After I placed my initial order, I wanted to add some products to the same order. They were very accommodating and adjusted the order with no issues! I will definitely be using Hair Care for my hair products moving forward!
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One of my products came with a large crack in the bottle.
I emailed customer service and they responded within an hour and refunded the damaged product. Excellent customer service! I will be ordering again in the future.
So I have been buying Kevin Murphy smooth again for years including from hair care Canada I have never had a problem actually very happy but for some reason the product I just bought about a month ago smells nothing like the product I have always purchased and makes my hair very dry and brittle so I contacted hair Canada no response to either of my emails. Very disappointed I tried to call them ALL numbers are disconnected
I contacted Kevin Murphy to find out if they had changed their product due to the smell and how different it is now they adv that they hadn’t only the packaging they adv that a lot of other places water the product down and that can affect the product
Not ok
Came quickly and packaged well.
Company details
Written by the company
Get Salon-Quality Hair With Online Professional Hair Care Products From Hair Care Canada. Whether you want long and luscious locks or to maintain your short and sexy bob, Hair Care Canada has the products you want and your hair demands. From your daily shampoo and conditioner regime to designer hairstyling products that you see at professional hair salons; find them here. Now, proper hair care is within reach with Hair Care Canada's online store. Take your hair care routine up a notch with top brands like Kevin Murphy, Moroccanoil, Nioxin, Eleven Australia, Ethica Beauty anti-ageing, Neuma, Matrix Biolage, Roots Scalp Treatment, Living Proof, and many more. Hair Care Canada provides the very best professional Hair Care products right here! Hair Care products that are so good it’s like you spent hours getting professional salon care. Reveal the best version of your hair and make every day an awesome hair day using the top brand name hair care products sold at Hair Care Canada. Hair Care Canada specializes exclusively in providing contactless shopping, procurement, and delivery of leading top brand professional hair care products to Canadians as we are a true Canadian company, owned and operated by Canadians who are invested in helping our fellow citizens find the top performing hair care products in the industry, and deliver them quickly to our customers. Hair Care Canada is a division of Scissorworks and Company Beauty Boutique based in Calgary Alberta Canada.
Contact info
10421 Bonaventure Dr SE, T2J 6Y2, Calgary, Canada
- 825 360 0181
- support@haircarecanada.ca
- www.haircarecanada.ca
Came quickly and packaged well.
Date of experience: December 13, 2024
A+++ Service
After I placed my initial order, I wanted to add some products to the same order. They were very accommodating and adjusted the order with no issues! I will definitely be using Hair Care for my hair products moving forward!
Date of experience: November 30, 2024
One of my products came with a large…
One of my products came with a large crack in the bottle.
I emailed customer service and they responded within an hour and refunded the damaged product. Excellent customer service! I will be ordering again in the future.
Date of experience: November 23, 2024
Not ok …
So I have been buying Kevin Murphy smooth again for years including from hair care Canada I have never had a problem actually very happy but for some reason the product I just bought about a month ago smells nothing like the product I have always purchased and makes my hair very dry and brittle so I contacted hair Canada no response to either of my emails. Very disappointed I tried to call them ALL numbers are disconnected
I contacted Kevin Murphy to find out if they had changed their product due to the smell and how different it is now they adv that they hadn’t only the packaging they adv that a lot of other places water the product down and that can affect the product
Not ok
Date of experience: October 23, 2024
Reply from Hair Care Canada Ltd.
I’m sorry you are not pleased with the response we did provide on Nov 25, 2024 at 12:57 PM, and am also saddened to read claims made that are also inaccurate. I trust readers will recognize our 4.8 start rating based on the other 309 positive reviews made demonstrates our true calibre of service and product quality.
---------- Forwarded message ----------
From: Hair Care Canada Support support@haircarecanada.ca
Date: Nov 25, 2024 at 12:57 PM -0500
To: avivakolotinsky@ymail.com
Subject: Re: New customer message on November 25, 2024 at 10:21 am
Hi Aviva
Nothing has changed on our end. We buy our product from the nationally approved supplier of Kevin Murphy which is International Beauty. https://internationalbeauty.ca/
They supply to the professional salon industry only
The batch of the product you mention has been selling to the market place for over 8 weeks and there are no reported issues. We do not have another batch coming for several weeks.
Unfortunately we cannot accept opened and used product back as it is a personal hygiene use item and non refundable. Policy here:
https://www.haircarecanada.ca/policies/refund-policy
Best Regards,
Stuart
Shopping and checkout was super simple…
Shopping and checkout was super simple and straight forward. Items arrived well packaged, in perfect condition, and exactly on time as per the tracking number. Will for sure use again!
Date of experience: March 13, 2024
Reply from Hair Care Canada Ltd.
Very much appreciated, Jeff! Thank you for your support.
Awful experience
I ordered 3 session spray and 3 Do over.
I received 1 of each and when I sent an email saying I was disgusted with the service and I would not use ‘hair care Canada’ again. I received a phone call from Corby Johnston saying I was abusive, saying it was a little mistake (as a senior $113 out of pocket is not little) there was no apology just berating me for complaining. He then hung up on me.
Date of experience: March 20, 2024
Reply from Hair Care Canada Ltd.
We do have a zero tolerance for abuse and simply will not stand for unfounded attacks on our integrity and business. Occasionally there are mis-picks of product… humans make mistakes. Our error rate is less than 1%. On the rare occasion this happens, the error is immediately rectified once alerted. There was no loss to you Ms Rowe as the missing product was refunded to you immediately as you stated you would no longer use us in your unfair email berating us. As you have been a customer for over 2 years and we had shipped 3 previous orders to you with 100% accuracy it is apparent we are honest and fulfill as expected, which is also the reason why we have a 4.8 out of 5 star rating. In this particular case a minor oversight took place and only 1 of each product was picked and shipped. As you are a long time customer you were called to understand why a scathing email would be sent. However, it was futile to try and speak with you. It is disappointing to serve a customer on 3 separate occasions perfectly and hear nothing, and then be thrashed on the 4th due to your assumption the intent was to defraud you. Kindness and empathy do make a difference when it comes to human interaction. We chose to serve customers who support that mind set.
Reply from Hair Care Canada Ltd.
😀🙏
I received my products in a nice delay
I received my products in a nice delay.
The products was well pack.
I was can track my order with the tracking number easyly.
Date of experience: March 01, 2024
Reply from Hair Care Canada Ltd.
Thank you Carole
It was easy to order
It was easy to order, delivery was fast, and the products are A+.
Date of experience: February 24, 2024
Reply from Hair Care Canada Ltd.
Great to hear and thank you for your business, and review.
Just what I ordered…
I got just what I ordered when it was scheduled to arrive with zero problems. Good price and great experience. Will continue to order products from Hair Care Canada.
Date of experience: February 23, 2024
Reply from Hair Care Canada Ltd.
Great news and thank you for this!
Got this Product fast,I intend on…
Got this Product fast,I intend on ordering more I have bought Haircare Kevin Murphy Easy Rider It smells and smooth along my hair this hair Product spike my hair better than other Product.I first learned about this Product from cutting my hair
Date of experience: February 08, 2024
Reply from Hair Care Canada Ltd.
Thank you Ahmed!
First time ordering from your company.
First time ordering from your company. I had downloaded the QR code but couldn't track the package for some reason, so I was surprised when it did arrive via Canada Post - it was approximately 1 week from the time of ordering.
Date of experience: January 18, 2024
Reply from Hair Care Canada Ltd.
Thanks for this feedback and review Allan! We are very happy you found us! In the name of continuous improvement, I saw that you were asked to download a QR code that didn’t seem to work. Can you share what platform that code came from? I’m not familiar with a Canada Post QR code option as traditionally a tracking number and link to Canada Post is emailed. Thanks very much. Corby - Owner.
Kevin Murphy products are available
I got the products that I needed and in larger quantities which made it cheaper.
Date of experience: January 12, 2024
Reply from Hair Care Canada Ltd.
Great news! Thank you for taking the time to write this, Shraddha.
Quick response to my questions
Quick response to my questions, shipping was very fast. Thank you!
Date of experience: January 10, 2024
Reply from Hair Care Canada Ltd.
Thanks very much, Andrew! I appreciate you taking a moment to share your experience! Corby.
This company is very prompt in its'…
This company is very prompt in its' deliveries and carries a wide range of hair products. Highly recommend them :)
Date of experience: January 03, 2024
Reply from Hair Care Canada Ltd.
Thanks for the kind words and your support, Karyn! See you agains soon! 😀
The price was great
The price was great. the product I order was delivered quickly. I received exactly what I ordered.
Date of experience: January 02, 2024
Reply from Hair Care Canada Ltd.
Great to hear, Melony. Thank you.
got the exact product I wanted quickly…
got the exact product I wanted quickly and at a very good price.
Date of experience: January 02, 2024
Reply from Hair Care Canada Ltd.
Thank you Candice! 😀
Great customer service
Great customer service, friendly and fast service. Highly recommend
Date of experience: January 02, 2024
Reply from Hair Care Canada Ltd.
Krysten, thank you for your support and kind words!
great service and prompt delivery
Ordered shampoo and conditionar on dec 27 and it was at my door on Dec 29. Great service.
Date of experience: December 25, 2023
Reply from Hair Care Canada Ltd.
Wow! Even I’m surprised! 😀 Fantastic to hear this and thank you, Andrea!
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