Dutch Expat Shop Reviews 207

Why did you decide to send my order ( as a gift) when 6 items were missing? And it took you 6 days to "complete" my order.

Date of experience: December 19, 2024

This was my first experience with the dutch expat and I couldn't be happier! My goodies shipped and arrived faster than I expected:) Everything was in perfect condition, and packaged with care. Very pleased!

Date of experience: December 08, 2024

It is risky to order cheese pieces from this shop. Ordered Milner Young matured 30+ cheese block
SKU: 1079-0001. Written-shipping weight 600 g.
Actually shipped 440 g. Never again.

Date of experience: November 22, 2024

I’ve ordered a couple of times from this site and I can’t fault it. It’s great to be able to order there and it’s affordable. Shipping is 5-6 days to the UK and you’ll get many updates inbetween. I’m really glad I found Dutch Expat to get my Dutch goodies from!

Date of experience: November 20, 2024

I've ordered a number of times now and it's been an excellent experience every time!
Easy to order and usually received within 5-6 days (UK-Scotland) in very good order and super well wrapped and protected.

Date of experience: November 15, 2024

Gill Bilski, how did you get hold of them?
They just don't come back to me, like they have gone bust.

I have had a delivery from them on Wednesday the 6th and it contained only half of it.
I have been trying to contact them with numerous emails and the contact form doesn't work I only get, 'invalid form key refresh page'. Also no telephone number on their website.

Date of experience: November 06, 2024

My wife and I took a honeymoon to Europe in fall 2023 & in Spain I fell in love with the soft drink Schweppes Limone.

But upon returning to the U.S & looking for it, I was disappointed to learn it wasn't sold here.

Around the 1 year anniversary of our trip I decided to search online for a way to get the drink sent to me from Europe. After many dead-ends, I found Dutch Expat Shop.

While the shipping cost was extremely high for someone to order a small quantity, it did become much more reasonable by ordering a higher volume.

I placed an order for a total of 48 cans of Schweppes Lemon (the name is slightly different in The Netherlands it seems) & the total was less than $5/can which I felt was totally fair.

The order was placed on October 17th 2024 & amazingly it was in my hands by October 29th 2024.

I am extremely happy with Dutch Expat Shop and will be a customer again in the future.

Date of experience: October 17, 2024

Order sent and received quickly. Queries before order were answered quickly and clearly. I have been using this company for many years and they keep their standards up and often go the extra mile.
We are now ready for a Dutch chocolatey Christmas.

Date of experience: November 05, 2024

Again super happy with service from Dutch Expat. Order completed very quickly and delivered within a few days. The packaging is always fantastic. Delighted, thank you so much.

Date of experience: October 03, 2024

What is this payment method? Either you want buisness or not! Your software people suck! I have been trying to pay for my order and all it does is prompt me to sign up. Figure your things out.

Date of experience: August 27, 2024

I ordered from here on the 16th June and still haven't recieced the order. Very poor

Date of experience: June 16, 2024

I ordered for the first time, and I'm very satisfied. One product wasn't available, and I got a refund for that on my bank account. The shipment was quick (it took 1 week from the day I ordered everything to get it in my home). The small bottle was wrapped carefully with lots of bubble foil and plastic.

I also liked that the website was clear about how much weight I could add for the same shipping cost.

I'm definitely going to use their service again.

Date of experience: August 12, 2024

HORRIBLE!!!!! Do NOT order from this company. I ordered six bottles of vodka and paid extra to have them special wrapped. Very poorly bubble wrapped. All came in smashed with liquid seeping out of the packaging. Company will NOT respond to me after requesting they do so. Am reporting the company to Paypal and my credit card company.
NOTE: After reviewing pictures of the damaged items company issued a full refund. Issue is resolved.

Date of experience: June 22, 2024

Date of experience: April 30, 2024

I recently ordered from Dutch Expat Shop and couldn't be more thrilled with my experience. Living in Dubai, I've been craving my favorite drinks from Belgium and Holland for four years. When I discovered Dutch Expat Shop, I decided to give it a try despite some negative reviews—which I now believe are entirely unfounded.

I ordered 48 bottles of Fanta and 48 cans of Cassis, along with a couple of sauces. To my delight, everything arrived in perfect condition within just five days of placing my order. The packaging was excellent, ensuring that all the items remained intact during their journey.

Finally being able to enjoy my beloved drinks again has been a dream come true. Dutch Expat Shop has truly exceeded my expectations, and I highly recommend them to anyone missing the tastes of home. This online store is reliable, fast, and offers a fantastic selection. Don't hesitate to give them a go—you won't be disappointed!

Date of experience: June 14, 2024

They were very helpful when I couldn't get the payment to work. Order shipped quickly and was received in the U.S. in 10 days. The only thing I would change is some delicate items were crushed, but that was mostly on the shipper - but they could have been more protected. Bought items I can't get in North America and wasn't overcharged like some places try to do.

Edit: Some of the snacks arrived crushed. At first they seemed eager to help, but after receiving the photos and asking how they could fix it, I said that most of the damaged ones were okay except one item and could I get either a refund or credit for the one item. No response after that. Disappointing that they haven't responded to a couple messages sent weeks apart.

Edit 2: Response took a while, but issue is resolved.

Date of experience: April 22, 2024

Avoid at all cost !!!
One month and I still waiting for my order.
3 emails at the custumer service and no answer.
And they have the cheek to send me 2 e-mails to ask me to leave a review.
Now I did, and it's because I haven't the possibility to give zero star that I put one star

Date of experience: April 07, 2024

If I could give zero stars I would. Been waiting for my order since January. All I have been told by them is that FedEx lost my package. No assurances that I would get my order and when and no offer to resend it to me. Horrible customer service. Not sure how they are still in business.

Date of experience: January 31, 2024

I ordered two bottles of Belgian beer, that I couldn't find in Greece. I checked the reviews after I placed the order and felt a lit bit anxious due to the fact that most of them are negative. I received tracking of my order and the shipment was very quick, as my order arrived 1 day earlier than the estimated. The box was in perfect condition, the bottles were very well packaged, and I received what I ordered for a reasonable price.

Date of experience: March 05, 2024

I ordered a large quantity of food early in December but never received it. FedEx says the package was destroyed in transit and asked me to contact Dutch expat shop.
I have emailed and emailed and got absolutely no response. I have called but no one picks up. Is the shop still in business? I am going to write a letter and contact the credit card company to claim back the payment.

Date of experience: January 06, 2024