Fresh Prep Reviews 1,197

•
TrustScore 4.5 out of 5

4.4

Meal Delivery


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Rated 5 out of 5 stars

Great food options and portions. Love the sustainability aspect for packaging. And finally, happy to support a local company here in Vancouver.

Rated 5 out of 5 stars

I’ve tried all the meal prep companies out there, and nothing comes close to Fresh Prep. I love their reduced packaging, very reliable and communicative delivery, 10/10 flavors in every mean, high quality ingredients, and portions that actually leave my family full and satisfied.

Rated 5 out of 5 stars

Honestly I have tried all other food prep ones and always strained away due to the price but it is honestly so so so worth it

Rated 5 out of 5 stars

The quality of this food is outstanding, if the service can equal the quality of the food, we will never leave


Company details

  1. #5 of 8 best companies in Meal Delivery
  2. #1 of 6 best companies in Food Products Supplier
  3. #3 of 5 best companies in Grocery Delivery Service
  4. #4 of 6 best companies in Online Food Ordering Service

About Fresh Prep

Written by the company

Meet Fresh Prep — Canada's most delicious, most convenient and most sustainable meal kit delivery service.

With easy-to-follow recipes, and pre-cut and pre-portioned ingredients, Fresh Prep takes care of the planning, shopping and prepping, so you can enjoy effortless meals.

With the click of a few buttons, meal kits arrive at your doorstep each week, helping you get healthy dinners on the table in 30 minutes.

Each week Fresh Prep offers 18 meal kit recipes to select from, with options to suit most diets and lifestyles including vegetarian and vegan. Recipes include local, seasonal ingredients to improve flavour and reduce environmental impact. And meals are delivered in reusable, insulated and sanitized cooler bags, rather than cardboard boxes.

On top of delicious weekly meals, Fresh Prep offers ready-to-eat meals, which are perfect for lunch. We also have nutritious sides and snacks from local businesses to keep you and your household fueled all day long.

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Contact info


Rated 5 out of 5 stars
Verified

The meals are fresh and easy to prepare!

The meals are fresh and easy to prepare!

Date of experience: January 20, 2025

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Reply from Fresh Prep

Thank you for your great feedback! We’re so glad to hear you’re enjoying the freshness and ease of our meals. We look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

The best meal prep/delivery service out there!

There are so many things great about FreshPrep. The produce is always fresh and the meat is nice. The meat portions are not massive, but they’ve always been enough to fill us, and I’d much rather have a slightly smaller portion of quality meat than a large portion of not-great meat. I absolutely love the zero-waste nature of the packaging. I’m obsessed with the hard plastic containers they usually pack stuff in, that generally contains all your ingredients besides meat and then you just have to rinse them and put them back! So easy! With certain meals, sometimes there is a lot of soft plastic packaging which I don’t love - I definitely prefer the hard plastic containers - but they do offer that you can rinse your soft plastics and return them as well, which I will start doing. The soft plastic packaging sometimes has stickers on it to say what it is, which is great, because sometimes spice mixes look very similar. When there are no stickers, we have accidentally mixed up the spices a few times, so the stickers are really appreciated!! Every recipe we have made, we have enjoyed. They’re either good/tasty, or REALLY delicious! I love the flexibility, too - being able to adjust how many meals/servings we get each week is extremely helpful since my work life can be somewhat unpredictable, needing to travel for work on fairly short notice sometimes. Some weeks we may only be interested in two of the available meals so we can adjust our selections for that as well, but they have tons of options every single week. And - you can pause for a week, too, if you’re travelling or not home! I will say, the recipe cards usually say 30-40 min for time, but it usually takes me about an hour from pulling ingredients out to eating, but I’m quite slow and methodical with my cooking 😂 I’m really enjoying being able to cook restaurant-quality meals at home without having any food waste, and I’ve priced out how much it would cost me to buy all the ingredients at the store, and it’s far more economical to do it this way and then not have any food waste. I’ve also now seen they’re adding some grocery options that you can select on your orders which is also helpful! All in all I’m really impressed. We had tried other meal prep/delivery options before and were never very impressed. And - with FreshPrep you earn points on orders that eventually add up to save some $$ on a future order! FreshPrep has exceeded our expectations and we love that it’s a local company!

Date of experience: January 14, 2025

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Reply from Fresh Prep

Thank you for such an incredibly thoughtful and detailed review! We’re delighted to hear how much you’re enjoying the freshness of our ingredients, the zero-waste packaging, and the flexibility of our service. Your feedback on the portion sizes, spice labeling, and soft plastic packaging is very helpful, and we’ll continue to improve based on insights like yours. We’re thrilled to exceed your expectations and are so grateful for your support of our local company. Looking forward to serving you again soon!

Rated 5 out of 5 stars
Verified

The quality of this food is…

The quality of this food is outstanding, if the service can equal the quality of the food, we will never leave

Date of experience: January 05, 2025

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Reply from Fresh Prep

Thank you for your kind words! We’re thrilled you love the quality of our food and are committed to ensuring our service matches that standard. We look forward to continuing to exceed your expectations!

Rated 5 out of 5 stars
Verified

Best meal prep service, hands down.

I’ve tried all the meal prep companies out there, and nothing comes close to Fresh Prep. I love their reduced packaging, very reliable and communicative delivery, 10/10 flavors in every mean, high quality ingredients, and portions that actually leave my family full and satisfied.

Date of experience: January 11, 2025

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Reply from Fresh Prep

Thank you for your incredible review! We’re thrilled to hear how much you appreciate our reduced packaging, reliable delivery, flavorful meals, and satisfying portions. Your support means the world to us, and we can’t wait to keep serving you and your family!

Rated 5 out of 5 stars
Verified

Best prep food out there

Honestly I have tried all other food prep ones and always strained away due to the price but it is honestly so so so worth it

Date of experience: January 08, 2025

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Reply from Fresh Prep

Thank you for your amazing feedback! We’re thrilled to hear that you find our service worth it and appreciate the value we strive to provide. Your support means so much to us, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

I love all the exciting flavours and…

I love all the exciting flavours and options without needing to make the decision each night

Date of experience: December 18, 2024

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Reply from Fresh Prep

Thank you for your review! We're so glad to hear you're enjoying the exciting flavors and the convenience of having your meals planned out. Making dinnertime easier and more enjoyable is exactly what we aim for—thank you for letting us know!

Rated 4 out of 5 stars
Verified

Most meals are really good and easy to…

Most meals are really good and easy to prepare. Deliveries are always reliable. My recent order the spinach and goat cheese quiche was delicious. I got my son the crepes as he does not like eggs. The crepes were not good and had a bad after taste. He could not eat them. I have liked the majority of meals I have ordered. It has my kids being more adventurous to try things too and to cook with me.

Date of experience: December 18, 2024

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Reply from Fresh Prep

Hi there Debbie, thank you for sharing your feedback. We are so sorry you didn’t have a great experience with our crepes. If you haven't already, please send an email to hello@freshprep.ca or give us a call at 1-800-808-4997. We always want to make sure we're documenting feedback like this, so we can use it to improve, and if we can, make things right by you.

Rated 4 out of 5 stars
Verified

Good variety and easy recipes

Good variety and easy recipes. Only draw back is that some produce occasionally isn't in good shape (especially avocadoes).

Date of experience: December 18, 2024

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Reply from Fresh Prep

Hi there Lana, thank you for sharing your feedback. We are so sorry you didn’t have a great experience with our avocados. If you haven't already, please send an email to hello@freshprep.ca or give us a call at 1-800-808-4997. We always want to make sure we're documenting feedback like this, so we can use it to improve, and if we can, make things right by you.

Rated 5 out of 5 stars
Verified

So far it has been AMAZING.

I have been using Fresh Prep for a few weeks now and I have to say it is a fantastic service. The food is likely the best out of all the services I have tried and I find that less prep is involved with the dishes and the flavours are always unique. We have encountered a few delivery issues, but Fresh Prep customer service is always amazing and assists whenever they can. I have and will continue to recommend Fresh Prep.

Date of experience: December 18, 2024

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Reply from Fresh Prep

Thank you for your wonderful review! We're delighted to hear you're enjoying the unique flavors and ease of preparation with our meals—it’s great to know we stand out among the services you’ve tried. While we’re sorry to hear about the delivery issues, we’re glad our customer service team could assist and make things right. Your recommendation means so much to us—thank you for your support!

Rated 5 out of 5 stars
Verified

The recipes, produce and delivery are Fantastic!

The recipes are fantastic. 3 nights a week it feels like we're going out to a restaurant with how great quality the food is.

I love that fresh prep uses local produce and meats. That's probably the reason I signed up with them instead of others.

The delivery system is flawless , never had any issues at all! And the text message with the delivery time is so handy.

Date of experience: December 09, 2024

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Reply from Fresh Prep

Thank you for your amazing review! We're so glad to hear that our meals bring restaurant-quality dining to your home and that you appreciate our focus on local produce and meats. It's wonderful to know our seamless delivery system and handy text updates have made your experience even better. Your support means so much to us—thank you!

Rated 5 out of 5 stars
Verified

Fresh and delicious

All the ingredients are super fresh- the recipes are easy to make and the meals taste excellent!! Makes life a little easier a couple of times a week- healthy fresh food!!

Date of experience: December 15, 2024

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Reply from Fresh Prep

Thank you for your fantastic review! We're thrilled that you're enjoying the fresh ingredients, easy-to-make recipes, and delicious meals. It's wonderful to know Fresh Prep is helping make life a little easier while providing healthy, fresh food. We truly appreciate your support!

Rated 5 out of 5 stars
Verified

We really look forward to our meals…

We really look forward to our meals every week. From week to week we have not been disappointed at all. Meals are delicious and very creative. Things we would normally not try to make ourselves.

Date of experience: December 12, 2024

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Reply from Fresh Prep

Thank you for your wonderful review! We're so happy to hear you look forward to your meals each week and that they've exceeded your expectations. It's great to know you're enjoying the creativity and trying dishes you might not have made otherwise. We truly appreciate your support!

Rated 5 out of 5 stars
Verified

The choices are varied

The choices are varied, the food quality is very good and the deliveries are on time. The packing is minimal so not a lot of waste.

Date of experience: December 12, 2024

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Reply from Fresh Prep


Thank you for your thoughtful review! We're delighted to hear you're enjoying the variety, quality, and reliable deliveries. Minimizing waste through efficient packaging is something we care deeply about, so it's great to know you appreciate it. Thank you for your support!

Rated 4 out of 5 stars
Verified

I love most of the meals

I love most of the meals. I find some of the beef tends to be a bit on the chewy side that would be my only complaint.

Date of experience: December 12, 2024

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Reply from Fresh Prep

Hi there Kim, thank you for sharing your feedback. We are so sorry you didn’t have a great experience with our protein- specifically the beef. If you haven't already, please send an email to hello@freshprep.ca or give us a call at 1-800-808-4997. We always want to make sure we're documenting feedback like this, so we can use it to improve, and if we can, make things right by you.

Rated 5 out of 5 stars
Verified

Lots of variety for meals

Lots of variety for meals, I like trying new dishes. The produce is always fresh and sauces etc are all pre-measured. Love that it's zero waste!

Date of experience: December 12, 2024

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Reply from Fresh Prep

Thank you for your fantastic review! We’re thrilled to hear that you’re enjoying the variety of meals and the freshness of our produce. It’s great to know that you appreciate the pre-measured sauces and our zero-waste approach. Your feedback means a lot to us, and we’re excited to keep bringing new dishes to your table!

Rated 5 out of 5 stars
Verified

Excellent

Fresh ingredients, great recipes. Have only had a couple of problems in many orders, and they sent me a credit right away.

Date of experience: December 09, 2024

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Reply from Fresh Prep

Thank you for your feedback! We’re glad to hear you’ve been enjoying our fresh ingredients and recipes. We’re also happy to know that when issues did arise, we were able to resolve them quickly. Your satisfaction is our priority, and we truly appreciate your continued support!

Rated 5 out of 5 stars
Verified

The food is amazing

The food is amazing. It’s so easy to make with their recipe cards. Everything comes fresh and nicely packed. I really enjoy every meal we’ve made so far and will continue to order from them. I highly recommend them!

Date of experience: December 03, 2024

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Reply from Fresh Prep

Thank you for your wonderful review! We’re thrilled to hear you’re enjoying the meals and finding the recipe cards easy to follow. It’s great to know our fresh, carefully packed ingredients are making a difference in your experience. We’re so glad you’re loving the service and appreciate your recommendation. We look forward to continuing to bring delicious meals to your table!

Rated 5 out of 5 stars
Verified

The food is fresh

The food is fresh, great easy instructions for preparation. Very little to no waste. I love the reusable exchange bags. Most of the contents can be washed and put back in the bag for when the next drop off is and the bag is picked up and a new one left. Love that their are prepared portion meals as well. There are not a lot of choices for meals however the choices there are for the meal kits are always great. Highly recommend so far.

Date of experience: December 03, 2024

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Reply from Fresh Prep

Thank you for your thoughtful review! We’re so happy to hear you’re enjoying the freshness of our ingredients, easy-to-follow instructions, and waste-reducing packaging. It’s great to know the reusable exchange bags are working well for you and that you’ve found our meals to be convenient and delicious. We’re always looking to improve, so we’ll keep your feedback about meal variety in mind. Thank you for recommending us—we’re thrilled to have you on board!

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