3.9
GAME, 54 Friargate, Freshney Shopping Centre, DN31 1ED Grimsby,, GB
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Always have a good experience here, the staff are knowledgeable, friendly and willing to help out. It's also the only place in town where I can buy good quality table top games and D&D gear, especially at a competitive price. I regularly shop here for nerdy gift ideas too.
The staff were extremely helpful with my purchase
Ordered an Xbox series X bundle to collect in store. Website says you receive a voucher to spend in store to offset the delivery cost. When I turn up to collect my items with the intention of using the voucher towards a Vbucks gift card, I am told the voucher cannot be used against digital currency and another list of items. There is nothing else in store that I would want so I feel I have been scammed. If I had known this I would have gone to Argos. No issues with GAME previously and the items were all there hence the 2 stars, but I will be reluctant to use them for my future purchases.
Craig and Shane are a top team
Been shopping in store since it opened.
I like how the store has diversified in Lego and other collectibles- my only moan is that there is a lack of Topps Star Wars trading cards to purchase- plenty of pokemon etc but they aren't my interest
Written by the company
GAME, 54 Friargate, Freshney Shopping Centre, DN31 1ED, Grimsby,, United Kingdom
3.9
11 reviews
Replied to 27% of negative reviews
Typically replies within 48 hours
The staff were extremely helpful with my purchase
Date of experience: February 16, 2024
Always have a good experience here, the staff are knowledgeable, friendly and willing to help out. It's also the only place in town where I can buy good quality table top games and D&D gear, especially at a competitive price. I regularly shop here for nerdy gift ideas too.
Date of experience: February 10, 2024
It's a pleasure every time I need Game
Date of experience: January 06, 2024
Still not received my item a week after being told it will be a couple of days.
Date of experience: December 11, 2023
Reply from GAME - Grimsby
Hi Glen,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Ordered an Xbox series X bundle to collect in store. Website says you receive a voucher to spend in store to offset the delivery cost. When I turn up to collect my items with the intention of using the voucher towards a Vbucks gift card, I am told the voucher cannot be used against digital currency and another list of items. There is nothing else in store that I would want so I feel I have been scammed. If I had known this I would have gone to Argos. No issues with GAME previously and the items were all there hence the 2 stars, but I will be reluctant to use them for my future purchases.
Date of experience: November 16, 2023
Reply from GAME - Grimsby
Hi,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Angel
Customer service
Craig and Shane are a top team
Been shopping in store since it opened.
I like how the store has diversified in Lego and other collectibles- my only moan is that there is a lack of Topps Star Wars trading cards to purchase- plenty of pokemon etc but they aren't my interest
Date of experience: September 23, 2023
Excellent service all round ordered on line and collected the next day..
Date of experience: August 09, 2023
Pretty good service and well-paced. Good service to customers too
Date of experience: August 15, 2023
Enjoyed the games that much I regretted getting rid of them. Fantastic that I could get them back in my collection. Thanks Game.
Date of experience: May 23, 2023
Easy to find what i was after and the cashier was quick and clear on the terms of the purchase
Date of experience: May 17, 2023
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