GAME - Derry Reviews

12  Great
TrustScore 4 out of 5

4.0

In the Gaming service Provider category

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Location

c/o Sports Direct, Unit MS03, Foyleside Shopping Centre, BT48 6AP Londonderry/Derry, GB

Reviews4.0

12 total


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Rated 2 out of 5 stars

Customer service skills

Found the employee, who I believe is the manager(tall fella) to persistent to promote, extras. As a sales my myself I understand the importance of this but after a customer states multiple times that there fine with what they have he continued to push. Very off putting service. I would like to note that I've also had great experiences with other staff in this store, especially the guy who normally works the game centre.

Date of experience: May 10, 2023

Reply from GAME - Derry

Hi There,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor


Rated 2 out of 5 stars

Delivery changed on day of expected delivery

I was given a delivery date and then on the day I received an email from them at lunch time to say they couldn’t deliver that day. They delivered the next day but had cancelled plans for the original delivery and they waited so late in the day to inform me of problem.

I won’t use their website again.

Date of experience: May 05, 2023

Reply from GAME - Derry

Hi Emmett,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor


Rated 1 out of 5 stars

Horrendous

Didn't have the console I was looking for, and it took 20 mins to get the attention of the employee as they seemed to have other jobs at the same time.. Atrocious service, wouldn't recommend it to anyone

Date of experience: November 17, 2023

Reply from GAME - Derry

Hi,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Angel
Customer service


Rated 5 out of 5 stars

Fantastic customer service

The man who served me was very helpful informative about the game I was purchasing for my son. Sports direct Derry City

Date of experience: June 07, 2023


Rated 5 out of 5 stars

So good

The staff at game are so nice and friendly. They really go out of your way to make sure you have everything you need and want.

Date of experience: July 23, 2023