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Garden State Tile Reviews 777

•
TrustScore 5 out of 5

4.9

Bathroom Remodeler

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Rated 5 out of 5 stars

When I finished the refurbishment in my house, I understood that I didn't finish the bathroom. I required a rapid solution to this issue as I promised my wife to finish it within a month.
Fortunately, I faced this company and explained them all th details, what do I require and which budget I am ready to zallocate. I provided them with the mockups and they even added some details according to their view. Frankly, they did it perfectly, and their details seem perfect as well. Guess that if there will be a necessity to make a new design of my bathroom, I would certainly apply to them once again.

Rated 5 out of 5 stars

My partner and I had the best experience here working with their representative Carolyn. She spent a lot of time with us picking out the perfect tile. Cannot recommend enough. She was fantastic.

Rated 4 out of 5 stars

GST have great product selection and options for tile and accessories trade w/ delivery options too.
Some of the price sheets are inaccurate and I have had to purchase more product than intended or quoted to my client- unfortunately.
The staff is friendly, and helpful. However,
staffing has had a lot of ongoing turnover challenges which can cause a lot of delays in getting correct information, details, deliveries. Remodeling is always dealing with someone's deadline, so that can be an issue at times.

Rated 5 out of 5 stars

Maria at Garden State tile was extremely helpful in helping create a spectacular master bathroom for us. Anna at Garden State tile was very helpful in helping us pick up the tile during these trying times. We used Garden State tile last year for another bathroom and we used them over twenty years ago for a kitchen and bath renovation. Each time we were very pleased with the tile purchased as well as the service we received.

Company details

  1. Bathroom Remodeler
  2. Architect
  3. Construction Company
  4. Day Spa
  5. Furniture Store
  6. Interior Designer
  7. Kitchen Supply Store
  8. Living Room Furniture Store

Information provided by various external sources

Garden State Tile is built on the idea that people make all the difference. Since 1957, we have proudly served the East Coast and beyond. The service and design expertise we provide have defined our reputation. With over 50 years of tile and stone experience and a long tradition of providing exceptional service, we are here to guide, educate, and consult.

Contact info

Rated 5 out of 5 stars
Invited

Very very helpful and knowledgeable

Very, very helpful and extremely knowledgeable about the product lines. We wouldn't go anywhere else!

Date of experience: July 07, 2017

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Reply from Garden State Tile

Our Philly team truly does their homework so that you have the power to make the most informed choice for your project. Thank you for acknowledging them!

Rated 5 out of 5 stars
Invited

The Samples were great

The Samples were great, the woman that helped us was wonderful, and when we had to return some unopened tiles they were very helpful. All around great experience!

Date of experience: July 07, 2017

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Reply from Garden State Tile

Thank you April!

Rated 5 out of 5 stars
Invited

Excellent advice and service

Excellent advice based on my wishes for the two areas to be tiled. Great follow-up as I made the final choices.

Date of experience: July 07, 2017

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Reply from Garden State Tile

Thank you, Tracy, for recognizing what we pride ourselves in. We'll expertly provide insight into the product, design recommendations, directions in care and maintenance, so you can make the best choice. Come back and see us again!

Rated 5 out of 5 stars
Invited

Maria Santos Did a Great Job

Maria was an excellent adviser to us. She was fully informed of all options and price points that were available and had a great amount of patience as well. We met with her from time to time over a course of several months (we were tiling 3 baths, a den and a laundry area). While she obviously had other customers and the store itself was often busy, she was always able to schedule a time for us to come in that worked for us.

Date of experience: July 07, 2017

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Reply from Garden State Tile

Maria is a true pro and we are proud to have her on our team. We trust you will love your newly designed spaces for many many years. Thank you!

Rated 5 out of 5 stars
Invited

Exceptional service from Deanna

Exceptional service from Deanna! I will not buy tile from anyone else!
Also, great selection!

Date of experience: July 07, 2017

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Reply from Garden State Tile

What a wonderful compliment for a newer member of our team. Clearly, she is representing well!

Rated 5 out of 5 stars
Invited

Customer service

Customer service, selection and price make GSTile the best in Savannah

Date of experience: July 07, 2017

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Reply from Garden State Tile

We are always excited to be able to bring our brand to great cities. Savannah is one of the best!
Much obliged for your kind words.

Rated 5 out of 5 stars
Invited

I have been recommending Garden State …

I have been recommending Garden State to my customers for several years now and most of them have selected their tile from Garden State. Any problems that have occurred were taken care of promptly.

Date of experience: July 07, 2017

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Reply from Garden State Tile

We LOVE referrals! While we all know that "stuff" happens (especially in the construction industry), very happy to learn that you recognize our never ending desire to get it right!

Rated 5 out of 5 stars
Invited

Kitchen Backsplash

Beautiful showroom with plenty of options to choose from. Great costumer service was provided.

Date of experience: July 01, 2017

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Reply from Garden State Tile

Thank you! It was truly our pleasure.

Rated 5 out of 5 stars
Invited

Would use GS again!

The staff was very helpful in picking tile samples that met our style and matched the colors of our kitchen. We were very happy with their expertise and patience. The time looks great and gabe our kitchen a new look!

Date of experience: June 30, 2017

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Reply from Garden State Tile

Thanks Brian! We appreciate the recognition and were thrilled to have been a part of your new kitchen.

Rated 5 out of 5 stars
Invited

5 Star Service!

From staff to selection garden state tile was the best. I must have been to every tile store in New Jersey looking for a very specific design. Their staff took the time to go through options, give suggestions and help map out my vision piece by piece. My entryway and kitchen are complete; now it's time to start the bathrooms! I will absolutely be returning as I continue to update my home! Thank you!!!!

Date of experience: June 30, 2017

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Reply from Garden State Tile

Thank you Emily! We look forward to your visit and another opportunity to design your next amazing space.

Rated 1 out of 5 stars
Invited

Ordered something different from what …

Ordered something different from what was originally requested without my approval. Never notified me when it came in. Did not match and had to return!

Date of experience: June 29, 2017

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Reply from Garden State Tile

Hi Karen,
We, at Garden State Tile, truly appreciate feedback and are dedicated to transforming all commentary into action! We are deeply concerned to learn of your experience and would greatly appreciate any further details you are willing to provide so that we can pinpoint the source and swiftly correct! Are you willing to share which location and with whom you attempted this transaction with? Please reach out to nss@gstile.com. We really do care and we humbly apologize for not delivering on our brand promise.

Rated 1 out of 5 stars
Invited

Lead time

Specifically asked if anything had lead time and was told all of my selections would be in stock. When i went to get them 6 different tile selections only 1 was available.

Date of experience: June 23, 2017

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Reply from Garden State Tile

Thank you for your important feedback. We apologize that such a miscommunication was allowed to happen and assure you that our teams will be retrained to make sure we provide clear information. Every customer. Every time.

Rated 5 out of 5 stars
Invited

Excellent Service, products, and all of the above.

Jessica and Valerie at GST are always more than accommodating, knowledgeable and a pleasure to work with. GST's great line of products is always evolving and a great resource for our firm.

Date of experience: June 23, 2017

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Reply from Garden State Tile

Thank you Omar for the wonderful shout out and recognition of two special GST team members!
We really enjoy working with you as well.

Rated 3 out of 5 stars
Invited

SOME OF THE PRODUCT SAMPLES ARE NOT …

SOME OF THE PRODUCT SAMPLES ARE NOT FREE.

Date of experience: June 23, 2017

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Reply from Garden State Tile

Thank you for your review. Yes, we acknowledge that not all samples are free. While we routinely provide loose tiles at no charge, the expensive decors and trims are prohibitive! Ultimately, even those can be borrowed with a returnable deposit. We really want to assist customers in making the best design choices for their spaces!

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