Eurowings Reviews 5,747

I had a terrible experience with Eurowings at the Fiumicino check-in desk. Their check-in baggage policy and dangerous goods information, clearly stated on their website, were not followed. The lady at the counter was extremely rude and dismissive. I contacted customer service, but their response was unhelpful and demonstrated a lack of understanding, even for basic terms like 'spare batteries.' When I called, they defended the counter staff and insisted their website couldn't be different. I am now escalating this issue to ENAC, LBA, and ECC-Net. Extremely disappointed with Eurowings!

Date of experience: December 11, 2024

How many times can a customer be ignored before an airline takes responsibility? Despite arriving at the airport on time, I was forced to pay an extra €50 for my baggage because the check-in counter was overcrowded, and the queue was so long that, fearing I would miss my flight, I had no choice but to run straight to the gate. I have photographs and video evidence proving the situation, yet Eurowings’ strategy is clear: refusing to take responsibility for their operational failures and blaming the customer instead. Unacceptable. #Eurowings #ServiceFail #CustomerSatisfaction #PassengerRights

Date of experience: January 09, 2025

I recently had the misfortune of booking a flight with Eurowings from Stuttgart to London, and I can confidently say it was the worst airline experience I have ever endured.

The flight was canceled 10 minutes after scheduled boarding due to an incident at Stuttgart Airport, yet most other airlines managed to continue their operations. It appears Eurowings has a policy of canceling flights if it is the cheaper and easier option for the, leaving passengers stranded without any support or communication. Wow.

No Eurowings employees were available at the airport to assist us.
An automated email promised alternative arrangements within half an hour, but hours passed with no updates.
Attempts to call their customer service resulted in 45+ minutes on hold, with no information about wait times.

I was forced to book alternative travel at my own expense, which involved taking a train to Paris and then flying to London via a different airport—an outrageous and unnecessary complication. My original destination was London Heathrow, but I had to settle for Luton due to Eurowings’ failure. This obviously cost more than the EW flight and took ages longer.

This was not just an inconvenience; I was traveling to care for my mother, who has dementia and was relying on me. The added stress and expense caused by Eurowings' incompetence were beyond unacceptable.

I later sent a detailed email expressing my concerns and requesting assistance, but Eurowings has completely ignored it. This lack of response is not only unprofessional but deeply disrespectful to paying customers.

Eurowings, your approach to customer service and crisis management is abysmal. Ignoring customer concerns and abandoning passengers in need is inexcusable. I can only recommend to others what I will do myself: if there is an alternative airline, even if more expensive, I will always chose the other airline over Eurowings. A cheap flight that doesn't take place and leaves you stranded with no acknowledgment or support is always the most expensive option.

Eurowings: your email address should be "noservice-at-eurowings.xxxx", not "service...."

Date of experience: December 29, 2024

Had a two hour delay when taking off at Manchester, the carriers then decided to drop me off at another airport due to noise emissions, when I finally got through customs the bus they arranged for us had left which left me stranded at the cologne airport at 3:30am, I had to sleep at the airport and then make my way to Dusseldorf! I will never use this airliner again, first time using them and first time solo travelling to Germany, definitely an experience which should not happen!

Date of experience: December 27, 2024

This is one of the worst airlines I have ever encountered and only an option if absolutely no alternatives are available. In my experience, they do everything possible to rip off their customers with hidden fees and questionable practices. Their business model seems anything but transparent or fair. Anyone booking with this airline should be prepared for trouble. If you have another option, I strongly recommend avoiding this airline at all costs.

Date of experience: January 07, 2025

Imagine taking a flight to Dubai from Berlin for 7 hours and having to WiFi “because of cost cuts” while the flight price didn’t change, and yeah… 2 tiny toilets for about 200 people. Taking Condor next time, same price but better service for sure.

Date of experience: January 05, 2025

Worst experience ever. They made us pay extra for a hand luggage 50€ ( we had ticket incl. 2 luggage of 23kg which we didn't use). The staff was rude, and insulted us of not reading correctly the rules. You should treat your customers better otherwise they will choose another airline. Shame on you. Never again

Date of experience: January 03, 2025

The worst airline! I won't be flying again. Customer service and air hostess very impolite for a matter that shouldn't be an issue.

Date of experience: January 03, 2025

Flying with Eurowings was not by my choice, I have been rebooked because my initial flight was canceled.
Even though my ticket included a large cabin bag, I was charged 50 euros because my luggage was too big. I tried to show the lady at the counter what was written on my ticket, but she was very rude and said she didn't care, because her system said otherwise.
All in all a very bad experience, I would not recommend this airline at all.

Date of experience: December 30, 2024

I had booked 4 tickets for my friends travel through a third party with eurowings being the airline.
During the online check in I noticed I had put the wrong surname on one of the couples.
I reached out to eurowings for a correction.
Apart from the fact that their fee for correcting the name was as high as booking new tickets the attitude and approach from the customer support staff was out of this world.
I was met with irony and arrogance.
When I questioned the first person why they were being rude to me she simply put me on hold and never came back.
The second person again, arrogance and irony through out the call.
He informed me about the fee but neglected to tell me the fee was only for correcting the name for one way....when I paid the first 220 euros. And asked if my friends were all set for their travels to and from Germany he then told me I needed to pay another 220 euros for the trip back home...
Apart from the shitty attitude from Mohammed throughout the call I couldn't believe they wanted me to give them my card information on the phone for them to charge me, instead of sending me a payment link or any other safer way. When questioning this again I was met with irony.
Please keep in mind, for having to pay 440 euro fee I was veeeeery calm since I myself have the same job as Mohammed and know it is not his fault.

I will never travel or book with eurowings again if they so would even give me free tickets and I will keep advising people not to chose them either.

I hope all seagulls in the world shit on your planes.

Date of experience: December 24, 2024

I've flown with Eurowings a few times and they're generally fine. Typical budget airline stuff.
BUT: When checking in online, the seat selection stage is a complete scam. When you go to change your seat ( in my case, so two passengers could actually sit together), it will initially show you that the the seats you wish to select are '£0'. The total at the bottom of the screen also confirms no charge. However, when you proceed to the next page, it then adds a charge of over £11 per seat! Returning to the seat selection page then looks different and is indeed showing the charge per seat as over £11, unlike previously.
It's a complete scam and a blatant attempt to trick you into paying extra, so be warned!

Date of experience: December 29, 2024

Same type of low budget cattle transport as ryanair.
they will intentionaly seat familie members far apart to upsell seats.

Date of experience: December 14, 2024

What a disappointment,.
anno 2025; a sad and outdated website, no succes of the online checkin,. not on safari, chrome or Firefox,. Needed to call them for a checkin. Thanks for the extra stress..

Date of experience: December 27, 2024

I recently encountered a troubling experience with Eurowings that I feel compelled to share. On the morning of September 1, 2024, my flight EW9468 from Düsseldorf to London was canceled. Despite this flight being operated by an EU carrier departing from an EU airport—conditions under which EU Regulation 261/2004 mandates compensation for cancellations.

After chasing Eurowings for three and a half months for a resolution, they finally replied to me and are refusing to provide the compensation my family is entitled to.

Their refusal is based on the fact that our journey originated in Egypt the previous night, with a flight from Hurghada to Düsseldorf. They argue that since the original origin and final destination are outside the EU, compensation is not applicable. However, the European Court of Justice has ruled that connecting flights departing from an EU member state, even if part of a journey originating outside the EU, are covered under EU Regulation 261/2004.

Furthermore, at the airport, we were advised to purchase food and drinks for our children, with the assurance that these expenses would be reimbursed. Not only has Eurowings denied compensation for the canceled flight, but they have also refused to cover these additional expenses, leaving us out of pocket.

This experience has been frustrating and disappointing, as it appears Eurowings is neglecting its legal obligations and failing to support its passengers during disruptions. I urge potential travelers to consider this experience when choosing an airline, as customer support and adherence to passenger rights are crucial, especially during unforeseen circumstances.

I hope Eurowings will address this issue promptly and ensure that such situations do not recur for other passengers in the future.

Date of experience: September 01, 2024

I was flying from Lisbon. I've booked an extra luggage via Booking.com but at the check out, an employee said they don't see it in their system. When I try to show him my booking confirmation, he started yelling at me and called me "DUMB". When I try to talk to the other employee, he grabbed my arm and try to drag me. At the end, I just wanted to catch my flight and go home so they forced me to pay another extra 50 euros and in return gave me a credit card receipt and nothing else. Apparently I can't ask for refund from booking.com because there is no flight information on the receipt.
I was shell shocked at the moment and didn't know what to do other than comply and leave. I've never been scared like this at an airport.
I've been insulted, yelled at and physically assaulted. Was I also scammed?
STAY AWAY!!!

Date of experience: December 08, 2024

Worst airline with incompetent staff, no customer service, and expensive too. I've spend hours on the phone trying to fix several problems but they don't care. Don't help. Disaster!! I've tried to pay for my flight online and over the phone with 4 different cards form different banks. I've tried all that over several months. I even contacted my banks who checked everything on their end. I asked to be referred to someone who can help when I called them but was told there is no help. Outrageous! They won't have any customers left at this rate

Date of experience: December 06, 2024

Foken stealers Nazi dictator.
They stole 2000$ from, cancelling my flight and not paying back.

Date of experience: September 17, 2024

Absolutely rubbish airline, worst experience ever. They delayed the flight by more than 3 hours, causing me to miss my next flight and therefore, I had to book another flight and accommodation in the connecting country for the night. When I emailed I had no response at all for a month, it was difficult to even get in contact with anyone from the company and at the end of it all, they are refusing to compensate myself and my wife as per their own website terms and conditions and are instead looking to reimburse the cost for missed flights only. In their initial response they advised that they would be reimbursing me and providing compensation and asked for bank details and receipts of expense. Once I provided all evidence they didn’t reply for at least a month and then proceeded to advise me that they will not be making any compensation payments and will not reimburse any additional costs, but will only reimburse the missed flights.

ABSOLUTELY HORRENDOUS AIRLINE!! Do not use at all!

Date of experience: July 20, 2024

This company is so banckrupt, they don't have a process to cancel double booking. I had two tickets, one through a single booking and one through a group booking and they refused to refund one, only offering to return the airport tax. I didn't take them up on their offer, so I ended up checking in with two tickets and having two boarding passes.
Every other company proactively cancels double bookings, but this one is so desperate, they want to keep every single penny they can get.
Either that, or their security and identity control processes are so poor, they can't or don't identify anybody going into their planes. If the latter is the case, I'm afraid terrorists and criminals would have a field day travelling via this airline, so another point for security, I guess.

Date of experience: April 08, 2024

Ok. This could be long.
1. Put in my name on top of page.
2. Found a flight.
3. Out in the details of my friend. I know I did this as I had to correct her last name.
4. Pressed enter, at no point was my name OR the passengers name to be seen from this point.
5. Paid by PayPal.
6. Confirmation email. With my friends first name and my last name.
7. Called service centre.
8. Had to pay 70 to change the name. Even though I had the right to change my flight free I they were not prepared to change the name that either because I paid via PayPal or their system I have no idea. But there's a glitch.
I only ever fly with them but now I may rethink. As as far as I'm concerned that 70 euro is extortion plain and simple.

Date of experience: November 15, 2024