Spoke to an Aerial Direct team member reference an issue with my recently renewed O2 contract
She was kind, knowledgeable and helpful
Issue sorted in a couple of minutes - since had emails and message confirming confirmation.
Top marks
Thank you
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See what reviewers are saying
Thanks for all the help with my contract! Amazing customer services, always happy to help.
We will always go with Arial Direct for phone contracts now.
Manpreet Bhakar, Customer Services, was first class. His customer service was quite remarkable and he sorted our our new agreements professionally.
He is a credit to your business.
Please pass on our thanks to him.
My queries were answered professionally & politely.
My query re discount was activated saving me time & effort of activating on line. As an older citizen I was not made to feel daft with my fear of technology and I would definitely recommend Aerial Direct to friends & family
Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Computer Support and Service Company
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.
Aerial Direct
Written by the company
- An award-winning business...
- Aerial Direct has provided UK businesses with award-winning communications solutions and services for over 35 years. From an era when business relied on fax and face-to-face to an era when our customers now count on smartphones and VoIP, we’ve been there, we’ve helped them grow and we’ll continue to do that into the future, by enabling you to have the conversations that matter.
- We put you and your people first...
- Everything we do revolves around you. We realise that to be the best possible partner for our customers, we must place your needs at the heart of everything. Our aim is to understand your business’ needs as well as you do so that our curated solutions meet those needs perfectly.
- A trusted partner for businesses...
- We are trusted by over 85,000 UK businesses to keep them connected to their customers, suppliers and partners. That’s a lot of trust. We make this possible by working with you and with industry leaders to achieve continuous improvement and impeccable connectivity.
- We are enablers of business change...
- We believe that Aerial Direct is more than just a telecommunications service provider, we see ourselves as growth enablers for your business. And every other business we partner with. Our best-in-class service epitomises the customer experience we have built and maintained over the past 35 years.
Contact info
1 Barnes Wallis Road, PO15 5UA, Portsmouth, United Kingdom
- 01329 558 558
- hello@aerial-direct.co.uk
- www.aerial-direct.co.uk
Verified
Amazing Team
Thanks for all the help with my contract! Amazing customer services, always happy to help.
We will always go with Arial Direct for phone contracts now.
Date of experience: January 14, 2025
Verified
Verified
Excellent Service
Got through within two minutes my request was dealt with quickly and efficiently, excellent service
Date of experience: January 14, 2025
Verified
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Lady was very helpful and answered all…
Lady was very helpful and answered all my questions
Date of experience: January 13, 2025
Reply from Aerial Direct
Hi Paul, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Verified
No waiting time when connected
No waiting time when connected, dealt with my questions and upgrade with no fuss,all completely in minutes, excellent phone manner.
Date of experience: January 13, 2025
Reply from Aerial Direct
Hi Richard, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Do no use!
Do no use!!
All they are there to do is steal your money
Date of experience: January 13, 2025
Verified
Nice and easy address change.
Date of experience: January 13, 2025
Reply from Aerial Direct
Hi Antony, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
My issue get dealt with straight away…
My issue get dealt with straight away through WhatsApp
Date of experience: January 13, 2025
Reply from Aerial Direct
Hi Liam, we are glad to hear that everything has been sorted. Thank you for very much for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Very polite and efficient advisor to my…
Very polite and efficient advisor to my request.
Date of experience: January 13, 2025
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Resolving issues
Spoke to an Aerial Direct team member reference an issue with my recently renewed O2 contract
She was kind, knowledgeable and helpful
Issue sorted in a couple of minutes - since had emails and message confirming confirmation.
Top marks
Thank you
Date of experience: January 13, 2025
Reply from Aerial Direct
Hi , we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
resolved my e sim problem quickly
Date of experience: January 13, 2025
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Very helpful
Very helpful. great advice, very patient with me as I am not technically minded. very very good experience.
Date of experience: January 10, 2025
Reply from Aerial Direct
Thank you for leaving us a review, Christopher. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Reply from Aerial Direct
Hi Johnny, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
They made it simple to sort out my issue
They made it simple to sort out my issue
Date of experience: January 09, 2025
Reply from Aerial Direct
Hi Wlliam, we are glad to hear that everything has been sorted. Thank you for very much for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Clear Advice When Needed
The phone operator listened to my question and then without any unnecessary rubbish, gave me a straight response - simply perfect.
Date of experience: January 10, 2025
Reply from Aerial Direct
Hi Pete , we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
Very helpful support
Date of experience: January 10, 2025
Reply from Aerial Direct
Hi Tim, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Verified
SUPERB , WAS GREAT
WE HAVE USED YOU FOR A NUMBER OF YEARS AND YET AGAIN TODAY YOU EXCELLED YOURSELVES WITH KAYSEE. SHE WAS VERY PATIENT ,NO RUSHING, EXPLAINED THINGS EASILY, AND PROBLEM SOLVED
GREAT TO SPEAK WITH A HUMAN BEING FOR A CHANGE. THANKS VERY KAYSEE
Date of experience: January 10, 2025
Reply from Aerial Direct
Hi , thank you for your excellent feedback. Your lovely comments will be passed onto Kacey who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Verified
My queries were answered professionally…
My queries were answered professionally & politely.
My query re discount was activated saving me time & effort of activating on line. As an older citizen I was not made to feel daft with my fear of technology and I would definitely recommend Aerial Direct to friends & family
Date of experience: January 10, 2025
Reply from Aerial Direct
Hi , thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
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