From Adelaide South Australia I thank you for the smooth transaction. Received in record time great customer service � highly recommended 👌
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The sales staff is fantastic, especially Mike Bart and Mike da Silva
While there was a slight shipping delay due to a warehouse move, the package was shipped in a reasonable time frame. I got exactly what I ordered and they shipped using my preferred carrier. Excellent customer service and great prices on Milwaukee. Best I could find in Canada.
Everyone at Atlas has been super helpful! If they can't answer your question immediately- they follow up as soon as possible to get you the answers you need.
Company details
- #1 of 4 best companies in Home Improvement Store
- #1 of 3 best companies in Construction Machine Dealer
- #1 of 1 best companies in Do-it-Yourself Shop
Information provided by various external sources
Atlas Machinery has been selling machinery, power tools and accessories for over 60 years. Atlas is a third generation family business who prides itself in treating our customers like family.
Contact info
871 Islington Avenue, M8Z 4N9, Toronto, Canada
- 416-252-8527
- info@atlas-machinery.com
- www.atlas-machinery.com
From Adelaide South Australia I thank…
From Adelaide South Australia I thank you for the smooth transaction. Received in record time great customer service � highly recommended 👌
Date of experience: November 22, 2024
Verified
The sales staff is fantastic
The sales staff is fantastic, especially Mike Bart and Mike da Silva
Date of experience: July 29, 2024
they asked extra money for the shipping…
They asked extra money (not much) for the shipping after the order was placed, This is a strange procedure, and they take time to do a correct invoice for my company.
Wrong documentation for the customs that means extra cost of other 20% on myself like a person not a company,
Edit after the answer below:
The customs says the opposit, they ask for my personal data becasue one info was missing (too late to solve the Issue).
I suggest to improve the process asking all the information and accept customer's request with less esitance. Thanks for the replay here and on the emails.
Date of experience: October 29, 2024
Reply from Atlas Tools & Machinery
Good Morning MaGo Lab SNC,
Thank you for the review and feedback, we appreciate it!
We apologize that for our International orders our shipping quotes from time to time can be a bit off. We can understand this can be a less-than-ideal experience for our customers, and we hope to have this improved in the near future.
We can confirm, that the documentation provided to customs was correct and the billing/shipping information matched the information that was provided upon checkout. All international orders are subject to possible duties/customs when crossing the border.
If you are open to the idea, we would appreciate the opportunity or a second chance, to try and turn this experience around to a more positive one. If this is something you are open to, please reply to our email sent offline.
We hope you have a great day.
Kind regards,
Holly
Great selection of products , the best team and the best store!
Top professionalism and experience.
Date of experience: October 20, 2024
Reply from Atlas Tools & Machinery
Hi Rodica,
Thank you so much for the fantastic 5-star review! Glad to hear you appreciated our professionalism and experience~ Looking forward to assist you with your future projects very soon!
Thank you,
Kelly M.
Verified
Late delivery
Date of experience: October 02, 2024
Reply from Atlas Tools & Machinery
Good Afternoon Ranvirsingh,
Thank you for the review and feedback, we appreciate it.
We apologize for the delay in shipping out the order. We have been working through a warehouse move/new store opening, which temporarily impacted our processing times, and sincerely apologize for any/all inconvenience that this may have caused. We can assure you this is not typical for us and we will be back to normal soon!
If you are open to the idea, we would appreciate the opportunity or a second chance, to try and turn this experience around to a more positive one. If this is something you are open to, please reply to our email sent offline or reach out to info@atlas-machinery.com and mention your review.
We hope you have a great day,
Sincerely,
Holly
Verified
Great price and quick delivery
Date of experience: October 02, 2024
Reply from Atlas Tools & Machinery
Hi Elmer,
We are so glad that you like our prices and swiftness of our delivery! We really appreciate the 5 star review!
Thank you,
Kelly M.
Verified
Spent approximately $4000 in the last…
Spent approximately $4000 in the last couple of months with you. I didn’t even know you existed until two months ago. I would say my experience has been OK. Definitely some confusion on products I’ve purchased especially with availability and delivery. I will continue to shop at your store, thank you.
Date of experience: October 01, 2024
Reply from Atlas Tools & Machinery
Good Morning Pjm,
Thank you for the review and feedback; we appreciate it!
We appreciate you giving us a try and your continued support! Please do not hesitate to reach out to our team here should you have any questions or concerns regarding products, availability, or shipping times; we are always here to help!
If there is something specific that could use improving, please do not hesitate to let us know, we are always looking for ways to improve the customer experience :)
We hope you have a great weekend!
Sincerely,
Holly
Verified
Open unsealed box, used product
Open box, seems to be used product. Long shipping time, bad prefab text communications
2024-10-29
Strange reply from Atlas...
What you would have do if i had sent you the email ??? You sent me a used product, open box... probably a client return..
Date of experience: September 30, 2024
Reply from Atlas Tools & Machinery
Good Afternoon Mike,
Thank you for the review and feedback, we appreciate it.
We apologize; this is the first we have heard of this, we have no record of you reaching out regarding this order. We can assure you we do not sell used or refurbished products.
We would like to further look into this and have reached out online and sent you a personal email directly.
Please reply or reach out to info@atlas-machinery.com and we can further assist.
Hope to hear.
Kind regards,
Holly
Verified
Great company to work with with.
Great company to work with with.
Date of experience: October 01, 2024
Reply from Atlas Tools & Machinery
Hi BR 2,
Just as much as you enjoy working with us, we enjoy having you as a valued customer! We appreciate the great 5-star review!
Thank you,
Kelly M.
Verified
Easy Access to the best tools!
Website is an awesome. Delivery to your doorstep!
Date of experience: October 01, 2024
Reply from Atlas Tools & Machinery
Hi Scott,
It is such a blessing to hear the positive feedback about our website, our team does work really hard to make it as seamless and easy as possible for our valued customers! We appreciate your business with us! Thank you so much for the lovely 5-star review.
Thank you,
Kelly M.
Verified
Reply from Atlas Tools & Machinery
Hi Guy,
What a fantastic review! We are so glad that your experience has been a great one with us - Thank you for stopping by and leaving such an amazing review for us - Greatly appreciated.
Thank you,
Kelly M.
Verified
I have not received any goods
I have not received any goods. I ordered on September 27th and we arrived on October 15th.
Still no news, will I receive my merchandise.
I wonder sometimes if I'm not being scammed...
I'm really unhappy
Date of experience: October 01, 2024
Reply from Atlas Tools & Machinery
Good Afternoon Stephane,
Thank you for the review and feedback; we appreciate it!
Although the order was processed and left our dock within 2 business days, it does appear that the parcel we delayed with the courier, we sincerely apologize for this.
It looks like we managed to turn this experience around to a more positive one offline :)
Please do not hesitate to reach out in the future if we can be of any assistance.
We hope you have a great weekend!
Sincerely,
Holly
Verified
Helpful, knowledgeable staff!
Everyone at Atlas has been super helpful! If they can't answer your question immediately- they follow up as soon as possible to get you the answers you need.
Date of experience: October 01, 2024
Reply from Atlas Tools & Machinery
Dear Sarah,
Absolutely! We, at Atlas, are thrilled to extend our support to esteemed customers like you. It brings us immense joy to know that our team has been of assistance to you. Please don't hesitate to get in touch if you have any inquiries regarding our products, or if you're seeking advice on tools and machinery that could facilitate the completion of your projects.
Warm regards,
Kelly M.
Verified
Incredibly slow processing times.
Date of experience: October 01, 2024
Reply from Atlas Tools & Machinery
Good Morning Andrew,
Thank you for the review and feedback; we appreciate it!
We apologize for the slight delay in shipping out the order. We have been working through a warehouse move/new store opening, which temporarily impacted our processing times, and sincerely apologize for any/all inconvenience that this may have caused. We can assure you this is not typical for us and we will be back to normal soon!
If you are open to the idea, we would appreciate the opportunity or a second chance to try and turn this experience around to a more positive one. If this is something you are open to, please reply to our email offline or reach out to info@atlas-machinery.com, and mention the review.
We hope you have a great day and hope to hear back soon.
Kind regards,
Holly
Verified
Verified
Ordered two different orders
Ordered two different orders, took almost two weeks to get here. My second order arrived before my first order. So I had wait almost a month for my speed square I paid 400$ for and when it arrived it had a huge dent on the corner of it fresh ut of the box. So now I'm dealing with customer service which is going on almost another two weeks. One of the worst online shopping experiences ever. I should of just ordered from Martinez directly like I did when I bought my hammer!! This place is a joke.
Date of experience: September 29, 2024
Reply from Atlas Tools & Machinery
Good Morning Sean,
Thank you for the review and feedback, we appreciate it.
Apologies for the delays with the order and the manufacturing defect; we can assure you the experience is not typical for us and is not in line with what we strive to provide our customers with.
If you are open to the idea, we would appreciate the opportunity or a second chance, to try and turn this experience around to a more positive one. If this is something you are open to, please reply to our email sent offline or reach out to info@atlas-machinery.com and mention the review.
Apologies again Sean, we hope you have a great day and we hope to hear back.
Sincerely,
Holly
Verified
The delivery was fast and efficient
The delivery was fast and efficient. The tracking was good. More info would have been nice, but still OK. The box arrived in great shape. The items were perfect but the blade of the mini-saw was just too short (as it was a gift) but would have been great for me (but I wouldn't use it that much). Great product and everything was perfectly packed. I'll order again. Thank you.
Date of experience: September 30, 2024
Reply from Atlas Tools & Machinery
Hi Brenda,
Thank you so much for your outstanding 5-star review! We're thrilled to hear that your experience with Atlas Tools and Machinery was marked by prompt delivery and efficient service. Your feedback on the tracking and packaging is greatly appreciated, as we continuously strive to improve our customer's experience in every aspect.
We understand your comment regarding the mini-saw blade length and appreciate your honesty. While it's designed to cater to a variety of projects, we recognize that personal preferences and needs can vary. Your insight is invaluable to us and helps us tailor our offerings more closely to our customer's desires.
We're delighted that, overall, you found our product to be great and the packaging to your satisfaction. Our team puts a lot of effort into ensuring everything arrives in perfect condition.
Looking forward to serving you again. Should you need anything or have any special requests for your next order, please don't hesitate to reach out. Thank you for choosing Atlas Tools and Machinery, and for your trust in us to deliver quality products.
Warm regards,
Kelly M.
Verified
My small order took 2 weeks to receive…
My small order took 2 weeks to receive and even though I paid for shipping still had to go to post office to pick up my stuff. Spoke to rep who said they were changing warehouses and were sorry for delay. Would have been good if 2 week delivery time was indicated when I placed order.
Date of experience: September 27, 2024
Reply from Atlas Tools & Machinery
Good Morning Stan,
Thank you for the review and feedback, we appreciate it.
We apologize for the delay in shipping out the order. We have been working through a warehouse move/new store opening, which temporarily impacted our processing times, and sincerely apologize for any/all inconvenience that this may have caused. We can assure you this is not typical for us and we will be back to normal soon!
If you are open to the idea, we would appreciate the opportunity or a second chance, to try and turn this experience around to a more positive one. If this is something you are open to, please reply to our email thread offline or reach out to info@atlas-machinery.com and mention this review.
We hope you have a great day and hope to hear back soon.
Kind regards,
Holly
Verified
Took 10 day to ship...a in-stock item!
The item was nice but it the slowest processing time that i ever encountered. It took 10 day for atlas to ship it the friday at 5pm).. so i received it 14 days after the order (Normal time is 1-2 day).
Date of experience: September 26, 2024
Reply from Atlas Tools & Machinery
Good Morning Sebastien,
Thank you for the review and feedback, we appreciate it.
We apologize for the delay in shipping out the order. We have been working through a warehouse move/new store opening, which temporarily impacted our processing times, and sincerely apologize for any/all inconvenience that this may have caused. We can assure you this is not typical for us and we will be back to normal soon!
If you are open to the idea, we would appreciate the opportunity or a second chance, to try and turn this experience around to a more positive one. If this is something you are open to, please reply to our email thread offline or reach out to info@atlas-machinery.com and mention this review.
We hope you have a great day and hope to hear back soon.
Kind regards,
Holly
Verified
Excellent seller
Good quality tools, excellent customer support.
Date of experience: September 27, 2024
Reply from Atlas Tools & Machinery
Hi R. Nicola,
Great quality tools and customer support for an awesome and valued customer of ours! We appreciate the 5-star review!
Thank you,
Kelly M.
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