4.8
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Well - after 3 attempts to rectify the Smart shower problems we were having, we finally gave up and decided to go back to the old fashioned button! We met David this time and couldn't be happier with the service and goods! He was efficient and more importantly super friendly and helpful. He set us up with the app and ensured everything was working before he left. Nothing was too much trouble for him.
Firstly being able to discuss with Rich about replacing our old aqualisa shower , and he explained everything very clearly .
Then we made the actual booking and organised a date with Mason .
Both very helpful .
Was surprised that we had a to pay up front once a date was organised though !
We always find the support and expertise from Aqualisa superb. Our shower is over 20 years old but remains a quality product. The support we receive in maintaining it instead of having to replace it is excellent. Josh Lauder this morning again provided the support we needed and have come to expect from Aqualisa.
Dave B replaced our Aqualisa digital shower earlier this week. He did a good job was very efficient and friendly and was I and out in about 45 minutes. Plus he left me his number in case of any problems. The shower he replaced was also an Aqualisa, but was around 15 years old and we were very pleased with that so didn’t even think about going with another make as always pleased with the Aqualisa.
Written by the company
We're about more than technology.Unit 6, TN16 1DE, Westerham, United Kingdom
4.8
11K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
The wait to get answered was a little excessive at around 10 minutes but once through to Dan and Mason (two different calls ) the service was excellent. Very clear and concise with no need to repeat details between the two representatives.
I was however very surprised that Aqualisa Require callers to read out credit/debit card details over the telephone. I thought all companies now used either the scan by your mobile or entering the details remotely. This appears to be a security weakness.
Date of experience: March 21, 2025
Well - after 3 attempts to rectify the Smart shower problems we were having, we finally gave up and decided to go back to the old fashioned button! We met David this time and couldn't be happier with the service and goods! He was efficient and more importantly super friendly and helpful. He set us up with the app and ensured everything was working before he left. Nothing was too much trouble for him.
Date of experience: March 21, 2025
We rang to get advice on our Aqualisa Shower as it was playing up. After a chat with Josh, we decided to have a whole new upgrade..
Josh wasn’t pushy he was just informative which made our decision more easier.
Date of experience: March 21, 2025
Really helpful, thorough and professional. Dan was amazing and so helpful. The unit arrived in 4 days, which is a miracle in Jersey!
Date of experience: March 17, 2025
Firstly being able to discuss with Rich about replacing our old aqualisa shower , and he explained everything very clearly .
Then we made the actual booking and organised a date with Mason .
Both very helpful .
Was surprised that we had a to pay up front once a date was organised though !
Date of experience: March 19, 2025
Shower bought on 5 year warranty but you cant get any service from the phoneline to put faults right. Dont fall for the 5 year warranty
Date of experience: March 21, 2025
We always find the support and expertise from Aqualisa superb. Our shower is over 20 years old but remains a quality product. The support we receive in maintaining it instead of having to replace it is excellent. Josh Lauder this morning again provided the support we needed and have come to expect from Aqualisa.
Date of experience: March 21, 2025
Mason was helpful and knew straight away the system and best way forward
Date of experience: March 21, 2025
My experience when booking a repair for my shower was just as hoped. Mason dealt with my inexpert description of the issue and the part required was soon identified. His approach was both courteous and efficient. The fitter arrived 5 days later.
Date of experience: March 11, 2025
Joshua ws helpful and supportive.new the product I needed no fuss or delay.
Date of experience: March 20, 2025
Dave B replaced our Aqualisa digital shower earlier this week. He did a good job was very efficient and friendly and was I and out in about 45 minutes. Plus he left me his number in case of any problems. The shower he replaced was also an Aqualisa, but was around 15 years old and we were very pleased with that so didn’t even think about going with another make as always pleased with the Aqualisa.
Date of experience: March 18, 2025
We developed a faulty with our Aqulisa Visage shower. Contacted Aquilas, could not get through but they did call
Me back the same day. They arranged an engineer to come out. He arrived today, Dave B F266. Very polite and friendly, great communication. He promptly assessed the faulty and replaced the parts under warranty. Extremely please we paid for a great brand. Keep up the good quality and customer service. I will be recommending your product.
Date of experience: March 20, 2025
Dealing with Aqualisa was great from start to finish. We had an old Aqualisa shower to be replaced, and from the quoting to the booking and the installation, every step was super. David B who completed our installation was quick, efficient, and ran through all the setup in detail.
Date of experience: March 20, 2025
Excellent engineer who carried out the work
Date of experience: March 20, 2025
Linzi was very helpful, polite and efficient. My call was answered promptly.
Date of experience: March 20, 2025
My plumber knew what we needed and checked it out with you. I ordered it, and the process was really easy. Linzi was pleasant and upbeat and helpful.
Date of experience: March 20, 2025
David B F226 was brilliant! We have a brand new shower installed very quickly and professionally, couldn’t be more happy!!
Date of experience: March 20, 2025
Great customer service from Linzi.
Once I got through to her, she understood and dealt with enquiry thoroughly.
Thank you Linzi.
Date of experience: March 20, 2025
Mason was very helpful, polite and informative.
Many thanks
Date of experience: March 20, 2025
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