GAME - Irvine Reviews

11  •  Average
TrustScore 3.5 out of 5

3.5

In the Gaming service Provider category

storefinder.game.co.uk/game/stores/626/Irvine

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GAME, Unit 26A, Rivergate, Irvine, KA12 8EH Irvine,, GB

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Reviews3.5

11 total

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Rated 1 out of 5 stars

Terrible company who are unwilling to…

Terrible company who are unwilling to offer a full refund for a unopened ps5 game that my partner had already bought me for christmas.shocking company policy and very unhelpful manager amanda mcclean in the irvine store.i was offered store credit or the game back even tho my partner had already bought me the game for christmas.i had full receipt of purchase and unopened game yet i couldnt get my money back.shocking service i will never use your company again! 0/10

Date of experience: December 30, 2024

Reply from GAME - Irvine

Hi Alba,


Thanks for taking the time to give us some feedback. We’re sorry to hear about
your disappointment with with our returns policy in store. 

If needed, you can find further information on our policies at help.game.co.uk

We hope that this hasn’t deterred you from shopping with us in the future.

Kind regards,
GAME Customer Services

Rated 1 out of 5 stars

Update on my game review......head…

Update on my game review......head office got back to me saying how sorry they were for the way the manager treated me and my wife but they were sending my complaint to the store but they are not going to tell me what the management at the Irvine store have got to say about the way they treated us or dealt with my complaint...look like no-one at game cares how there staff treat members of the public.....same AI response can a real person not answer reviews??????

Date of experience: December 24, 2023

Reply from GAME - Irvine

Hi Shaun, 

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Em
Customer Services Senior Advisor 

Rated 5 out of 5 stars

The staff at the Irvine Branch are…

The staff at the Irvine Branch are informative and helpful. Often guiding me to products that fit my taste in games perfectly. Alan in particular has for many years now stopped me from making purchases I would regret, and finding suitable alternatives.

Date of experience: April 02, 2024