I need these two things to live. Thanks so much for existing 馃挋馃Ψ
sorry there鈥檚 no white heart emoji so i had to use a toof
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We have only had it for 24 hours, but is already exceeding my expectations. It makes ice quickly and takes the place of a Maytag referator ice maker which broke in just one year. The frig repair person told us that it couldn't be repaired and if we replaced it, the replacement unit would soon fail due to a design flaw. Instead of spending a huge amount of $ to replace it, we opted to buy the Air N- water ice maker. Beware of Maytag refrigerators!
Amazing!!! I ordered over the phone thru rep. Vincent. He was extremely helpful in answering all my questions plus ensuring that I received the best price available . I received my wine cooler in 4 days as promised and was in perfect condition. I am extremely happy with my unit ( wineador ) & the exceptional friendly fast service. I would highly recommend this unit & Air-N-Water store!
Regards
Tony NYC
I have called several times this past week because my order had not shown up online under recent orders. I was assured it had been order. When I called this evening Mike did some detective work, made another phone call, and the associate that AIR/WATER had emailed had never r5eceived the email. Mike went way out of his way to ensure I would receive my product. He was one of the best customer service people ever!!
Company details
Information provided by various external sources
Free shipping on most orders. Air & Water is a top online retailer of portable electric heaters, garage heaters, ice makers and portable air conditioners. We offer fast shipping, live customer service experts, and a liberal return policy.
Contact info
United States
- sales@air-n-water.com
- www.air-n-water.com
agua
I need these two things to live. Thanks so much for existing 馃挋馃Ψ
sorry there鈥檚 no white heart emoji so i had to use a toof
Date of experience: June 22, 2021
These people really work with you !!!
Date of experience: September 24, 2020
I'm satisfied with the service of this鈥�/h2>
I'm satisfied with the service of this company. The assortment here is large enough, the prices are acceptable, there is an exchange and refund, I think that I have managed to set everything correctly and conveniently for customers.
Date of experience: June 29, 2020
I made a purchase just recently
I made a purchase just recently, and I got a good device, full set, instructions - everything is in place...
I liked that the manager of the company really tried to help, did not offer the most expensive models, took into account all the wishes, it seemed to me a very pleasant detail ...
Date of experience: June 28, 2020
These people really work with you
These people really work with you. Thier products are well made however should anything go wrong they are there to help!
Date of experience: July 03, 2018
The NewAir customer service team is鈥�/h2>
The NewAir customer service team is very efficient and friendly. Like them.
Date of experience: June 19, 2018
NewAir AI-100S Ice Machine
We purchased an ice maker last year and it worked wonderfully... for just one season. When we tried it again this year, no ice. We contacted customer service and they deserve 5 stars for great, fast customer service. They are sending out a replacement. However, we would not rate the product the same as it only lasted a few months of use and we had to pay for return shipping. Hopefully this new unit will have more years to it.
Date of experience: June 07, 2018
NewAir AI-100R-BL Portable Countertop Ice Maker
I ordered a portable ice maker from these guys and there was a mix-up on the order where I didn't get the order nor did I get anything from them explaining what was going on. I contacted them via email and they responded relatively quickly and asked that I call them to resolve the issue. At this point I was quite unhappy with how things were going, hence the removal of a star from the rating.
I spoke with Christine in customer service who is the reason they get 4 stars instead of 1 or 2. She quickly looked into it and offered the same model in a different color, which wasn't a big issue for me. I would give her 5 stars and whomever handled my order up to that point no stars.
Date of experience: May 11, 2018
Purchased ice maker for my outside bar鈥�/h2>
Purchased ice maker for my outside bar 2 years ago ....makes perfect fast ice....this year when I turned it in the fill water sensor stopped working...called customer serve....no wait time, live personable representative that knew the product and is shipping me the part with step by step instructions.....you never see that type of customer service anymore.....
Love it
Date of experience: May 10, 2018
Superb Customer Service
Unfortunately my Eco Spin has got a small issue after several months of using but fortunately it was still under warranty. I emailed the customer service with a picture of the damage and they promptly replied. Robert was an excellent representative. He took care of my return and replacement immediately and made the entire process a breeze. I feel confident that I will continue to enjoy using their product under such an exceptional customer service.
Date of experience: May 03, 2018
鈥淕REAT CUSTOMER SERVICE!
鈥淕REAT CUSTOMER SERVICE!
"WE, AS A ELEMENTARY SCHOOL purchased a NewAIR ICE MACHINE a few month ago for our health room. The screen was not working. I contacted customer service and was promptly replied to by Robert with a solution. Really happy to see this level of efficiency and customer service! HE did everything possible for us to replace our unit and keep our school with ice machine all the time , what is supper important for our school and kids .
This is the best place to do shopping plus Robert is the best person to provide excellent customer service .
Date of experience: May 01, 2018
Great Customer Service.
Date of experience: May 01, 2018
good customer support team
good customer support team, respond quickly.
Date of experience: April 26, 2018
Great customer service
We bought a nice maker and my wife loves it calls it her girlfriend but it something went wrong with it and I called customer service and they will smooth sailing from there wonderful people to deal with Genefer the best
Date of experience: April 25, 2018
Satisfied customer
Thanks to Christine from Customer Support for her kind assistance.
Date of experience: April 25, 2018
Great Customer Service!
Christine was so wonderful and easy to work with! Great customer service and great attitude!
Date of experience: April 25, 2018
Sous vide quit, great company response
My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.
Date of experience: April 25, 2018
Great customer service
Date of experience: April 24, 2018
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