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I really liked the product, although the timing took longer than anticipated and I had to re purchase a gift for my wife because it arrived 2 days after Christmas at 3:30 am on a rainy night, it did arrive @ 4 weeks after I purchased it. It is beautiful and what I hoped for, but I often wondered if I was really going to get the picture or not. Lol.
Received the item 29 days after order.
In the frame, correct dates and names.
Exactly as ordered, delivered to Canada
Thank you, I am pleased with final product.
Like everyone else said in their review is that they ship from China so you're not going to get your order for 2 months at the earliest. Stay away!
Rate this 0 starts if I could. Placed an order over a month ago and still no package. Customer service is horrible. DO NOT BUY FROM HERE!
Like everyone else said in their review is that they ship from China so you're not going to get your order for 2 months at the earliest. Stay away!
Date of experience: December 10, 2024
Rate this 0 starts if I could. Placed an order over a month ago and still no package. Customer service is horrible. DO NOT BUY FROM HERE!
Date of experience: December 05, 2024
Received the item 29 days after order.
In the frame, correct dates and names.
Exactly as ordered, delivered to Canada
Thank you, I am pleased with final product.
Date of experience: December 27, 2024
I really liked the product, although the timing took longer than anticipated and I had to re purchase a gift for my wife because it arrived 2 days after Christmas at 3:30 am on a rainy night, it did arrive @ 4 weeks after I purchased it. It is beautiful and what I hoped for, but I often wondered if I was really going to get the picture or not. Lol.
Date of experience: December 27, 2024
Ordered on their website on 12/8, expecting it to be received in 10 days at the most. They say 3-4 days for creating the product and 7 to 10 days for shipping.
Today is the 12/26/24, still have not received this product. Missed surprise for my better half on a special day.
Did not know that they ship from China.
They don't care about timely deliver, will not buy from them again.
Bad customer support.
Lesson learned, do not just randomly buy from any site.
Date of experience: December 26, 2024
This company on face book doesn't tell u they ship from China I am waiting told me it would be here for Christmas already very late as per their own information on delivery time tracking says it sitting in China for three weeks now.
Date of experience: November 30, 2024
Ordered for a Christmas present but not received took me a long time to get to Tracker to see it says delivered which it hadn’t paid on card so hopefully I’ll get it back don’t bother.
Date of experience: December 10, 2024
Terrible company and product. I placed an order totaling five grandsons a month ago, and the company messed up by leaving out the youngest grandson’s name. They asked me to place a new order and provided a discount code. This is unacceptable.
Date of experience: November 23, 2024
Worst ever. Should be banned from Facebook/Instagram. Order not yet received. Customer service is a ghost.
Date of experience: December 01, 2024
I'm very disappointed with this experience. I ordered thanksgiving day and it's a Christmas gift . Christmas is in 5 days now. This company is out of China China CHINA......makes it look like a local company. Do not order from them their support team sucks monkey balls. No help at all. Very disappointed with the experience. Buy local
Date of experience: December 20, 2024
This company is a scam. I bought my canvas before Thanksgiving and I haven’t received my package. The tracking is fake.
Date of experience: December 16, 2024
Every time I keep trying to Put my debit card information in it always says my payment is declined when I have the money to pay for it. Please accept my order and let me pay!
Date of experience: December 11, 2024
Did not receive order said It was delivered but was not received no help from email so went to bank to claim money back
Date of experience: December 05, 2024
Horrendous would be a compliment. Nothing but lies on why the product has not been received. Definitely a scam company. Run don’t walk !
Date of experience: October 30, 2024
They gave me the wrong date and refused to fix the error. Very disappointed in their unwillingness to correct the mistake.
Date of experience: November 18, 2024
Customer service is terrible. Product is subpar.
Date of experience: November 17, 2024
Received my order 2 1/2 weeks after ordering… it came rolled up not on an actual canvas…
Date of experience: October 28, 2024
Easy to order, tracking ability is somewhat lacking. 10/10 quality of the canvas and frame. Will be ordering from them again for future presents.
Date of experience: September 19, 2024
I thought this was a scam from reading the other comments I ordered on sept 29 and received oct 23 , the tracking is horrible as if it was never sent off but I got today and my wife loved it
Date of experience: October 22, 2024
Been waiting for weeks and still nothing. Tracking number doesn’t tell you anything. Purchased on the 19th September. No response to emails. Requests for refund ignored.
Had to open a PayPal dispute.
Very poor service to say the least.
Buy elsewhere. Cstmcanvas are a waste of time and not to be trusted!
Date of experience: September 19, 2024
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