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That speed and ease of filling the claim was astonishing. I was having an issue trying to file online which was opererator error come to find out. I initiated the chat help and was connected with an agent who provided exceptional customer service the whole interaction was very prompt no fluf straight to the point.
Today I needed help to reactivate a phone I left at a friend's house. I had the pleasure of being assisted by Kimberly she walked me through the process perfectly. It couldn't have gone better. Thanks again for the help!
Sent laptop for new keyboard. After weeks of delay and fake messages of waiting for parts, it returns - with the original keyboard. Long story but this is what I have in writing:
1) Promised multiple times (verbally and in writing) that I'd get a refund for the plan if I cancelled my protection. Cancellation worked just fine; the refund didn't happen. I needed to go through my state attorney general's office to get a partial refund.
2) In looking for refund on other plans, I'm told that those plans are old and therefore out of their system (in writing too). The problem is that the terms of the plans purchased hadn't yet been reached.
Excellent customer service!!! They were very kind and helped me with my claims. So thankful I got a protection plan from Asurion. I will be sure to get protection plans from them from now on.
Written by the company
When your tech goes wrong, we're there to make it right
For over 20 years, we've repaired, replaced, and protected the devices you rely on most.
Committed to user experience and service
At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Industry leading mobile protection
For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen.
Protection for all your favorite tech
Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it.
648 Grassmere Park, 37211, Nashville, TN, United States
I bought the protection plan for my espresso machine. Filling a claim was straightforward and they resolved the problem. I'd definitely purchase the protection plan again with my new machine and any other valuable purchase.
Date of experience: January 04, 2025
Marry did a great and speedy job of getting my claim going. Did a great customer service job!
Date of experience: January 04, 2025
Adam did a great job in helping me to fi,e a claim.
Date of experience: January 04, 2025
Extremely pleasant assistant. Quick claim process. Very helpful. It is reassuring to know your investment is protected.
Date of experience: January 04, 2025
Quick responses and very helpful service.
Date of experience: January 03, 2025
I have never paid for a service with greater satisfaction. The experience with Asurion has been unbeatable.
Date of experience: January 03, 2025
So easy to file a claim they walked me through it all took about 15 min. Awesome wish everyone had a customer service like this.
Date of experience: January 03, 2025
I really appreciate the agent taking the time to make sure my issue got resolved and figured out. This has been an issue that has been ongoing with a lot of money and time wasted. Nobody could figure it out or help me. I really appreciate the agent making sure the issue got resolved that I understood the steps I need to take to get this figured out and sorted out properly.
Date of experience: January 03, 2025
I had an issue with a cordless vacuum I purchased. The manufacturer was unresponsive but Asurion quickly assisted me with what I needed to get a replacement. I'm glad I purchased the protection plan and will do so again in the future.
Date of experience: January 03, 2025
Everything was going great. Very helpful but I found what I was looking for on my own while chatting and cut the chat short and finished my claim online.
Date of experience: January 03, 2025
Dennis, was able to help me setup a new claim and made it super easy. So far, I’m happy with the insurance!
Date of experience: January 03, 2025
Having to provide a box and packing for the defective product goes against your no hidden/extra fees so I would never purchase this warranty again.
Date of experience: January 03, 2025
Reply from Asurion
We understand your frustration with having to provide packaging for the defective product. We strive to provide a seamless experience for our customers, and we apologize that this was not the case for you. We appreciate your feedback and will use it to improve our processes. If we can assist you further, please feel free to email us at trustpilotreviews@asurion.com. Thank you!
If you use the chat feature just know it will take twice as long as it should. Very slow responses. They finally resolved my issue but time is money and now I'm wondering it it was worth my time?
Date of experience: January 03, 2025
Brandon was so helpful and patient! I was completely lost on setting up my phone and it ended up being a very complicated issue, but he was very helpful and nice!!
Date of experience: January 03, 2025
Quick and easy, India was great and I would recommend!
Date of experience: January 03, 2025
Help me be able to keep protection plan while still being able to afford it at the same time
Date of experience: January 03, 2025
Kim resolved an I have had for a couple of weeks.
Date of experience: January 03, 2025
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