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Lost power and heating on Xmas day.
There was a delay in getting an appointment time but the electrician came 3 days later. On his first visit he got some sockets fixed and fitted a temporary solution to provide heating and hot water. On his second visit he quickly traced the electrical fault and fixed it so the electrical system and heating and hot water were operating properly. The engineer was extremely competent and thorough and did a great job.
It was easy via the website to book a repair. The engineer contacted me early with an eta and arrived on time. Smartly turned out and groomed he showed his professionalism by quickly diagnosing the problem and repairing. He has good communication skills and clearly explained what he had done and gave me a thorough safety briefing. Excellent service, thank you.
Brit Gas engineer came to fix our not working radiator.
It didn't take him very long to fix problem.
He clearly explained what was wrong and how he fix it.
Was very polite and friendly making it a very nice repair experience.
Would highly recommend British Gas services very much.
My heating went off on new year's eve and I didn't think there was the slightest chance of getting an engineer out that day under my maintenance plan. To my surprise an engineer was in attendance by mid afternoon. He sorted the problem out in no time ,and proceeded to establish what had caused the problem in the first place. This was also sorted. I am 85 next and can't thank British Gas enough for their brilliant service. Thank you British Gas.
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
The Causeway, TW18 3BF, Staines-upon-Thames, United Kingdom
Very polite agent of BG carried out the service politely and efficiently explaining everything
Date of experience: August 20, 2014
contacted in morning to arrange for engineer and this was arranged for same day can't ask more than that
Date of experience: August 20, 2014
An annual service was undertaken,engineer came in and completed his work in good time around 3pm. Around 8pm,the central heating system became noisy and rattled away. I had to switch it off at the mains.I called at 7.10am following morning and the call centre suggested I booked an appointment on the internet which I was not happy with as the call was made to report a fault caused by your own engineer. Another engineer came in around 4pm and found the initial engineer had left the thermostat in the Baxi turned to max before re-assembly and set it to "3" then left. At 1.30am I was woken by the central heating making the same noise but louder and I had to switch it off again at the mains. As the second engineer told my wife what he did to correct the problem we took the decision to turn it down further to "2" and switch the system on again. There has been no noise since. Between myself and my wife,we had to take two half days off as holidays from work.
Date of experience: August 20, 2014
Reply from British Gas
Dear Mr Bruce, certainly not how we’d expect our engineers to leave a boiler service appointment. If you email your details to me at talktous@britishgas.cou.k I’ll ensure details are passed onto the engineer and any further training requirements are raised. Regards Jamie.
Great company great attention very prompt and very reliable and love the app for making appointments
Date of experience: August 20, 2014
Did not seem too interested in issue
Date of experience: August 20, 2014
Reply from British Gas
Dear Mr Powell, this is not what we like to hear. If this has still not been resolved, please email the details of the problem to me at talktous@britishgas.co.uk so I can properly look into this for you. Please also include your full address and any customer reference numbers alongside quoting TrustPilot Review in the subject field. Thanks Jamie
Comprehensive on line information and advice which is in plain english. On line account easy to manage.
Have contract on boiler. Exceptionally fast response to problems (same day twice ! ) Knowledgable helpful engineers.
Date of experience: August 20, 2014
Service done, but really to a minimal standard. Considering we pay to have all our radiators covered, none of them were checked. Magna clean not looked at. Done in 15 mins easily. Usually a more thorough check than this.
Date of experience: August 20, 2014
Britishgas are a very reliable company. Service is prompt and their staff are always friendly and efficient. I trust their name and reputation.
Date of experience: August 20, 2014
Date of experience: August 20, 2014
I have had a maintenance contract with BG for a number of years now and always find the staff keen to help out if ever I call them. Have had a few callouts over the years and BG always arrive promptly, fix things with the minimum of fuss and then check all is good before leaving. Would recommend the service to anyone.
Date of experience: August 20, 2014
Came - did the job well - kept me informed
did more then any engineer in the past
Date of experience: August 20, 2014
Highly recommended
Date of experience: August 20, 2014
Engineer was helpful efficient and friendly and carried out the service professionaly
Date of experience: August 20, 2014
Had both the annual service and upgrading of meters undertaken around the same time. Turned up on time, worked tidily and within the planned time. Can't ask for more.
Date of experience: August 20, 2014
Seems to be issue with estimated bill last time versus my reading maybe I should have checked what they estimated. I dont get emails anymore as reminder to submit reading
Date of experience: August 20, 2014
Although I only got the call once the engineer was already at my house as I had just quickly popped to shop, he was willing to wait 2 mins for me to get back home. He was very clean and effective although maybe not as thorough with my gas fire as other engineers have been on previous years.
Date of experience: August 20, 2014
From logging the call, choosing my appointment time here was clear communication provided every ATP of he way. The engineer was very smart, well mannered and resolved. Y issue very quickly and efficiently, well done.
Date of experience: August 20, 2014
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