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Appreciated the conversation held with Zoe and a few weeks before today, with Emma.
Zoe did a detailed look at a new tariff and payments for both our Electricity & Gas accounts and set everything up.
Emma is looking in a discrepancy on the previous balance.
A positive start to my day/new year.
Thanks Zoe & EDF team
Rang today to set up a new direct debit on my account for gas and electric as currently unable to do this in app/online, I thought I'd have to wait a while to speak to someone due to the New Year but was put through to an advisor in less than a minute. The advisor was very friendly, polite and knowledgeable about the EDF billing process. I set up both direct debits with ease and given options for payment dates etc, great service thanks!
Rob in team 11B was absolutely incredible! I've called EDF on multiple occasions to get help registering my solar panels and no one has been able to help me. Rob actually knew a lot about solar panels and was able to guide me through the whole process, even though this wasn't something he actually had to do as part of his job. He was friendly and explained things well. He should be training the rest of your team as your customers would be much happier if they could get the help he gave on the first attempt calling rather than several emails and calls before anyone knowledgable was actually able to help me. Rob was brilliant - he is an asset to you team.
Not being technically minded and, I guess, old school I prefer to speak to an actual person. So I was glad to speak to Stewart Team A. And I should also note that my call was answered in a timely manner. I was anxious about my fuel consumption and tariff to which Stewart put my mind at ease. He was very knowledgeable in this regard, extremely understanding and patient too as I struggle with both physical and severe anxiety issues. He also advised of EDF’s priority list to which he has put me on. I didn’t know about this and it is an added comfort especially given that I live alone and am quite isolated. I can’t thank Stewart enough for his support at this time. He also reassured me that I could contact EDF any time with concerns.
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. We are also the UK’s largest producer of low-carbon electricity.
United Kingdom
I spoke with a lovely Adviser who helped me understand my bill and the direct debit process.
The Adviser was very friendly and helpful. Thank you.
Date of experience: January 02, 2025
Lovely lady signed me up 100 out of 10 many many stars
Date of experience: December 31, 2024
Reply from EDF
Hi Gary, thank you so much for this brilliant review. it's great knowing you're happy with our service. Thanks, Anneka :)
Very helpful about the problem,sorted sameday which considering it was affecting my credit score during mortgage negotiations was extremely beneficial for us.
Date of experience: January 02, 2025
Reply from EDF
Hi Derek, so pleased we were able to resolve your query so quickly. Thanks for the 5* rating! Thanks, Anneka :)
Adam was fantastic, kept me in the loop at every stage, with updates and progress.... an asset to EDF
Thank you
Date of experience: January 02, 2025
Reply from EDF
Hi there, we’re thrilled to hear that Adam kept you informed with updates and progress throughout, providing excellent service. It’s wonderful to know he made such a positive impact. Thanks, Anneka :)
EDF employee was helpful, understanding and able to quickly to resolve the issue. Employee was Mayachand Team 16B
Date of experience: January 02, 2025
Reply from EDF
Hi David, we’re glad to hear that Mayachand was helpful, understanding, and able to resolve your issue quickly. We truly appreciate you sharing your positive experience. Thanks, Anneka :)
new exactly what I wanted very helpful very polite very competent
Date of experience: January 02, 2025
Reply from EDF
Thanks for taking the time to leave us this fantastic 5* review John. it really does mean a lot to us. Thanks, Anneka :)
Duncan was extremely helpful when I contacted EDF about setting up a new tariff as my current one was reaching the end.
He was friendly and professional going through the options in detail. Very pleased to say my new tariff was set up easily and stress free. Thank you Duncan and EDF.
Date of experience: January 02, 2025
Reply from EDF
Hi Cynthia, we’re so glad to hear that Duncan provided helpful, friendly, and professional service in setting up your new tariff. It’s brilliant that the process was easy and stress-free for you. Thanks, Anneka :)
I have been in communication with Jen on a number of occasions and she has responded to me very professionally and dealt with my queries to my satisfaction.
Date of experience: December 03, 2024
Reply from EDF
Hi Christine, thank you for your feedback! We’re delighted to hear that Jen has consistently responded professionally and addressed your queries to your satisfaction. We truly appreciate you sharing your positive experience. Thanks, Anneka :)
I spoke to Sonya 1f today and found her to be very helpful with my enquiry. She listened to me without butting in and then got to work on my instructions. The result was a quick and efficient procedure and very friendly. I couldn’t have asked for more. Happy New Year
Date of experience: January 02, 2025
Reply from EDF
Hi Wendy, thank you for your feedback! We’re so glad to hear that Sonya was helpful, attentive, and efficient in handling your enquiry. It’s wonderful to know you had such a positive experience. Wishing you a Happy New Year as well! Thanks, Anneka :)
wrong info re early exit fees both by text and phone. you need to train staff to know the conditions of the products they are selling. Same issue previously when switching tariffs.
Date of experience: January 02, 2025
Shaun from EDF was most helpful - listened to my concerns with a lot of patience and gave some helpful energy saving advice
Date of experience: January 02, 2025
Reply from EDF
Hi Christine, thank you for your feedback! We’re so glad to hear that Shaun was patient and attentive to your concerns. We appreciate you taking the time to share your experience! Thanks, Anneka :)
Experience is been good. Dekhne had been very helpful and I have been able to sort out my issues. Thank you Deshnee for your help
Date of experience: January 02, 2025
Reply from EDF
Hi Sohail, it’s great to hear that you were extremely happy with the service you received! Thank you so much for your wonderful feedback. Thanks, Anneka :)
Kate from Team 19A was very professional and was able to offer me a competitive fixed rate deal on my gas supply.
Thank you
Date of experience: January 02, 2025
Reply from EDF
Hi Jonathan, thanks for the 5* review! We’re glad to hear that Kate provided you with professional service and helped you find a competitive fixed-rate deal for your gas supply. We appreciate you sharing your positive experience! Thanks, Anneka :)
Reply from EDF
Hi Mwuese, thank you for your feedback! We’re so glad to hear that you had a timely, respectful, and helpful experience. We truly appreciate your kind words. Thanks, Anneka :)
Fantastic customer service from an amazing member of the edf team (Julie McEnvoy) .
Got so much information that I knew nothing about. She went over and above what I asked her to do.
Date of experience: January 02, 2025
Reply from EDF
Hi there, thank you for sharing your wonderful experience! We’re thrilled to hear that Julie provided such fantastic service and went above and beyond to offer valuable information. It’s great to know she helped you with everything you needed. Thanks, Anneka :)
Sam was extremely helpful, polite and knowledgable. He understood what I needed and was able to answer my questions and update my details completing the reason for my call very efficiently and quickly. Thank you.
Date of experience: January 02, 2025
Reply from EDF
Hi Helen, thank you for your feedback! We’re so glad to hear that Sam was able to assist you efficiently and with such professionalism. It’s wonderful to know he was polite, knowledgeable, and quickly addressed your needs. Thanks, Anneka :)
Apple did she was excellent. Brilliant customer service agent. 10 out of 10
Date of experience: January 02, 2025
Reply from EDF
Hi Sue, we’re thrilled to hear Apple has been able to resolve your query. We’ll be sure to pass your lovely comments on as they will be so pleased. Thanks, Anneka :)
Jane was very helpful indeed. She explained everything clearly and was interested and keen to help me.
Date of experience: January 02, 2025
Reply from EDF
Hi Judith, thank you for your feedback! We’re delighted to hear that Jane was so helpful, explained everything clearly, and showed genuine interest in assisting you. It’s great to know she made your experience a positive one. Thanks, Anneka :)
Date of experience: January 02, 2025
Reply from EDF
Hi Wenass, thank you so much for your excellent 5* rating. Thanks, Anneka :)
Andrew helped me so much with the problem that I am having
Explained everything clearly and was so understanding with me and my needs
Date of experience: January 02, 2025
Reply from EDF
Hi Sandrine, thank you for leaving such a wonderful review! We're so pleased to know that you’re happy with our service. Your feedback is greatly appreciated. Thanks, Anneka :)
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