Air Cairo Reviews 351

Useless airline. Flight was delayed 3 hours so I missed my connecting flight. 1500 € did it costs me. I cant even get a statement from Air Cairo about the delay so I can get the money back from my travel insurance.

Date of experience: January 05, 2025

I was pretty afraid after reading all the bad reviews here but took the risk to book a flight with Air Cairo and it was all fine - they were well organized, on time and less strict with liquids and hand luggage that European low-cost airlines. 20 kg check-in luggage was included in the ticket price and there was a small snack onboard. They also quickly answered to my mail when I had queries (the only thing I didn't like was the lack of clear information on the website but they adressed it by mail)

Date of experience: January 04, 2025

Used Cairo air twice while in Egypt. Both flights delayed up to three hours with never any communication from the workers. They all appear to not care and as if they have never worked in an airport before. Pure chaos from boarding to getting luggage .

Date of experience: January 04, 2025

The worst airline ever—not only do they lose luggage or who knows what else, but after six months, they offer compensation of just 10,000 EGP for a 23 kg suitcase coming from Europe. If I had bought clothes from the Friday market, not even branded items, it would have cost more than that. And let’s not even talk about their lack of manners.
#AirCairo
#ايركايرو

#CAUTION
#Beware
#IATA
International Air Transport Association (IATA)

Date of experience: June 01, 2024

Worst airline I have ever encountered and I am a frequent flyer. On a flight my suitcase was torn, had holes, was dirty with oil, bended and was deemed irreparable. At the airport I filed the damage and have been told that there is every single day destroyed suitcases on Aircairo flights. My claim and request for payment (including provision of all details, report and pictures) has not received a resolution despite repeated follow-ups, and reminders. Tried over hours to reach the Cairo office, nobody ever picks up the phone. Airline refuses that they received a damage report (though I forwarded all again) and requested same information after weeks and ignoring all previous email send. The baggage claim handler in Cairo does not respond to my mails, chasers and reminders. My suitcase is destroyed and nothing happens.
I made various official complaints through the official Aircairo complain page and also email, and despite repeating this and escalating it further the company did not react at all.
They offer a contact form for complains and promise to get back and nothing happens. Not any response, not any call.
This airline should not be allowed to operate.

Date of experience: December 12, 2024

They don’t care about humanity nor time nor anything.
Ver bad experience with 3 flights. All got delayed lack of updates or informations. Very rude customer service.

Date of experience: December 30, 2024

Air Cairo is proving to be a prime example of unprofessionalism and complete disregard for their customers. I requested the cancellation and refund of my booking, submitting the request on November 11, 2024, within 24 hours of booking, as per their policy.
Since then, I have sent dozens of emails to their official addresses, called their hotline multiple times, and even attempted to contact their Milan office. No response.
The booking still appears active on their website, despite their own rules stating that cancellation should occur automatically after a refund request. Furthermore, the 21-business-day deadline for refunds, which ended on December 10, 2024, has been completely ignored.
This situation is shameful and a clear example of poor customer service: they don’t respond, they don’t honor their own policies, and they leave customers stranded. It feels like Air Cairo is deliberately withholding passengers’ money.
Advice: Avoid Air Cairo if you don’t want to deal with a company that treats its customers with arrogance and a lack of transparency.

Date of experience: December 12, 2024

Due to an Air Cairo flight delay, I had missed a connecting flight and had to readjust my travel itinerary. After not being able to assist us at Cairo Airport, we were advised to contact the airline via email for assistance and compensation. It has been over 4 weeks without a response from the airline. The only thing worse than their in flight food is possibly their mailbox response times. The poor service levels between Air Cairo in comparison to airlines such as Qatar or Emirates is more than apparent. So should you book a flight with Air Cairo? If you’re looking for bad service, delays and a bumpy flight - Air Cairo is just the airline for you!

Date of experience: October 26, 2024

⛔ I traveled from Dammam to Cairo on September 25, 2024 on board Air Cairo and lost my bags. After a lot of correspondence and requests, they did not find my bags and asked me to sign a release to receive the compensation. I actually signed the release to receive the compensation and have not received the compensation yet.

Please, Deposit the agreed-upon compensation, and stop procrastinating.

Radwa Abdelrazek

Date of experience: September 25, 2024

You deserve less than one star.

I traveled from Dammam to Cairo on September 25, 2024 on board Air Cairo and lost my bags. After a lot of correspondence and requests, they did not find my bags and asked me to sign a release to receive the compensation.
I actually signed the release to receive the compensation and have not received the compensation yet.
Please, Deposit the agreed-upon compensation, and stop procrastinating.

Radwa Abdelrazek

Date of experience: September 25, 2024

I don't recommend dealing with them
I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service

Date of experience: November 18, 2024

I wish there is no stars to give.
This is really one of the worst airlines. One month after booking my flight from Sharjah to Assiut, they sent me to cancel the flight without any alternative. And everyday I can see their advertisement about new aircrafts and new lines.
Never trust this airline again

Date of experience: November 24, 2024

AVOID. They moved my flight with no explanation. Which means i will miss my international flight. NON EXISTENT CUSTOMER SERVICE. Hotline numbers NOT WORKING. REFUND WILL COST YOU HALF THE TICKET. 50$ penalty for a mistake or changes you did not do/approve?? They are just taking money out of customers.

Date of experience: October 28, 2024

EVEN 1 STAR IS TOO MUCH FOR THIS WORTHLESS AIRLINE!!!!!! FLIGHT DELAYED FOR OVER 3 HOURS. NO COMMUNICATION WHAT SO EVER!!!! MISSED OUR CONNECTING FLIGHT. NO SERVICE.. NOT EVEN AN APOLOGY. I WILL NEVER FLY AIR CAIRO AGAIN.... I WOULD RATHER PEEL MY SKIN OFF WITH ACID. DO NOT BOOK AIR CAIRO! I REPEAT DO NOT BOOK AIR CAIRO!

Date of experience: October 25, 2024

My daughter and I travelled to Cairo on Saudia, and from Cairo to Hughada via Air Cairo. I was horrified by some of the reviews here - to the point where I was seriously considering alternative arrangements, especially with an important connection in Cairo on the way back which had a fairly tight timeline between when the Air Cairo flight lands and when the Check-In desk for Saudia closes (1 and a half hour window with Terminal 1 to 2 transfer) and I want to set the record straight. We had a great experience! Thank God! Both directions were right on time and the service was quite acceptable and courteous. I saw none of what people had previously reported here. I am speaking as a Canadian, and, yes, we do tend to be nice people (quite happy to give my compatriots that pass, which isn't to say there are no exceptions). This was, to me, like travelling from Billy Bishop in Toronto to Boston via Porter airlines: modest prop aircraft with adequate leg room for me for a short flight. Everything was great, as far as we were concerned. Our flight back was SM27 on Oct 4.

Thanks for the great service, Air Cairo, and for getting us where we needed to be on time!

Date of experience: October 04, 2024

Will never book with Air Cairo again. Wish I had read the reviews ahead of time. Our flight was cancelled with no notification of cancelation prior to arriving at the airport. We only found out when we tried to check in. No other flights available on any other airlines. We were rebooked on a flight leaving 5.5 hours later so had to spend the entire afternoon sitting in the airport.

Date of experience: September 13, 2024

Damaged the Luggage - trying to keep you in endless questions over months instead of doing a thing.
Booked via tui - which is not helping either. Better use another airline if you have the chance.

Date of experience: March 28, 2024

My check in was very bad from antalya to cairo booking no 34193101781 flight time 18.40 arrive 19.53 my name susan Pauline lois i waited 2 hours at check in at antalya Airport they didn't know what they was doing I had a pet IN cabin and they didn't know how to use the system they said at first I couldn't fly and my pet had everything in order after paying for my pet in cabin and 20 min before the flight they said I could fly what a disaster and my poor dog was suffering in the heat definitely want a refund or something

Date of experience: August 09, 2024

Horrible, just don't give them your money.
It's the first scam-flight company, flight cancelled without any reason, people at the desk were disrespectful due to language barrier, they didn't offer anything else than an orange juice while cancelling my flight...

Date of experience: August 05, 2024

It was very good experience. Although the flight delayed for around 30 min. But the staff were so nice and friendly. We got a nice small meal which was excellent for
1 hour trip. I recommend it

Date of experience: July 01, 2024