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Lost power and heating on Xmas day.
There was a delay in getting an appointment time but the electrician came 3 days later. On his first visit he got some sockets fixed and fitted a temporary solution to provide heating and hot water. On his second visit he quickly traced the electrical fault and fixed it so the electrical system and heating and hot water were operating properly. The engineer was extremely competent and thorough and did a great job.
It was easy via the website to book a repair. The engineer contacted me early with an eta and arrived on time. Smartly turned out and groomed he showed his professionalism by quickly diagnosing the problem and repairing. He has good communication skills and clearly explained what he had done and gave me a thorough safety briefing. Excellent service, thank you.
Brit Gas engineer came to fix our not working radiator.
It didn't take him very long to fix problem.
He clearly explained what was wrong and how he fix it.
Was very polite and friendly making it a very nice repair experience.
Would highly recommend British Gas services very much.
My heating went off on new year's eve and I didn't think there was the slightest chance of getting an engineer out that day under my maintenance plan. To my surprise an engineer was in attendance by mid afternoon. He sorted the problem out in no time ,and proceeded to establish what had caused the problem in the first place. This was also sorted. I am 85 next and can't thank British Gas enough for their brilliant service. Thank you British Gas.
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
The Causeway, TW18 3BF, Staines-upon-Thames, United Kingdom
Wouldn’t use anyone else, always reliable in every way
Date of experience: January 02, 2025
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, ^Wayne
Fast response to call out
Excellent engineer
Diagnostic skills very good
Found underlying fault that could have been catastrophic awaiting quote for new boiler either today or tomorrow, hopefully good quote as vulnerable persons live in household
Date of experience: January 02, 2025
Reply from British Gas
Hi Tom, thanks for taking the time to share your recent experience with us today. It’s always good to see when things have gone well, and if you're happy, we're happy! If anything else ever comes up, don’t hesitate to get in touch over Facebook, X, or Instagram with your details. Thanks, Lucy
Nisar the British Gas engineer was fully focused on fixing the boiler fault, he explained each stage and got my boiler working again.
Excellent service and friendly.
Date of experience: January 02, 2025
Reply from British Gas
That's lovely to hear Mike FOWLER!
Thank you for taking time out of your day to share your amazing feedback with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Wayne
This cowboy organisation keep sending a refund cheque to my dead Uncle's address despite providing everything to their 'bereavement' team. Customer unhelpful team lie through their back teeth and are incompetent beyond belief. Still waiting for cheque from November. Wake up British Gas and pull your finger out!
UPDATE - the reply from British Gas below highlights their incompetence, the cheque is going to the wrong address, the name is not the primary issue. Live chat is utterly pointless as your advisors pass the buck, lie or talk a complete load of twaddle. I don't have a Facebook or Twitter account, so what is the email address of your CEO or someone in your senior management team? What about a direct telephone number whereby two people can engage in a sensible conversation like we used to do?
Date of experience: January 02, 2025
Reply from British Gas
Hello Paul, thanks for taking the time to leave a review. I’m sorry to hear that there's a reoccurring issue with the cheque being sent in the wrong name, and I can certainly understand your frustration at this happening during what will already be an upsetting an sensitive time.
If you wish to discuss this further, then the best way to get in touch is to send us a private message at @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Please quote TrustPilotResolve & we can then update you there directly over message. Alternatively you can use Live Chat on our website, or call us on 0330 808 3880, Mon-Fri, 8am-6pm, & Sat 9am-2pm. Thanks, Lucy
It was easy via the website to book a repair. The engineer contacted me early with an eta and arrived on time. Smartly turned out and groomed he showed his professionalism by quickly diagnosing the problem and repairing. He has good communication skills and clearly explained what he had done and gave me a thorough safety briefing. Excellent service, thank you.
Date of experience: January 02, 2025
Reply from British Gas
Such an informative review of the engineer
so nice to read that we have an excellent service
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Failed me for months on several accounts.
Caused me so much stress and ill health.
Not taking my complaints.
Rude call handlers who put the phone down on you when you ask to put a complaint in or speak to a manager.
Quoted me a price and putting me on a different tariff although.
Quoted a direct debit date and not obiding to it.
Total liars.
Don't trust British gas.
Everything the quoted me was a lie and put me on the most expensive money taking tariff ever!
They are legailized crooks.
Hours of my time wasted on the phone and they never tell you the truth.
Failed on so many accounts!
Now wonder you don't have a complaints email department.
Would I recommend British Gas. Hell No!
Date of experience: December 31, 2024
Reply from British Gas
Hello Rose, thanks for taking the time to leave a review. I’m sorry to hear that you've had a poor experience here and I can appreciate your frustration with the ongoing issues you've been having with your account with us.
If you have an open complaint then please be reassured we'll be in touch. In the meantime, if you wish to discuss this further, then the best way to get in touch is to send us a private message at @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Please quote TrustPilotResolve & we can then update you there directly over message. Alternatively you can use Live Chat on our website, or call us on 0330 808 3880, Mon-Fri, 8am-6pm, & Sat 9am-2pm. Thanks, Lucy
Engineer on time, good communication, checked everything.
Date of experience: January 02, 2025
Reply from British Gas
Thanks for the review of the service so nice to see that everything was checked
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Reply from British Gas
Hi William Mcknight, I'm really disappointed to read your review today, as we do have lines open for emergencies
If you need any further assistance please send a DM to @britishgashelp on Twitter or a private message on Facebook using this link https://m.me/britishgas, along with #Trustpilot and we’ll respond asap. Many thanks, ^Wayne
Came very quickly , arrived on time , completed the job
Date of experience: December 30, 2024
Reply from British Gas
Thanks for the review of the service
also nice to read how they came quickly and on time
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Salesperson was friendly, thorough and efficient, he listened to my needs and built the quote around them. He checked which boiler would suit me best and how the team might access the install. He checked that all the things needed for a smooth install were compliant. He also explained the finance options. A very good experience overall.
Date of experience: January 02, 2025
Reply from British Gas
Thank you Mark for the five star review
so nice to hear it was a smooth install
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Several sockets had failed and I didn’t know why. BGas organised engineer for next day..he called when he was an hour away. Michael was brilliant, found and fixed fault quickly and was knowledgable professional and friendly. Great service!
Date of experience: January 02, 2025
Reply from British Gas
Hi, 5 stars is what we like to see!
I’m so pleased that we’ve met your expectations & more. Thanks so much for letting us know.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Date of experience: January 02, 2025
Reply from British Gas
Sounds like a job well done!
Thank you for leaving us a great review today :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
I was able to book an engineer at a time to suit me. He arrived on time and fixed the faults quickly and efficiently. Superb service!!
Date of experience: January 02, 2025
Reply from British Gas
Hi Nancy Rignall, thank you for taking the time to leave a lovely review, it's great to read.
I've passed your wonderful feedback onto the team.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thanks, ^Wayne
Excellent customer care, super engineers who are very knowledgeable and efficient.
Date of experience: January 02, 2025
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Tansaim
Date of experience: December 30, 2024
Reply from British Gas
I’m so disappointed to read this.
If there’s anything we can do to turn this experience around for you, please do let us know over Facebook or Twitter.
Pop us a DM with #Trustpilot and we’ll do our best to help. Many thanks, Peter
Having booked a date for my annual boiler service 2 months in advance I made sure to keep the date available for BG.
A couple of days before I then got a call saying the date would have to be moved due to the annual surge in calls for help.
4 things occur to me,
1. How come my booking was taken in the first place.
2. Why is BG's staffing levels any responsibility of mine.
3. Basically although I pay a monthly sum of £50+ each month, this in actual fact does not guarantee any preferential consideration and for my £600 this year I have had nothing from BG.....
4. DO I NOW GET A REFUND??
Date of experience: December 31, 2024
Reply from British Gas
Hello Sue, thanks for taking the time to leave a review. I’m sorry to hear of the poor experience you had here regarding your annual boiler service.
If you wish to discuss this further, then the best way to get in touch is to send us a private message at @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Please quote TrustPilotResolve & we can then update you there directly over message. Thanks, Lucy
The chap was very informative & very efficient.
Date of experience: January 02, 2025
Reply from British Gas
That's lovely to hear Dawn!
Thank you for taking time out of your day to share your amazing feedback with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Very friendly service and good advice and explanation of what was going on. Friendly conversation throughout and safety checks carried out and ensured we had all safety appliances we required
Date of experience: January 02, 2025
Reply from British Gas
Hi MARGARET MILLER, I’m really pleased that we’ve met your expectations & more.
Thanks so much for letting us know & of course for the 5 stars.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks ^Wayne
The engineer was very friendly and helpful with a radiator query and talked me through everything that he he had done.
Date of experience: January 02, 2025
Reply from British Gas
This is a wonderful review, Linda.
Thank you so much for sharing this experience with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thanks, Tansaim
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, ^Wayne
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