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Lost power and heating on Xmas day.
There was a delay in getting an appointment time but the electrician came 3 days later. On his first visit he got some sockets fixed and fitted a temporary solution to provide heating and hot water. On his second visit he quickly traced the electrical fault and fixed it so the electrical system and heating and hot water were operating properly. The engineer was extremely competent and thorough and did a great job.
It was easy via the website to book a repair. The engineer contacted me early with an eta and arrived on time. Smartly turned out and groomed he showed his professionalism by quickly diagnosing the problem and repairing. He has good communication skills and clearly explained what he had done and gave me a thorough safety briefing. Excellent service, thank you.
Brit Gas engineer came to fix our not working radiator.
It didn't take him very long to fix problem.
He clearly explained what was wrong and how he fix it.
Was very polite and friendly making it a very nice repair experience.
Would highly recommend British Gas services very much.
My heating went off on new year's eve and I didn't think there was the slightest chance of getting an engineer out that day under my maintenance plan. To my surprise an engineer was in attendance by mid afternoon. He sorted the problem out in no time ,and proceeded to establish what had caused the problem in the first place. This was also sorted. I am 85 next and can't thank British Gas enough for their brilliant service. Thank you British Gas.
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
The Causeway, TW18 3BF, Staines-upon-Thames, United Kingdom
Fast response and the problem sorted quickly by British Gas - engineer was nice and friendly and knowledgeable and got the system working quickly
Date of experience: January 02, 2025
Reply from British Gas
This is a great review!
Many thanks for sharing it with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Your Engineer was very thorough and explained exactly what he was doing and why and left me with a feeling that everything would be ok
Date of experience: December 27, 2024
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Oli
The engineer, Josh, contacted me and arrived on time. He carried out the work quickly and efficiently. He explained everything to me,was professional, courteous and helpful.
Thank you for such excellent service.
Date of experience: January 02, 2025
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Oli
Just timely response with excellent response from engineer and Brithish Gas. Thank you.
Date of experience: January 02, 2025
Reply from British Gas
This is a great review!
Many thanks for sharing it with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Wayne
My heating went off on new year's eve and I didn't think there was the slightest chance of getting an engineer out that day under my maintenance plan. To my surprise an engineer was in attendance by mid afternoon. He sorted the problem out in no time ,and proceeded to establish what had caused the problem in the first place. This was also sorted. I am 85 next and can't thank British Gas enough for their brilliant service. Thank you British Gas.
Date of experience: December 31, 2024
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Oli
The engineer was very prompt and soon got the equipment up and running again.
Date of experience: January 02, 2025
Reply from British Gas
Sounds like a job well done!
Thank you for leaving us a great review today :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Wayne
Contacted BG on evening of 29/12/24 after I returned home from visiting family for christmas and heating was not working. Engineer came Monday 30th, checked boiler and ordered part required. He arranged to return on 2/1/25 to complete the job (1st January being a bank holiday). Came 8.30am and got boiler working. Very professional, no mess and checked everything.
Date of experience: January 02, 2025
Reply from British Gas
Hi Jean Spencer, it’s so great to see such an amazing review!
They’re always a pleasure to read & it really is appreciated - Thank you!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Wayne
Reply from British Gas
Thanks for the review so nice to read how satisfied you were
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
In April 24, the boiler in Dudley Street, Lu7 8SE was mended and the job was done well. I presume that boiler is up for servicing this spring. As for the boiler in my first home, All Saints Lane, CT1 2AU, I had several random phone calls, but the signal on my phone where I live is very weak, so I was unable to respond. I managed to answer whilst driving on hands free, but was curtly told that the company did not undertake calls with people driving. Whilst this is a good thing, nobody ever called again.
Similarly, no one considered arranging a visit via email. Neither do those contacting me ever state the address of the boiler being discussed, so I don't even know which address this review request is about!
Date of experience: January 02, 2025
Reply from British Gas
I’m so disappointed to read this, Simon Lockwood.
If there’s anything we can do to turn this experience around for you, please do let us know over Facebook or Twitter.
Pop us a DM with #Trustpilot and we’ll do our best to help. Many thanks, ^Wayne
Very knowledgeable
Date of experience: January 02, 2025
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Oli
Reply from British Gas
Hi Ray, 5 stars is what we like to see!
I’m so pleased that we’ve met your expectations & more. Thanks so much for letting us know.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Our advisor Atila who visited this morning was fantastic! Helped us choose a boiler that suited our household with all the mod cons and future proofed, Super professional and helpful.
Date of experience: January 02, 2025
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Oli
Dont bother paying for BG Homecareb I rang them this a.m as an emergency. My boiler has stopped working. I have no heating or hot water. Theyve given me the 7th January to come out & fix. l need to pay an excess of £60. Ive made £400 in payments & not even the annual service has been done yet that was due in December. I'd recommend saving your cash find someone local to you not these big rip off companies with their flashy ads on tv.
Date of experience: January 02, 2025
Reply from British Gas
I’m so disappointed to read this, Max.
If there’s anything we can do to turn this experience around for you, please do let us know over Facebook or Twitter.
Pop us a DM with #Trustpilot and we’ll do our best to help. Many thanks, Tansaim
Engineer was excellent turned up on time and was very polite and explained everything
Date of experience: January 02, 2025
Reply from British Gas
Thanks for the five star review of the engineer
so nice that they turned up on time
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Smart meters still not working correctly. Even after news ones fitted.
Date of experience: December 30, 2024
Reply from British Gas
Thank you for taking the time to leave a review, I'm sorry to hear that your meters still aren't working.
I'll be happy to look into what's happening for you, please send us a private message on Facebook, X, or Instagram including #TrustPilot. Don't worry if you're not on Social Media, as you can also use the webchat option via the website or app, Helen
Always received good service with British Gas engineers. They always phone let you know what time of arrival They provide excellent service
Date of experience: January 02, 2025
Reply from British Gas
Hi Ingrid, it’s so great to see such an amazing review!
They’re always a pleasure to read & it really is appreciated - Thank you!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Tansaim
Lost power and heating on Xmas day.
There was a delay in getting an appointment time but the electrician came 3 days later. On his first visit he got some sockets fixed and fitted a temporary solution to provide heating and hot water. On his second visit he quickly traced the electrical fault and fixed it so the electrical system and heating and hot water were operating properly. The engineer was extremely competent and thorough and did a great job.
Date of experience: January 02, 2025
Reply from British Gas
Thank you Kevin for the really nice and informative review.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Was great helpful worked so hard and got our boiler back up and running even though it was challenging
Date of experience: January 02, 2025
Reply from British Gas
What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Oli
Date of experience: January 02, 2025
Reply from British Gas
Thank you Eric for the review of the service
so nice to read how efficient this was
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
Engineer arrived within 3 hours of my call this morning, identified the problem quickly and fixed the issue within minutes so heating and hot water now operating.
Date of experience: January 02, 2025
Reply from British Gas
Thank you for the amazing review
3 hours from the call the boiler now working
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Peter
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