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Lost power and heating on Xmas day.
There was a delay in getting an appointment time but the electrician came 3 days later. On his first visit he got some sockets fixed and fitted a temporary solution to provide heating and hot water. On his second visit he quickly traced the electrical fault and fixed it so the electrical system and heating and hot water were operating properly. The engineer was extremely competent and thorough and did a great job.
It was easy via the website to book a repair. The engineer contacted me early with an eta and arrived on time. Smartly turned out and groomed he showed his professionalism by quickly diagnosing the problem and repairing. He has good communication skills and clearly explained what he had done and gave me a thorough safety briefing. Excellent service, thank you.
Brit Gas engineer came to fix our not working radiator.
It didn't take him very long to fix problem.
He clearly explained what was wrong and how he fix it.
Was very polite and friendly making it a very nice repair experience.
Would highly recommend British Gas services very much.
My heating went off on new year's eve and I didn't think there was the slightest chance of getting an engineer out that day under my maintenance plan. To my surprise an engineer was in attendance by mid afternoon. He sorted the problem out in no time ,and proceeded to establish what had caused the problem in the first place. This was also sorted. I am 85 next and can't thank British Gas enough for their brilliant service. Thank you British Gas.
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
The Causeway, TW18 3BF, Staines-upon-Thames, United Kingdom
We had a leak and the first plumber who turned up from Dynorod didn’t diagnose the problem correctly and changed a pipe which wasn’t the caused the leak, he left whilst water was still dripping through the downstairs ceiling saying that it should stop dripping soon!!!!! Second plumber who turned up the next day (Saturday night) took a few photos and said he would email the office to decide what could be done and would be back in touch on MONDAY. Nobody bothered to call so we had to call again and we were told that a special leak detection team would attend on the Tuesday and guess what? Yes nobody turned up. We eventually got a plumber from Dynorod to turn up on the Thursday and he lifted the floorboards up in the airing cupboard spotted the leak and repaired the problem. This plumber was called Lee Martin and he was amazing. He informed us to contact British Gas and Dynorod to register a complaint as the first plumber should’ve done what he did and we would not have been left with a substantial amount of damage to my dining room ceiling, carpet and also my hallway decor too. This all happened just before Christmas and we were unable to host Christmas dinner in our dining room due to the damp smell. All this could’ve been avoided had if the first plumber been competent enough to diagnose the issue. We are still waiting to see what you and Dynorod are willing to do to fix the damage and also compensate us for the upset and distress to us as a family with 2 autistic children. I await your reply
Date of experience: December 06, 2024
Reply from British Gas
Hello, thanks for taking the time to leave a review. I’m sorry to hear of the poor experience you had here, especially over the festive period!
If you wish to discuss this further, then the best way to get in touch is to send us a private message at @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Please quote TrustPilotResolve & we can then update you there directly over message. Thanks, Lucy
Excellent service from British gas engineer.
Date of experience: January 02, 2025
Reply from British Gas
Hi Brian Johnson, it’s so great to see such a glowing review.
They’re always a pleasure to read. It really is appreciated.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you, ^Wayne
Jon called to say he was on his way and when he arrived he very quickly sorted the issue. He had come back after a previous visit with the parts he had ordered. Very pleasant and professional.
Date of experience: December 31, 2024
Reply from British Gas
Hey Terry Gould, thank you for leaving a lovely review today.
They’re always nice to read.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Have a lovely day!
Thanks, ^Wayne
Date of experience: December 28, 2024
Reply from British Gas
I’m so disappointed to read this, Glen.
If there’s anything we can do to turn this experience around for you, please do let us know over Facebook or Twitter.
Pop us a DM with #Trustpilot and we’ll do our best to help. Many thanks, Tansaim
Engineer was very help full and pleasant
Date of experience: January 02, 2025
Reply from British Gas
Hi Brian, it’s so great to see such an amazing review!
They’re always a pleasure to read & it really is appreciated - Thank you!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Reported a fault with the central heating yesterday, an engineer came out and diagnosed and fixed the problem quickly.
Engineer was very polite and professional.
Date of experience: January 02, 2025
Reply from British Gas
Hi Jenny, thanks for taking the time to share your recent experience with us today. It’s always good to see when things have gone well, and if you're happy, we're happy! If anything else ever comes up, don’t hesitate to get in touch over Facebook, X, or Instagram with your details. Thanks, Lucy
The level of care and determination carried out on this routine service was exceptional because an additional problem had just occurred with a radiator valve that had failed and was jammed and leaking.
It took a lot of effort to remove the valve mechanism and replace it with a new one and new valve.
Excellent attitude and determination to fix the problem.
Date of experience: January 02, 2025
Reply from British Gas
Hi Patrick Farrell, thank you for taking the time to leave a lovely review, it's great to read.
I've passed your wonderful feedback onto the team.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thanks, ^Wayne
Helpful respectable polite always happy to help
Date of experience: January 02, 2025
Reply from British Gas
Sounds like a job well done!
Thank you for leaving us a great review today :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Professional and efficient engineer
Date of experience: January 02, 2025
Reply from British Gas
Thanks for the five star review
so nice to read the engineer was so professional
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Engineer very respectful put overshoes on and get some good advice on the issue
Date of experience: January 02, 2025
Reply from British Gas
Hi Jennie Willis, I’m really pleased that we’ve met your expectations & more.
Thanks so much for letting us know & of course for the 5 stars.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks ^Wayne
Boiler broke down this morning, frozen pipe, booked on line this morning at 10am and engineer at my door for 12:10..wow I was shocked lol, my daughter had same experience last week very quick and efficient. I have been with BG FOR 20 years or so, but this time service was impeccable. I think they have improved a lot recently .. before it would be like a weeks wait or so. May be it was my lucky day.. but I have had other family member saying things positive about BG now .. please keep up the good work and the quick appts .. thank you .. we are quick to put on a negative review but I felt postive review is just as important. Most of 2nd jan holiday period.
Date of experience: January 02, 2025
Reply from British Gas
Ah this is so great to hear!
I'm really glad we made you feel comfortable and at ease :)
Thank you very much for the 5-star review and for taking your time to share this with us - it's really appreciated!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Just had Annual Service but was experiencing a few problems, but part changed, things explained & service completed by very efficient, friendly Engineer, would definitely recommend & I do like having piece of mind!
Date of experience: January 02, 2025
Reply from British Gas
Thanks for the review of the Annual service and repair
also nice to be recommended
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Engineer very knowledgeable and quickly identified the issue and soon had the part replaced and heating and hot water running. Great service and an insurance policy that actually does what it says.
Date of experience: January 02, 2025
Reply from British Gas
Thanks Chris for the five star review of the engineer so nice to see that a great service was provided
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Wouldn’t use anyone else, always reliable in every way
Date of experience: January 02, 2025
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, ^Wayne
Fast response to call out
Excellent engineer
Diagnostic skills very good
Found underlying fault that could have been catastrophic awaiting quote for new boiler either today or tomorrow, hopefully good quote as vulnerable persons live in household
Date of experience: January 02, 2025
Reply from British Gas
Hi Tom, thanks for taking the time to share your recent experience with us today. It’s always good to see when things have gone well, and if you're happy, we're happy! If anything else ever comes up, don’t hesitate to get in touch over Facebook, X, or Instagram with your details. Thanks, Lucy
Nisar the British Gas engineer was fully focused on fixing the boiler fault, he explained each stage and got my boiler working again.
Excellent service and friendly.
Date of experience: January 02, 2025
Reply from British Gas
That's lovely to hear Mike FOWLER!
Thank you for taking time out of your day to share your amazing feedback with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Wayne
This cowboy organisation keep sending a refund cheque to my dead Uncle's address despite providing everything to their 'bereavement' team. Customer unhelpful team lie through their back teeth and are incompetent beyond belief. Still waiting for cheque from November. Wake up British Gas and pull your finger out!
UPDATE - the reply from British Gas below highlights their incompetence, the cheque is going to the wrong address, the name is not the primary issue. Live chat is utterly pointless as your advisors pass the buck, lie or talk a complete load of twaddle. I don't have a Facebook or Twitter account, so what is the email address of your CEO or someone in your senior management team? What about a direct telephone number whereby two people can engage in a sensible conversation like we used to do?
Date of experience: January 02, 2025
Reply from British Gas
Hello Paul, thanks for taking the time to leave a review. I’m sorry to hear that there's a reoccurring issue with the cheque being sent in the wrong name, and I can certainly understand your frustration at this happening during what will already be an upsetting an sensitive time.
If you wish to discuss this further, then the best way to get in touch is to send us a private message at @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Please quote TrustPilotResolve & we can then update you there directly over message. Alternatively you can use Live Chat on our website, or call us on 0330 808 3880, Mon-Fri, 8am-6pm, & Sat 9am-2pm. Thanks, Lucy
It was easy via the website to book a repair. The engineer contacted me early with an eta and arrived on time. Smartly turned out and groomed he showed his professionalism by quickly diagnosing the problem and repairing. He has good communication skills and clearly explained what he had done and gave me a thorough safety briefing. Excellent service, thank you.
Date of experience: January 02, 2025
Reply from British Gas
Such an informative review of the engineer
so nice to read that we have an excellent service
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Failed me for months on several accounts.
Caused me so much stress and ill health.
Not taking my complaints.
Rude call handlers who put the phone down on you when you ask to put a complaint in or speak to a manager.
Quoted me a price and putting me on a different tariff although.
Quoted a direct debit date and not obiding to it.
Total liars.
Don't trust British gas.
Everything the quoted me was a lie and put me on the most expensive money taking tariff ever!
They are legailized crooks.
Hours of my time wasted on the phone and they never tell you the truth.
Failed on so many accounts!
Now wonder you don't have a complaints email department.
Would I recommend British Gas. Hell No!
Date of experience: December 31, 2024
Reply from British Gas
Hello Rose, thanks for taking the time to leave a review. I’m sorry to hear that you've had a poor experience here and I can appreciate your frustration with the ongoing issues you've been having with your account with us.
If you have an open complaint then please be reassured we'll be in touch. In the meantime, if you wish to discuss this further, then the best way to get in touch is to send us a private message at @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Please quote TrustPilotResolve & we can then update you there directly over message. Alternatively you can use Live Chat on our website, or call us on 0330 808 3880, Mon-Fri, 8am-6pm, & Sat 9am-2pm. Thanks, Lucy
Engineer on time, good communication, checked everything.
Date of experience: January 02, 2025
Reply from British Gas
Thanks for the review of the service so nice to see that everything was checked
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
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