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Garden State Tile Reviews 777

•
TrustScore 5 out of 5

4.9

Bathroom Remodeler

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Rated 5 out of 5 stars

When I finished the refurbishment in my house, I understood that I didn't finish the bathroom. I required a rapid solution to this issue as I promised my wife to finish it within a month.
Fortunately, I faced this company and explained them all th details, what do I require and which budget I am ready to zallocate. I provided them with the mockups and they even added some details according to their view. Frankly, they did it perfectly, and their details seem perfect as well. Guess that if there will be a necessity to make a new design of my bathroom, I would certainly apply to them once again.

Rated 5 out of 5 stars

My partner and I had the best experience here working with their representative Carolyn. She spent a lot of time with us picking out the perfect tile. Cannot recommend enough. She was fantastic.

Rated 4 out of 5 stars

GST have great product selection and options for tile and accessories trade w/ delivery options too.
Some of the price sheets are inaccurate and I have had to purchase more product than intended or quoted to my client- unfortunately.
The staff is friendly, and helpful. However,
staffing has had a lot of ongoing turnover challenges which can cause a lot of delays in getting correct information, details, deliveries. Remodeling is always dealing with someone's deadline, so that can be an issue at times.

Rated 5 out of 5 stars

Maria at Garden State tile was extremely helpful in helping create a spectacular master bathroom for us. Anna at Garden State tile was very helpful in helping us pick up the tile during these trying times. We used Garden State tile last year for another bathroom and we used them over twenty years ago for a kitchen and bath renovation. Each time we were very pleased with the tile purchased as well as the service we received.

Company details

  1. Bathroom Remodeler
  2. Architect
  3. Construction Company
  4. Day Spa
  5. Furniture Store
  6. Interior Designer
  7. Kitchen Supply Store
  8. Living Room Furniture Store

Information provided by various external sources

Garden State Tile is built on the idea that people make all the difference. Since 1957, we have proudly served the East Coast and beyond. The service and design expertise we provide have defined our reputation. With over 50 years of tile and stone experience and a long tradition of providing exceptional service, we are here to guide, educate, and consult.

Contact info

Rated 5 out of 5 stars
Invited

Bathroom remodeling

Maria made our visit pleasant She was very informative with helping us pick out wall and floor tile I won't hesitate going back for our next project

Date of experience: August 17, 2017

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Reply from Garden State Tile

Maria is a true professional and we appreciate your kind recognition of her talent!
We are looking forward to seeing you again when that project is ready.

Rated 2 out of 5 stars
Invited

Company is a wreck

The sale clerk was awesome. However, the company's ability to track the orders and get the supplies in on time is a wreck!!!! Customer service dealing with lost orders is also in shambles. Told when they find it they'll let me know. What happens if they never find it? Wasted valuable time, they should have reordered as soon as they knew there was a problem. Never did use the grout, went somewhere else!!!!

Date of experience: August 17, 2017

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Reply from Garden State Tile

We hear you John and appreciate the candor. This should have never happened and we are truly sorry it happened to you. GST is immediately taking a hard look at our processes and an instant improvement will be in place! We hope you'll give us another chance to demonstrate our dedication to service and we invite you to share any further commentary to nss@gstile.com.

Rated 5 out of 5 stars
Invited

Excellent experience…

I saw Garden State's work at a well known designer show house and decided to stop there for tile for the front hall in my 1920s house. The person who helped me was knowledgeable and creative, the displays at the showroom were varied. I could not have been happier with my experience. The floor has been installed and I love it. I would not hesitate to use garden State tile again.

Date of experience: August 17, 2017

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Reply from Garden State Tile

We are so glad you chose us!

Rated 5 out of 5 stars
Invited

Staff are professional

Staff are professional, knowledgeable, courteous. Also, extremely helpful with design styles and colors. I would highly recommend Garden State Tile.

Date of experience: August 17, 2017

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Reply from Garden State Tile

We sure appreciate you taking the time to post a review, Bob & Vickie!
GST wishes you much luck and happiness with your selections.

Rated 5 out of 5 stars
Invited

The staff was very helpful

The staff was very helpful, and we received our order quicker than we expected.

Date of experience: August 17, 2017

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Reply from Garden State Tile

Thanks Colleen. We are always happy to help and so thrilled that the turnaround beat the expectation!

Rated 5 out of 5 stars
Invited

So far the ladies have helped my Wife …

So far the ladies have helped my Wife and Me a great deal with all the selections we needed to make.
I'm looking forward to finalizing our selections with the continued assistance of the awesome staff and products at GST

Date of experience: August 13, 2017

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Reply from Garden State Tile

Thanks Jeff. We are so appreciative that you and your wife chose GST. We look forward to being there for you till total project completion!

Rated 5 out of 5 stars
Invited

We were looking for a particular tile …

We were looking for a particular tile that is only sold by certain retailers/distributors. We expected the price to be high, which it wasn't, and Garden State received the tile at their location within 2 days of ordering it. We couldn't be more pleased with Garden State Tile.

Date of experience: August 12, 2017

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Reply from Garden State Tile

We are just happy we could be part of the solution to your design dream and hope your selection brings much happiness to your home!

Rated 5 out of 5 stars
Invited

Stephanie was wonderful to work with

Stephanie was wonderful to work with! She was pleasant, knowledgeable and really helped me narrow down my tile choices to one that we couldn't be happier with. My kitchen looks beautiful! I would highly recommend GST. Ask for Stephanie!!

Date of experience: August 11, 2017

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Reply from Garden State Tile

Thank you for the referral Sue! Stephanie is super talented and has great passion for her client's visions.

Rated 5 out of 5 stars
Invited

Always Good Help

Garden State employees are always easy to talk to and helpful with my customers when it comes to design and work flow. They understand each customer has a budget and they try to accommodate.

Date of experience: August 11, 2017

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Reply from Garden State Tile

We enjoy working with you and appreciate your recognition of our efforts! GST believes everyone deserves a unique experience and a superior design opportunity regardless of budget.

Rated 5 out of 5 stars
Invited

Friendly courteous and extremely …

Friendly courteous and extremely helpful. My sales person went out of her way to help us find the perfect tile for our home

Date of experience: August 11, 2017

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Reply from Garden State Tile

From all of us at GST, wishing you much happiness with your new tile!

Rated 4 out of 5 stars
Invited

Very helpful with our tile selection

Very helpful with our tile selection. Great selection to chose from.

Date of experience: August 10, 2017

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Reply from Garden State Tile

Thank you Laure for your review. We have an awesome team that finds the best products from around the world so that every customer's design dream might be fulfilled!

Rated 5 out of 5 stars
Invited

Excellent customer service from the …

Excellent customer service from the moment I walked into the showroom to delivery of the product. I am a professional in the development and construction industry and was so turned off by the 3 other tile showrooms nearby where I was totally ignored or met with a "I can't be bothered" attitude. My clients keep tile companies in business and so when you ignore me - do you think I am going to send my clients to you?! Salespeople give the first and lasting impression. If they don't care - the customer needs to find a better tile company. The salesperson at GST was attentive and professional, helpful in terms of advising and offering additional options and then sent me on my way with a sample. I placed my order within 24 hours and received it when it was promised. Well done! I highly recommend GST.

Date of experience: August 10, 2017

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Reply from Garden State Tile

We agree! Nothing is worse than poor service. Your clients deserve the very best we have to offer. GST hopes to see you again soon!

Rated 5 out of 5 stars
Invited

We had a wonderful experience with …

We had a wonderful experience with Garden State Tile! Every person we spoke to was knowledgeable and willing to help us.

Date of experience: August 10, 2017

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Reply from Garden State Tile

Thanks for sharing Billie. It means a great deal to us that you recognized at GST, service is what we are most proud of.

Rated 5 out of 5 stars
Invited

Even though this was a very small order …

Even though this was a very small order I was treated as if was a large job and the advice was right on.

Date of experience: August 10, 2017

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Reply from Garden State Tile

Large or small, we want to be your source! We are pleased to learn that our passion for our products provided the advice you needed...

Rated 5 out of 5 stars
Invited

Great products and Jennifer at the …

Great products and Jennifer at the Philly store is very knowledgeable and helpful in design.

Date of experience: August 10, 2017

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Reply from Garden State Tile

Thank you Joe, for taking the time to voice your opinion and your recognition of the design expertise of our Philly team!

Rated 5 out of 5 stars
Invited

This was our first experience with GST

This was our first experience with GST, selecting and tiling our bathroom floor that was last done in 1953. Caroline was extremely knowledgeable
and helpful, and very patient with us. The floor came out great and we're
very happy with it and looking forward to our next project. The showroom
is beautiful and all working for GST is very pleasant and helpful.
Thanks Again.

Date of experience: August 05, 2017

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Reply from Garden State Tile

Thank you for the privilege of being part of the renovation and for your recognition of Caroline's talent! We are extremely proud of the efforts our design teams make to stay educated in both product and trends ensuring you receive the best advise and industry expertise. When that next project is ready, we will be here for you.

Rated 5 out of 5 stars
Invited

Very satisfied

Our contractor sent us to this tile store. We were very happy he did. Salesperson was very knowledgeable and extremely helpful with the design of our new shower. It turned out wonderfully and the tile is fantastic.

Date of experience: August 04, 2017

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Reply from Garden State Tile

Thanks Melissa! We are so happy to have been referred and to have been a part of your new shower.

Rated 3 out of 5 stars
Invited

company charged a fuel surcharge on end …

company charged a fuel surcharge on end bill should of put on original estimate. could not return full box of tile because I was told that lot of that tile was not in stock any more did return with in 30 days.

Date of experience: August 04, 2017

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Reply from Garden State Tile

We regret that our industry fosters an energy surcharge. When dealing with vast suppliers from all over the world, it's the most practical solution to a constantly changing market. Any formal quotation we create will always have this small fee represented. We see a credit was issued on your behalf so if there remains any issue on the return, please reach out to nss@gstile.com. We appreciate your feedback!

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