Fresh Prep Reviews 1,204

TrustScore 4.5 out of 5

4.4

Meal Delivery


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Rated 5 out of 5 stars

We tried Fresh Prep because a friend gave us a discount coupon. As a family of 5 (active kids aged 8, 14 & 16) we'd been struggling with dinner (ideas and shopping). My expectations weren't super high.
We were blown away by the quality of products (which was my biggest hesitation). Everything is fresh and excellent quality. The flavours are diverse and exceptional and have gotten us out of a rut. We've ordered about 20 meals so far (~2/week, since Dec 2024) and only one wasn't a good fit for us (beef noodle salad wasn't a fav). I was surprised that my kids enjoy things I'd have never thought to feed them. It is also very easy to adjust to your taste, while exploring new flavours.
One note - we get 4-person meals but we are 5 people, so I augment the protein and carb (if it's chicken & pasta I'll add more of both) otherwise quantities wouldn't be enough (but we are big eaters, the teens are always hungry and "need" more protein).

Rated 5 out of 5 stars

I love Fresh Prep! All the meals we've tried have been super tasty. As someone with celiac disease I also really appreciate how every recipe clearly states the allergens - and they always use GF soy sauce which is amazing!!

Rated 1 out of 5 stars

They sent me meat with damaged packaging and did not respond when contacted

Rated 5 out of 5 stars

Meals are adventurous and restaurant inspired, great for a couple of empty nesters.

Meals take around 45 minutes from start to finish and the variety of flavours and ingredients will satisfy the
most picky of eaters.


Company details

  1. #5 of 8 best companies in Meal Delivery
  2. #1 of 6 best companies in Food Products Supplier
  3. #3 of 5 best companies in Grocery Delivery Service
  4. #4 of 6 best companies in Online Food Ordering Service

About Fresh Prep

Written by the company

Meet Fresh Prep — Canada's most delicious, most convenient and most sustainable meal kit delivery service.

With easy-to-follow recipes, and pre-cut and pre-portioned ingredients, Fresh Prep takes care of the planning, shopping and prepping, so you can enjoy effortless meals.

With the click of a few buttons, meal kits arrive at your doorstep each week, helping you get healthy dinners on the table in 30 minutes.

Each week Fresh Prep offers 18 meal kit recipes to select from, with options to suit most diets and lifestyles including vegetarian and vegan. Recipes include local, seasonal ingredients to improve flavour and reduce environmental impact. And meals are delivered in reusable, insulated and sanitized cooler bags, rather than cardboard boxes.

On top of delicious weekly meals, Fresh Prep offers ready-to-eat meals, which are perfect for lunch. We also have nutritious sides and snacks from local businesses to keep you and your household fueled all day long.

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Rated 5 out of 5 stars

Love the convenience and variety

I am very happy with the quality, value, and variety of Fresh Prep meals. It is so convenient after a long day at work to have a delicious meal ready in 30".

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Karen! Thanks you so much for sharing this! We at Fresh Prep aim to make cooking a fun experience! We're so happy you are enjoying the meals. Please feel free to reach out to us at hello@freshprep.ca if you ever need anything!

Rated 5 out of 5 stars

Great recipes and attentive customer…

Great recipes and attentive customer service!

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hey there! We appreciate your feedback! We at Fresh Prep strive to provide the freshest food and seamless service. If you require any additional assistance please feel free to email us at hello@freshprep.ca.

Rated 5 out of 5 stars

Reliable, fresh, quality meals

I use fresh prep weekly, it's a great way to try new recipes. Quality, fresh ingredients and tasty meals!

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hey Chris! We love to hear that you are enjoying your experience with Fresh Prep! Fresh quality ingredients and easy to make meals is a top priority for us and we are so happy to know that we were able to follow through with our mission. Feel free to reach out to us again by emailing us at hello@freshprep.ca.

Rated 5 out of 5 stars

We've been Fresh Preppers for 3 years and we love it

Fresh Prep has the best recipes! Consistently delicious, easy to follow recipes, both meat free, and with a variety of proteins. Love the expanded number of other grocery items in the add-ons. Always delivered well packed with ice in cooler bags. We've been making Fresh Prep meals for 3 years now! We started when I badly fractured my ankle and was not allowed to stand for 3 months, and we've just kept going. We also wanted to limit our trips to the grocery store during covid, and this makes it so easy. We have less waste, and fewer rarely-used condiments in our fridge. Love Fresh Prep!

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hey Jacqueline! Thank you for being such a loyal customer to Fresh Prep and also for the kind words. We're so happy to hear that we were able to make cooking a little easier for you during such trying times. If there is ever anything else, feel free to reach out to us at hello@freshprep.ca.

Rated 5 out of 5 stars

Excellent quality, value, and customer service.

Have been using Fresh Prep for over a year now.

- Great variety each week for meat, vegetarian and vegan options alike. In a year, I have only found a handful of recipes I would not make again.
- Good customer service. Packaging mistakes are rare, but they take responsibility when they do.
- Good delivery flexibility and I receive notice of supply chain issues with ingredients or delivery ahead of time.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hey Michelle! Thank you for sharing your feedback. We value your opinion and we are so happy to hear you're enjoying the whole Fresh Prep experience! If you require any additional assistance please feel free to email us at hello@freshprep.ca.

Rated 5 out of 5 stars

Delicious meals with little thinking and no more food wastage!

I’ve been ordering 4-5 meals a week from Fresh Prep for about a year and a half and I must say, the quality and variety of meals is great. I especially love that they are exploring sustainable packaging and that they support local businesses through both the meals and add-on menu. My family gets delicious meals in about 30 minutes and I no longer waste food that I have forgotten about in the bottom of the fridge!

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Paula! Thank you so much for your kind words. We are so happy that you enjoy our variety of meals and sustainable packaging! Please feel free to reach out to us at hello@freshprep.ca if you need anything!

Rated 5 out of 5 stars

Excellent Local Company

Fresh Prep offers a great selection of consistently good recipes with exceptional customer service. We love that they are local, locally sourced and environmentally conscious.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Crissi! Thank you for reaching out and for your kind words! We are so happy to hear that you are enjoying the recipes! Please feel free to reach out to us at hello@freshprep.ca if you ever need anything!

Rated 4 out of 5 stars

Love Fresh Prep / More Vegeterian

I have used Fresh Prep every week for a long time now and we absolutely love it. Only thing is recently the Vegetarian meals have been a bit lacking in favour of making lots of Vegan meals which isn’t great for us. It would be better if there were vegan items on top of the vegetarian items or an option to make Vegan as most Vegan recipes don’t interest us and make the menu much smaller.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Matt! Thank you so much for sharing this and providing that feedback! I have passed this along to our Culinary team as well. As a growing company we are always looking for ways we can improve! If you ever need anything please feel free to reach out to us at hello@freshprep.ca!

Rated 5 out of 5 stars

I lapsed once and tried another meal…

I lapsed once and tried another meal prep company. Okay, the truth, I tried a couple. Where are those boxes being shipped from? What do I do with them all? Where are the ingredients coming from?

I went back to Fresh Prep for several reasons.

FP is committed to local in the meal kits but also in the ever-growing Add Ons of local products--love those.

FP has introduced reusable packaging and recycles everything. Yeah.

FP has better and healthier meal choices.

FP has a friendlier website.

Whenever I have contacted FB about anything I get a reply from a Real Person.

Whenever I recommend FP to someone, which is often, and they join, which is always, I get a free meal.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi JB! You are too kind! thank you so much for sharing this! We are so happy you are enjoying our meal service and our sustainability projects. We truly appreciate your loyalty and if you ever need anything please feel free to reach out to us at hello@freshprep.ca! Thank you for helping our family of Chefs, grow!

Rated 5 out of 5 stars

Ingredients are always fresh and…

Ingredients are always fresh and delicious. Makes it so we rarely eat out

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Shayne! Thank you so much for sharing this! We are so happy to hear you are enjoying the recipes! Please feel free to reach out to us at hello@freshprep.ca if you ever need anything!

Rated 5 out of 5 stars

Great set of menu options

Great set of menu options, well packaged, with easy to follow instructions and attentive customer service.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Matthew! Thank you so much for your kind words! We at Fresh Prep strive to provide the freshest food and seamless service to make meal planning, that much easier! Please feel free to reach out to us at hello@freshprep.ca if you ever need anything!

Rated 5 out of 5 stars

Lots of variety

Lots of variety. Most meals are easy to make, even for someone who isn't confident in the kitchen. Don't think I could ever go back to meal prep on my own.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Ashley! We are so happy to hear that you are enjoying our meals! We at Fresh Prep strive to provide the freshest food and seamless service to make meal planning, that much easier! Please feel free to reach out to us at hello@freshprep.ca if you ever need anything!

Rated 5 out of 5 stars

Fresh Prep is a nearly flawless…

Fresh Prep is a nearly flawless service. Most importantly, the recipes are very tasty. Beyond that, order fulfillment is great, and ingredient quality is excellent. Errors in orders are extremely rare, and I’ve been receiving four meals weekly for almost two years. If I could take off a half star, it would be for limited to no options for high protein/low fat meals. I reduce the added fat while cooking to reduce calories, but the average meal clocks in around 1000 calories if prepared with all added fat called for. So that’s a bit hefty if watching calories.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Robert! Thank you so much for sharing this! We are so happy to hear that you are enjoying the meals! Keto/low carb meals have been a popular topic of discussion among our culinary team. Our recipe developers recognize the demand for recipes such as this and is working hard to introduce more keto-friendly/paleo-friendlylow carb meals, so we will be in touch for to see what we've got cooking!

Rated 5 out of 5 stars

FreshPrep has provided us with meals and the fun of cooking at home

FreshPrep has been our meal provider of 3 meals a week for over a year. We like the meals, the easy to understand cooking instructions and that ingredients arrive properly. I.e. meat, chicken and fish arrive frozen so we can safely store them in our freezer for a few days more if needed.If something goes wrong, they quickly respond to feedback and have taken lots of steps for improvement. The quality in quantity and quality in ingredients is now consistent.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Matt! Thank you so much for reaching out and sharing this! We at Fresh Prep strive to provide the freshest food and seamless service to make meal planning, that much easier! We are so happy you are enjoying the meals and we truly appreciate your loyalty! If you ever need anything, please feel free to reach out to us at hello@freshprep.ca

Rated 5 out of 5 stars

The FreshPrep service is exemplary

The FreshPrep service is exemplary. I appreciate the time it saves, the variety of food it provides, from local sources as much as possible, and the education on new tastes that I may never have tried otherwise. The quality has been consistently good. We rarely go to a restaurant now. Why would we when we have as good as, or better, food at home that is so easy to prepare? I also appreciate FreshPrep's drive to be more recyclable and sustainable. Variety, choice, convenience, local, sustainable, quality, reliable are all words that describe FreshPrep. Thank you for your hard work. And thank you to the drivers who deliver in all conditions.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Shelley! Thank you so much for your kind words! We at Fresh Prep strive to make cooking fun by offering a variety of recipes! We are so happy to hear that you are enjoying the meals and are enjoying our sustainability initiatives! Please feel free to reach out to us at hello@freshprep.ca if you ever need anything!

Rated 5 out of 5 stars

LOVE, LOVE LOVE FRESHPREP

I've been a FreshPrep client since 2018 and it has changed my life. I love that they are a Vancouver based company and that they source locally as well. I am also impressed with their community services.
I live on my own so eating healthy and consistently was pretty hard to get motivated about. With the meals they provide I get the enjoyment of cooking, which I love, without the hassle of thinking about it, which I hate. Every meal I've had has been DELICIOUS

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Anny! Thank you so much for reaching out and sharing this! We are so happy to hear that you are enjoying our recipes as strive to provide the freshest food and seamless service to make meal planning, that much easier! We truly appreciate your loyalty and if you ever need anything, please feel free to reach out to us at hello@freshprep.ca!

Rated 5 out of 5 stars

Consistent variety

Consistent variety, fresh produce and well curated recipes.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Wilson! Thank you for your kind words! We at Fresh Prep strive to provide the freshest food and seamless service to make meal planning, that much easier! We are happy to hear that you are enjoying our recipes! If you require any assistance at all please feel free to email us at hello@freshprep.ca.

Rated 4 out of 5 stars

Generally tasty and easy enough to…

Generally tasty and easy enough to prepare. They have a good variety of option that cater to different diets ( i.e vegetarian, gluten free, pescatarian etc). Also they are making strides in the low waste department. Only gripes would be occasional quality control issues with missed ingredients etc...

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Jesse! Thank you for your kind words! Our team works hard to get the freshest and highest quality ingredients out there so we are so sorry to hear of the quality issues you had been experiencing. We have passed along your feedback to our team as well! Please feel free to reach out to us at hello@freshprep.ca if you need anything!

Rated 5 out of 5 stars

Have been a subscriber since 2019

Have been a subscriber since 2019. Tried it out for a short time and decided to continue as it improved the mealtimes at my house tremendously and made it easy for me to cook delicious, healthy and easily put together meals. Plus with everything prepackaged the headache of finding condiments and spices is not a worry anymore. My children called me a walking advertisement for Fresh Prep.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi there! Thank you for your kind words! We at Fresh Prep strive to provide the freshest food and seamless service to make meal planning, that much easier! We are so happy to hear that you are enjoying the meals! We appreciate your loyalty and please feel free to reach out to us at hello@freshprep.ca if you need anything. Thank you for helping our family of Chefs grow!

Rated 5 out of 5 stars

I can always count on Fresh Prep for…

I can always count on Fresh Prep for high quality ingredients, easy to prepare recipes that push me to become a more creative cook! I love this service so much and feel like I eat better as a result.

Date of experience: February 08, 2022

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Reply from Fresh Prep

Hi Laura! Thank you for your kind words! We at Fresh Prep strive to provide the freshest food and seamless service to make meal planning, that much easier! We are incredibly happy to hear that this has helped you become more creative in the kitchen! If you ever need anything, please feel free to reach out to us at hello@freshprep.ca!

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