Received fast and good phone call support
FDM Forsikring Reviews 4,216
•
3.7
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The ONLY issue, you app do not have option for English. I am yet to learn Danish and find it hard to avail the offers via mobile.
If its not about just keeping the membership On and rather help me as customer and many others like me. You may want to support English language as well.
Great service
I got in contact with FDM for an offer regarding a house and a car insurance and they took for granted that I would become their customer. They signed me up without my consent, the send me everything I had to pay regardless, that I haven't not agreed nor signed anything officially.
At least 4 different representatives have called me and my partner over the course of the last month and despite I keep telling them the aforementioned, you keep sending me emails, sms and hard copies at my address. The situation became preposterous after receiving 19 emails(!) from FDM, 4-5 sms and god knows how many phone calls, and that is just in the last couple of weeks. You need to stop.
Company details
About FDM Forsikring
Written by the company
Hos FDM formidler vi attraktive forsikringer. Med 278.000 medlemmer i ryggen har vi skaffet vores medlemmer enkle og billige forsikringer med gode dækninger, som vi kan stå inde for. Vores bilforsikring er bl.a. kåret ”Bedst i test” af forbrugerrådet og var den billigste i testen blandt 16 selskaber.
Du kan nemt komme i kontakt med os – Ring på 33 91 66 88 eller besøg os på fdm.dk/forsikring og læs mere om vores forsikringer.
Vi passer på vores medlemmer
Written by the company
Contact info
Firskovvej 32, 2800, Kbs. Lyngby, Denmark
- 33 91 66 88
- www.fdmforsikring.dk
3.7
Average
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Received fast and good phone call…
Received fast and good phone call support
Date of experience: February 03, 2025
Reply from FDM Forsikring
Hi Muzaffar
Im glad to hear 😊
Thank you very much for your review on Trustpilot, we really appreciate it.
Best regards Pernille, FDM Forsikringer
Verified
Reply from FDM Forsikring
Hi Honal
Im happy to hear that you are satisfied with the service you got.
Thank you very much for your review, we really appreciate it.
Best regards Pernille, FDM Forsikring
Verified
I was waiting to much and i want to be…
I was waiting to much and i want to be member of FDM and nobody send me some mail , it’s working so slow
Date of experience: October 30, 2024
Reply from FDM Forsikring
Hi Corneliu
Im sorry to hear you had a bad experience.
To be member of FDM, you need to talk to FDM memberservice. You can call them at 70 13 30 40.
Best regards Pernille, FDM Forsikring
Verified
Super god service
Date of experience: October 16, 2024
Reply from FDM Forsikring
Hej Poul
Det er vi rigtig glade for at du syntes 😊
Mange tak fordi du ville anmelde os på Trustpilot, og rigtig god eftermiddag.
Venlig hilsen Pernille, FDM Forsikring
Verified
5 star service
Date of experience: September 20, 2024
Reply from FDM Forsikring
Hej Muhammad
Tak for din flotte anmeldelse - det er vi rigtig glade for at du syntes 😊
God eftermiddag.
Venlig hilsen Pernille, FDM Forsikring
Verified
Excellent Service and Support!
Date of experience: September 04, 2024
Reply from FDM Forsikring
Hi Ali
Thank you for your review! We are delighted to hear that you found our service and support excellent. We look forward to assisting you again soon!
Best regards Dorte, FDM Forsikring
Verified
Reply from FDM Forsikring
Hi
Thank you for your review! We are pleased to hear that you found our service good and professional. We look forward to assisting you again
Best regards Dorte, FDM Forsikring
Verified
Received no help or follow up as they…
Received no help or follow up as they have promised - very untrustworthy
Date of experience: July 16, 2024
Reply from FDM Forsikring
Hi Amanda
I'm sorry to hear, that we didn't follow up as promised, that is not the way we want to be.
Please send me an email at hejsa@fdmforsikring.dk regarding your questions, and I will get back to you.
Best regards Dorte, FDM Forsikring
Verified
The assurance FDM is very good both for…
The assurance FDM is very good both for cars and motorbikes.
Date of experience: July 15, 2024
Reply from FDM Forsikring
Hi.
Thank you for your review.
We are happy to hear, that you are satisfied with FDM Forsikring.
Have a nice summer.
Sincerely
Jeppe, FDM Forsikring
Verified
very unqualified staff
very unqualified staff, it took me 67 minutes for an invoice and I walked from one colleague to another
Date of experience: July 04, 2024
Reply from FDM Forsikring
Hi Vladut
I'm sorry, that it took so long for you to get your invoice.
I hope everything has worked out now.
Best regards Dorte, Tryg
Verified
Reply from FDM Forsikring
Hi Ignas.
We are happy to hear about your positive feedback.
Have a nice day.
Sincerely.
Jeppe, FDM Forsikring
Verified
Reply from FDM Forsikring
Hi Nabin
Im glad to hear 😊
Thank you very much for your review, we really appreciate it.
Best regards Pernille, FDM Forsikring
Verified
Very long waiting time, after 1hr and half, transfer to someone who just put the phone down and disconnected me.
Take for ever to get n answer, and you get tansfered from one agent to another.
Date of experience: June 14, 2024
Reply from FDM Forsikring
Hi Adil
I'm sorry to hear you had a bad experience.
I hope you got the answers you were looking for.
If there is anything that I can help you with, you are welcome to send an email on hejsa@fdmforsikring.dk, then I will get back to you.
Best regards Pernille, FDM Forsikring
Verified
My problem is still pending resolution…
My problem is still pending resolution after almost 2 weeks, so I am not sure what to rate... I got tired to call. Maybe this is the strategy, who knows. Tryg is a pain honestly.
Update: I was indeed contacted by Tryg and it was the most condescending and frustrating call I ever had. So, the solution was to move all my insurances to a different company.
Good luck!
Date of experience: June 03, 2024
Reply from FDM Forsikring
Hi Irina
I'm sorry to read, that you still haven't heard from us.
I have asked the right department to contact you.
Best regards Dorte, Tryg
Verified
Reply from FDM Forsikring
Hi
Thank you for your review, we are very happy to read it, and as it schould be.
Really good day.
Best regards Natashja, FDM Forsikring
Verified
I got in contact with FDM for an offer, little did I know..
I got in contact with FDM for an offer regarding a house and a car insurance and they took for granted that I would become their customer. They signed me up without my consent, the send me everything I had to pay regardless, that I haven't not agreed nor signed anything officially.
At least 4 different representatives have called me and my partner over the course of the last month and despite I keep telling them the aforementioned, you keep sending me emails, sms and hard copies at my address. The situation became preposterous after receiving 19 emails(!) from FDM, 4-5 sms and god knows how many phone calls, and that is just in the last couple of weeks. You need to stop.
Date of experience: April 29, 2024
Reply from FDM Forsikring
Hi Sokratis
Thank you for your review on Trustpilot.
I’m sorry to hear, you had a bad experience with us.
You are welcome to send an email to hejsa@fdmforsikring.dk, then I will look into the case, and get back to you.
Best regards Pernille, FDM Forsikring
Verified
Good Service Thank you so much Godbless
Good Service Thank you so much Godbless
Date of experience: May 06, 2024
Reply from FDM Forsikring
Hi Javie
Im glad to hear 😊
Thank you very much for your review, we really appreciate it.
Best regards Pernille, FDM Forsikring
Verified
God service.
Date of experience: April 05, 2024
Reply from FDM Forsikring
Hej Cömert
Tak fordi du tog dig tid til at skrive en anmeldelse herinde, det er vi glade for.
Venlig hilsen Dorte, FDM Forsikring
Verified
I left FDM over a year ago
I left FDM over a year ago. I have no idea why I still get these emails. Everytime I try to log in is an impossible mission because I forgot my code and FDM make sure to be as bureaucratic as it can be for users.
So keep me on your list if you want to keep having bad ratings. Or make a user friendly access to you system so I an unsubscribe properly.
Date of experience: February 06, 2024
Reply from FDM Forsikring
Hi Henrique
Thank you for your review on Trustpilot.
Im sorry to hear you experiencing some difficulties, when you try to log in from the website.
Please call us, so we can look into the matter, and help you. You can call us on 44 20 24 00.
Best regards Pernille, FDM Forsikring
Verified
I like FDM but the ONLY issue
The ONLY issue, you app do not have option for English. I am yet to learn Danish and find it hard to avail the offers via mobile.
If its not about just keeping the membership On and rather help me as customer and many others like me. You may want to support English language as well.
Date of experience: January 19, 2024
Reply from FDM Forsikring
Hi YugKrishna
I’m glad to hear you like FDM Insurance.
Unfortunately it is not possible to choose the menu in English at the moment. That is something we are working on for the future.
Thank you very much for your review, and have a nice day.
Best regards Pernille, FDM Forsikring
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