Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Cass at Hermiston Gate branch was an absolute pleasure to meet and made the process of selecting, purchasing and arranging fitting of our vinyl for our bathroom a breeze! Really efficient and friendly service. The showroom had a great selection across flooring types and will go back for future needs.
Was in shop a long time.had sales man Carl.trying all types of grey carpet. And underlay he was so patient with me as I couldn't make up my mind hopefully when I need anything else I'll ask for carl
I have put off buying a carpet for years because I couldn't face the hard sell. Finally faced it and Cass at Edinburghs Hermiston Gate store made the whole experience a pleasure. Friendly, knowledgeable and so easy to deal with. Give this lady a raise!
Stewart was very helpful and directed us to the type of carpet that would suit our need. He also helped us decide on a colour and let us take a sample to check it matched other home items.
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
We’ll refund the difference, within 28 days
Purfleet Bypass, RM19 1TT, Essex, United Kingdom
Was in shop a long time.had sales man Carl.trying all types of grey carpet. And underlay he was so patient with me as I couldn't make up my mind hopefully when I need anything else I'll ask for carl
Date of experience: January 10, 2025
Carl was very helpful and we got exactly what we needed
Date of experience: January 12, 2025
Really friendly and made the experience very easy
Date of experience: January 11, 2025
Cass at Hermiston Gate branch was an absolute pleasure to meet and made the process of selecting, purchasing and arranging fitting of our vinyl for our bathroom a breeze! Really efficient and friendly service. The showroom had a great selection across flooring types and will go back for future needs.
Date of experience: January 11, 2025
Cass very helpful and gave lots of information anf ideas and very efficent.
Date of experience: January 11, 2025
Professional, friendly and flexible. Worked well for me
Date of experience: January 11, 2025
I have put off buying a carpet for years because I couldn't face the hard sell. Finally faced it and Cass at Edinburghs Hermiston Gate store made the whole experience a pleasure. Friendly, knowledgeable and so easy to deal with. Give this lady a raise!
Date of experience: January 08, 2025
Stewart was very helpful and directed us to the type of carpet that would suit our need. He also helped us decide on a colour and let us take a sample to check it matched other home items.
Date of experience: January 04, 2025
Excelpent service from Mick. He made buying a carpet stressfree and efficient. Excellent customer service
Date of experience: January 03, 2025
Stewart was really helpful I would really recommend this store
Date of experience: January 01, 2025
I've been in here twice. Once to purchase carpet in 2022 and another to purchase bathroom vinyl in July 2024. Can't remember the exact date. Both times, the service was friendly but the second time someone was supposed to turn up st my home to do a measure and quote and never showed up!! I stayed in just for it and no one came. Got no follow up phone call either so went some where else
Date of experience: July 13, 2024
Poor communication from the staff. They rescheduled the fittings several times. Then the day before the fitting they still could not confirm if the item was in stock and whether fitting will go ahead. Requested them to call back to confirm and no one called each time. Even the day of the fitting I called and they said someone else will call me to confirm. Again, no one called on the day. Then they also went to the wrong property due to admin error despite it being a repair job and they've been to my property before. Manager didn't care that no one was communicating with me and the reasoning was because he was not around.
Date of experience: June 21, 2024
Visited the Carpetright Store in North Shields and ordered some vinyl for a bathroom, was served very professionally by Paul who was most helpful.
The fitter called Tosh did a first class job in a tricky space would recommend.
Date of experience: December 09, 2024
Totally seamless from start to finish, no pressure from the sales staff, great contact from start to finish. Kept informed through the whole process. Fitter very customer focused, really pleased throughout
Date of experience: December 05, 2024
ATTENTION REGIONAL MANAGERS SHAREHOLDERS AND PUBLIC
WORD OF ADVICE AVOID AVOID CARPET RIGHT NOW TAPI
SHOCKED TO SEE AFTER RESEARCHING THAT THERE MANAGER IN A STORE IS ON TRIAL FOR FRAUD IN CROWN COURT ALL MAKES SENSE NOW THIS IS WHY THEY FIND THESE SORTS OF JOBS BECAUSE THEY ARE TRAINED CON ARTISTS WHERE THEY CAN CARRY OUT THERE SCAMS
DISHONEST 0 CUSTOMER SERVICE MOUTH ON THESE GUYS LIKE A RUNNING V8 ENGINE
AVOID AVOID AVOID TAPI CARPET RIGHT
TEDDINGTON CARPET RIGHT IN GENRAL ARE CLOSING DOWING EVEYWHERE AND THE COMPANY THAT HAS TAKEN OVER IS TERRIBLE THEY HAVE GONE BUST FOR A REASON
HIND NOW WORKING IN EPSOM MILAD FROM TEDDINGTON AND SHARZARD FROM TEDDINGTON ABSOULTLEY NUMBER ONE SCAMMERS DISGUSTING SERVICE THESE MANAGERS AGREE THE QUOTE SAYING YES YOU HAVE PURCHESED YOUR ITEMS
TIME OF FITTING COMES AND THEY SAY THIS AND THAT IS MISSING IF YOU WANT TO BE LET DOWN AFTER SPENDING THOUSANDS OF POUNDS OF YOUR HARD EARNT MONEY BE MY GUEST THIS IS A NO GO COMPANY AND I HAVE TOLD EVERYONE OF THERE DEVILISH SKILLS THESE ARE THE PEOPLE THAT SHOULD NOT BE ALLOWED TO WORK MISLEADING CUSTOMERS LIKE THIS I WOULD URGE YOU TO AVOID THIS HORRENDOUS COMPANY CARPET RIGHT AND THERE CLEVER SCAMMER TAPI
AVOID AVOID
I DO NOT WANT A REPLY I WILL NOT BE USING YOU AGAIN AND WILL URGE FAMILY AND FREINDS TO STAY AWAY FROM YOU I HOPE YOU CLOSE DOWN AND YOUR SCAMMING STAFF LEFT WITHOUT A JOB BUT THEY WILL ONLY GO ON TO SCAM OTHERS I GUESS
this is a disgusting
Company the lady I spoke to from tapi she knows who she is was absolutely useless Carpetright is now under tapi be aware not to buy from carpetright they have gone bust for a reason carpetright teddington is full of cheating staff and corrupt managers you do not want to go and loose your money there they are now under tapi but don’t be fooled they are as bad as each other I have been scammed in purchasing carpets can you believe that these people scam you infront of your face then request money after saying we did not charge you for something please do not Use these people save your money and spend it somewhere else where you will have satisfaction from spending your money tapi and carpet right are a scam cheating curupt company and also target old vulnerable people with their lies only to charge them extra money afterwards
AVOID AVOID I do not want a reply I will never be using you again
Date of experience: November 20, 2024
In order for me to go back I would have to see the termination of all staff involved and a full refund as this was a harrowing experience
Date of experience: November 20, 2024
I had a great experience with Carpetright Limited at their Orpington store. The staff, including Gina, Imran, and Dan, were incredibly friendly and helpful, making the process of choosing new flooring and carpets straightforward and enjoyable. The in-home consultation was professional, and the rep provided a fitting quote without any pressure. While the four-week wait for fitting was a bit longer than expected, the customer service throughout was excellent, and I'm excited to see the final results. Overall, a very satisfied customer!
Date of experience: October 26, 2024
Fantastic service from Austin in the New Malden store. He was very patient and understanding of my parents needs. Due to this, we have returned again to purchase another carpet.
Date of experience: December 02, 2024
I recently visited Carpetright Limited's Sudbury branch and had a great experience. The staff were helpful, knowledgeable, and really took the time to understand my budget, ensuring I got a durable, high-quality carpet. Eddie and Jordan stood out for their polite and professional assistance, making the process smooth and enjoyable. I appreciated their flexibility with my last-minute changes and how they resolved a technical issue with ease. Overall, the service was efficient and tailored to my needs. I would recommend this store for its excellent customer service and personal touch.
Date of experience: October 24, 2024
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
