your tracking details.
We hope the issue is resolved soon and your package arrives promptly. Thank you for your understanding and patience.
Best regards,
17TRACK Support Team
absolute scam!! They are a chinese company that scams US citizens into thinking the fake product they bought is "On it's way"
Date of experience: January 13, 2025
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your frustration, and we understand how concerning this situation must be. However, we'd like to clarify how 17TRACK operates.
17TRACK is a platform designed to aggregate tracking information from various carriers, but we are not involved in the shipping or selling of products. We are a service that helps users track their parcels, regardless of the seller or the shipping company involved. The tracking information we provide is based solely on updates from the carriers and sellers, and we don’t control or influence the shipping process.
If you believe the product is a scam, we strongly recommend contacting the seller directly, as they are responsible for the product and its delivery. If you made a purchase from an unreliable or untrustworthy source, we suggest you contact your payment provider or platform to report the issue and explore options for a refund.
We understand your frustration and sincerely hope your situation is resolved quickly. Please let us know if you need any further assistance or clarification.
Best regards,
The 17TRACK Team
Waiting for my order saying it will be delivered the next two days but hasn’t come expecting this to not be a scam or I will find a way to get my stuff or end this company not happy about this
Date of experience: January 13, 2025
Reply from 17TRACK
Hello,
We are truly sorry to hear that you are experiencing issues with the delivery of your order, and we understand your frustration.
Please note that 17TRACK is a platform that aggregates tracking information provided by various carriers. We do not handle or manage the shipping or delivery of parcels. The delivery updates shown on our platform are based on the information provided by the carrier, and while we strive to provide accurate tracking data, delays or discrepancies can sometimes occur.
If the delivery date has passed and you still haven't received your package, we recommend reaching out to the carrier directly for more specific information about the status of your parcel. They should be able to provide you with detailed tracking information and help resolve any delivery issues.
We also encourage you to contact the seller directly, as they may have more information about the status of your order and can help you find a solution.
We understand how important it is to receive your order, and we sincerely hope that your package is delivered to you soon. Please let us know if you need any further assistance.
Best regards,
The 17TRACK Team
Never updates. I have to go to USPS to get updates. Terrible app it used to be good now and you just said you want more information about me. What a scam.
Date of experience: January 11, 2025
Reply from 17TRACK
Hi,
thanks for your review we received got your issue. Your feedback is essential to us. We apologize for the inconvenience, in order to resolve your issue, we need some information from you. Could you send this to our email (service@17track.net) along with your Google Play username? Then we could address this issue properly.
Looking forward to hearing from you.
17TRACK.
Reliable tracking platform and supporting customer service
Date of experience: January 10, 2025
Reply from 17TRACK
Thank you for your support, we will continue to do better! Feel free to ask us for any suggestions.
My package shows it was delivered, I checked the address and it was correct. I've checked my ring camera and nothing came.
Date of experience: January 11, 2025
Reply from 17TRACK
Hi there,
This is 17TRACK, a free package tracking platform to view the shipping info in one place.
If you want to get the shipping info, please provide us with your tracking number (not the order number) and we will check for you.
As far as I know, a tracking number is created and offered by shipping couriers, and they will send it to the sender. If you bought items online, the seller will be the package sender.
If you don't have a tracking number, please contact the package sender to get one.
Sincerely,
17TRACK
I dont know how a company like this is allowed to run. I dont get it personally. On average less than 2 stars is abysmal. If I can order glasses from china TWICE and said tracking website gives me sooner than later a link to the carrier and delivery updates BOTH TIMES. So should you guys. But YOU rubbish people will say parcel currently being delivered on 8th of January and then say on the 11th its been delivered. Lots of inbetween tracking info that you would expect is missing??Im so sorry but those are wack and fake updates. Up until the 8th it was saying transit?? There shouldnt be any excuses about you not harboring any accountability for the fact that more than 90% of people aren't satisfied with the way you run things. Saying delivered when you know it's not been delivered is a pisstake. Youre insulting people's intelligence by operating like this and gaslighting. You're lucky you're not a western company, you would have been investigated by now. Nonsense
Date of experience: January 11, 2025
Reply from 17TRACK
Hello,
Thank you for sharing your feedback with us. We understand your frustration, and we sincerely apologize for any confusion caused by the tracking information.
We would like to clarify that 17TRACK is a tracking platform that aggregates tracking information from various carriers, but we do not handle or manage the shipments themselves. The "delivered" status and tracking updates are provided by the carriers, and we simply display the information they supply. Unfortunately, sometimes discrepancies or errors can occur, and the information provided may not always reflect the actual situation.
We understand how important it is for tracking updates to be accurate and timely, and we apologize for any inconvenience caused by missing or incorrect information. If your package was marked as "delivered" but you did not receive it, we strongly encourage you to contact the carrier directly to investigate the delivery. They will have the most accurate and up-to-date details regarding the shipment.
We truly appreciate your feedback and will continue to work on improving the accuracy and reliability of our tracking services. We hope your issue gets resolved as quickly as possible, and we sincerely apologize for the frustration this has caused.
Best regards,
The 17TRACK Team
My email says the package was delivered on Jan 10/25 with their time, but was not because I have an outside camera, that lets me know when there is someone at the front door with time stamp and 17track did not deliver anything, because I can go back and view the camera! It started delivery on the 6th of Jan and says it was delivered on the 10th of Jan. Supposedly it took 5 days to be delivered. SCAM!!
Date of experience: January 07, 2025
Reply from 17TRACK
Hello,
Thank you for reaching out to us. We’re truly sorry to hear about the issues you're facing with your delivery, and we understand your frustration.
17TRACK is a tracking platform that displays information provided by the carrier, but we do not handle the actual shipping or delivery of the packages. The status shown as "delivered" is based on the updates provided by the carrier, and while we strive to ensure accurate information, sometimes there can be discrepancies between the tracking updates and the actual delivery.
To help resolve this issue, could you please provide your tracking number? With that information, we can look into the details and assist you further in determining what may have gone wrong with the delivery.
In the meantime, we highly recommend contacting the carrier directly as they are responsible for the actual delivery. They can offer more specific information about where and when your package was delivered.
We sincerely apologize for the inconvenience this has caused and hope the situation is resolved quickly.
Best regards,
The 17TRACK Team
My order says delivered even though it had my current address I was in due to not being well I was very suspired to see that it had been delivered £349.00 order lost I understand the drivers can read English correctly why delivery my order to a wrong address either that or the driver has stollen it I await with interest to see what happens and the out come it has been reported to the police and Trading Standards
Date of experience: January 10, 2025
Reply from 17TRACK
Hello,
We are very sorry to hear about the issues you're experiencing with your order, and we understand how concerning this situation must be for you. Please allow us to clarify how 17TRACK works and how we can help in this case.
17TRACK is a tracking platform that collects and displays tracking information provided by various carriers. We do not handle or manage the shipments, and we do not control the delivery process. The "delivered" status shown is updated by the carrier's system, but it may not always reflect the actual situation.
In your case, since the order was marked as delivered but you did not receive it, we recommend that you contact the carrier directly to investigate where the package was delivered and clarify the situation. It's possible that there was an issue with the delivery address or a mistake during the delivery process. If you believe the package was stolen, reporting it to the police, as you have already done, is an appropriate step.
Additionally, we suggest reaching out to the seller or the platform from which you purchased the item to inform them of the situation and explore your options for a resolution, such as a refund or replacement.
We understand the frustration this causes and sincerely hope the situation can be resolved swiftly.
Best regards,
The 17TRACK Team
My parcel status says "delivered" on January 10, 2025, but I didn’t receive it. I waited all day, checked everywhere, and confirmed the address was correct. The status updated on January 11 saying it was delivered on the 10th, but the parcel is missing and wasn’t delivered as claimed.
Date of experience: January 11, 2025
Reply from 17TRACK
Hello,
Thank you for reaching out to us. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience you're experiencing.
Please note that 17TRACK is a tracking platform that displays information provided by the carrier. When the status indicates that the parcel has been "delivered," it reflects the data from the transport company. However, sometimes discrepancies can occur, and the status may be updated incorrectly.
To assist you further, could you please provide your tracking number? With that, we will be able to investigate the situation more closely and guide you on the next steps.
In the meantime, we recommend reaching out to the carrier directly, as they can provide more specific details regarding the delivery. They may also be able to investigate where your parcel was delivered or help resolve any issues with the shipment.
We appreciate your patience and look forward to assisting you in resolving this matter.
Best regards,
The 17TRACK Team
This a scam company. This is the second time they said delivered while I was at home but never delivered.
I initiated a refund from PayPal.
Date of experience: January 10, 2025
Reply from 17TRACK
Hello,
We’re truly sorry to hear about the issues you're facing, and we understand your frustration. Please allow us to clarify how 17TRACK works and why these discrepancies might occur.
17TRACK is a tracking platform that aggregates information from various carriers and sellers. We do not handle the shipping or delivery of packages. The "delivered" status shown on our platform reflects the information provided by the carrier, not us. Unfortunately, sometimes the carrier's system may incorrectly mark a package as delivered, even if it was not actually received.
We highly recommend contacting the carrier directly for more detailed and accurate information regarding your shipment. They will be able to investigate the situation and provide you with the most up-to-date status of your package.
If you have already initiated a refund through PayPal, we encourage you to continue working with them directly to resolve the matter. 17TRACK is not involved in the transactions or shipments themselves, as we are only a service for tracking purposes.
We sincerely apologize for any inconvenience this has caused and hope the issue can be resolved quickly.
Best regards,
The 17TRACK Team
It is not up to date, a lot of updates were wrong. A lot of times the update did not work at all.
Date of experience: January 10, 2025
Reply from 17TRACK
Hello,
Thank you for reaching out to us. We sincerely apologize for the issues you're experiencing with the tracking updates.
17TRACK aggregates tracking information from various carriers and shipping companies, and while we strive to provide accurate and timely updates, there are times when the information provided by the carriers themselves may be delayed or incorrect. Unfortunately, since we rely on data from external systems, occasional discrepancies or delays in the updates can occur.
If the tracking information hasn't been updating properly or is incorrect, we recommend contacting the carrier directly for more precise and up-to-date information regarding your package. The carrier will have the most accurate details on the status of your shipment.
We appreciate your understanding and are sorry for any inconvenience this has caused. If you need further assistance, please don't hesitate to reach out.
Best regards,
The 17TRACK Team
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