Everything was perfect
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I received an Apple Macbook Pro Retina 13" early 2015. I expect that with a B battery category for this specific product, I would expect the battery life to atleast last a few hours to last. Well, turns out the battery was literally DRAINED fully after 20 minutes without even having anything open! Which there is clearly a problem with the battery/is defective. I've tried to contact them and no response so far. Very upsetting experience especially being a student on a budget and with the need of a laptop NOW.
Let kontakt og god service fra forespørgsel til levering.
Tak for fin behandling.
I wanted to buy an iMac Pro Brugtecomputere.Dk had on their website.
First I asked if they could send it to their store in Hellerup so that I could see it - the price was north of 20.000dkk…. They declined and asked me to go to their warehouse in Ballerup but that I had to call in advance.
I called up to make an appointment and they asked is they could connect the computer - they confirmed.
When I arrived one of the employees had used it as part of his setup. They pointed at it and said that it worked, but that the keyboard was broken and they would buy a new one to be delivered with the machine. The guy using it did not move so I could sit in front of it.
On the website it had 2 prices 24.995,- and 22.995,- which was the discounted price.
When I wanted to pay they said the price was 24.995,- and I referred to their website and the discounted 22.995,- and they told me that it was not correct and if I wanted that price I could get it with the defect keyboard and mouse.
Based on this I left without a computer - I can only advice against buying anything from them.
Company details
Information provided by various external sources
Vi har Danmarks største udvalg i brugt IT-udstyr og samtidig har vi de bedste priser. Derfor tilbyder vi prisgaranti på alle vores brugte produkter. Vi har alt fra høj-kvalitets kontor maskiner til moderne Gaming computere. Samtidig tilbyder vi hurtig levering og 14 dages returret. Kig forbi vores forretning på Bernstorffsvej 82 og prøv din kommende PC eller køb den via vores webshop.
Contact info
Bernstorffsvej 82, 2900, Hellerup, Denmark
- 70605991
- butik@brugtecomputere.dk
- www.brugtecomputere.dk
Invited
Everything was perfect
Date of experience: August 30, 2024
Verified
God Service
Date of experience: December 09, 2023
Verified
Super service
Date of experience: September 07, 2023
Verified
The nice salesman was not at all pushy…
The nice salesman was not at all pushy but very competent
Date of experience: July 12, 2023
Verified
Excellent servicr
Date of experience: June 27, 2023
Verified
Fedt concept!
Date of experience: May 10, 2023
Verified
Got a great deal andvwry Nice service
Date of experience: November 20, 2022
Verified
Excellent product and customer service
Date of experience: October 08, 2022
Verified
Let kontakt og god service fra…
Let kontakt og god service fra forespørgsel til levering.
Tak for fin behandling.
Date of experience: September 12, 2022
MTUUYUFYF
I received an Apple Macbook Pro Retina 13" early 2015. I expect that with a B battery category for this specific product, I would expect the battery life to atleast last a few hours to last. Well, turns out the battery was literally DRAINED fully after 20 minutes without even having anything open! Which there is clearly a problem with the battery/is defective. I've tried to contact them and no response so far. Very upsetting experience especially being a student on a budget and with the need of a laptop NOW.
Date of experience: September 16, 2022
Reply from Brugtecomputere.dk
Dear Maria
Thank you for your feedback.
It is the first time I hear about this case and it's a surprise for me. Your experience is very important to us. I’ll look into it and contact you directly.
It is not normal for discrepancies to this degree between Grading and performance.
We are very interested in delivering working equipment that holds up to the description.
Best regards
Lasse
Verified
The customer service is great
Date of experience: September 01, 2022
Poor customer service misleading pricing
I wanted to buy an iMac Pro Brugtecomputere.Dk had on their website.
First I asked if they could send it to their store in Hellerup so that I could see it - the price was north of 20.000dkk…. They declined and asked me to go to their warehouse in Ballerup but that I had to call in advance.
I called up to make an appointment and they asked is they could connect the computer - they confirmed.
When I arrived one of the employees had used it as part of his setup. They pointed at it and said that it worked, but that the keyboard was broken and they would buy a new one to be delivered with the machine. The guy using it did not move so I could sit in front of it.
On the website it had 2 prices 24.995,- and 22.995,- which was the discounted price.
When I wanted to pay they said the price was 24.995,- and I referred to their website and the discounted 22.995,- and they told me that it was not correct and if I wanted that price I could get it with the defect keyboard and mouse.
Based on this I left without a computer - I can only advice against buying anything from them.
Date of experience: August 10, 2022
Reply from Brugtecomputere.dk
Hi Janus.
Thanks for your review. The Mac Pro 27" you have been looking at costs 24,995
It has previously been on offer for 22995 where the product had a scratch on the keyboard or mouse. But there has been no question of defects as you describe it. The price of the 22995 was no longer active and therefore it was also not possible to buy it online for 22995. We also gave you the option to buy it for 22995 but with the keyboard that came with it which worked perfectly but had a small dent in the edge. Or you could have bought it for 24995 with a new keyboard and mouse.
You rejected both options, and unfortunately it was not possible for us to sell it with a new keyboard and mouse at the offer price of 22995. Hope you find another product that matches your needs.
Verified
Excellent service provided by Mr.Lasse
Excellent service provided by Mr.Lasse.
His communication, understanding
and effectiveness was outstanding.
Thank you.
Date of experience: April 25, 2022
Verified
super service
Date of experience: March 21, 2022
Verified
Verified
Excellent after sales service
Had a small enquiry after the sales which was promptly dealt with - great service !
Date of experience: March 22, 2021
Verified
I have bought a levono thinkpad
I have bought a levono thinkpad. Its wifi hardver card doesn't work. I went to the shop and they gave me a USB wifi card to use until they are going to be able to solve the problem of the laptop.
It is a negative thing that the laptop arrived with an issue and that I could not get a well functioning laptop instead when I turned to the service with that issue.
Positive thing is that anyway they are going to solve the problem with time.
Date of experience: January 23, 2021
Had problems starting my computer
Had problems starting my computer. A young man with short hair helped me through it.
Thanks
Date of experience: May 27, 2020
Verified
Fantastisk service minded personale
Date of experience: July 30, 2019
Verified
Awesome product
Awesome product. Excellent customer service. Full marks.
Date of experience: July 02, 2019
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