home24  Reviews 5,041

My order disappeared. They don’t reply on my email. There is no phone number where I can call.

It says in the system that the parcel was delivered but we never got it. We even don’t know who is going to deliver.

Please improve your system and we are still waiting for our order 1020155305

Date of experience: January 13, 2025

Was unable to pay with two credit cards so had to finally pay by using a different method -Ideal.

Date of experience: January 10, 2025

I ordered two LED badkamerlamp Mini II, and when the electrician put them up, one of the glass lamps turned out to be broken. When I emailed customer service, asking if it was possible just to buy a replacement glass lamp (I did not know at what stage it had broken), they called me straight back, and straight away offered to send me a replacement lamp, at no cost. It arrived so promptly I was able to fix it in time for my family coming for Christmas. I love the lamps and I appreciate the fantastic customer service! I will buy from you again, thank you.

Date of experience: December 23, 2024

Date of experience: January 06, 2025

Fast easy good products
Thanks

Date of experience: January 04, 2025

I have used home 24 a few times now, I am kept up to date with deliveries and the quality is good

Date of experience: January 02, 2025

Easy lovely excited to receive

Date of experience: December 18, 2024

Great assortiment amazing quality!

Date of experience: December 08, 2024

Unfortunately an item in my order was received damaged. Customer service for this company is second to none! I'm truly impressed with their after sales service!

Date of experience: December 06, 2024

Ordered on Nov 7th. Initial delivery was Dec 10th, and now it moved to Jan 10th. Let's see, what the reality will be.

Upd: as per below, maybe things will look better - looking forward to it!

Date of experience: December 03, 2024

Amazing experience

Date of experience: May 01, 2024

Ordered with home24 2 sofas and some small accessories over last year. First sofa arrived perfectly. With second we had issue 3 times due PostNL. Home24 each time tried to help, overall was responsive and can say that at the end despite difficulties was happy story with happy end.

Date of experience: November 29, 2024

Expecting a quick delivery of both the products. fingers crossed.

Date of experience: November 29, 2024

Date of experience: November 24, 2024

Honestly the worst customer service and supply chain experience I've ever had. Recommend to completely avoid Home24, or at least resign yourself to having to wait 1 year or more for delivery.

We ordered a couch in June 2024 for delivery in August 2024 ahead of the arrival of our baby in November 2024. It is now November, and the only thing that has been delivered is our baby!

For more than four months since August the 'Order' details on the website has been secretly updated by Home24, claiming the sofa will be delivered in two weeks from that date. Yet the same pantomime has been going on for four months - with delivery now estimated for December 2024!

We've made six calls to NL customer service in four months. Each time we are sincerely assured that the sofa will be delivered on the stated date on the website (in the next two weeks), only for the 'Order' details to be secretly updated again a few days later to add another two week delay (initially to late August, then to early Sept, late Sept, early Oct, late Oct, early Nov, late Nov, now mid December 2024).

On our latest call (to head-office in Germany) they claimed there is no record of when the couch will arrive in the warehouse - yet insisted it would still be delivered in December. If not, they assured we could apply to get a refund or a 'discount' (as if this makes up for a six month delay, or potentially never receiving the sofa!).

Of course, we all know delays happen in supply-chains. But clearly they have no idea about product delays yet have decided it is better for business to deceive their customers into thinking delivery is 'just around the corner' so you don't order another couch with a competitor that will arrive much sooner. We've been waiting months for someone to give us an honest delivery date - but afraid we'll be waiting till our son's first birthday!

Recommend to completely avoid Home24, or at least resign yourself to having to wait 1 year or more for delivery.

Date of experience: November 19, 2024

Trusted website.

Date of experience: November 15, 2024

I have been user for this since 5 years. Got many products great quality.

Date of experience: November 05, 2024

I ordered 6 chairs and now 2 more. They came a lot more earlier than I expected. The chairs are good quality. I will order more things from this website, I had a positive experience so far.

Date of experience: October 31, 2024

We ordered some furniture for our main entrance from home24. One of the pieces was broken and home24 was very fast to solve it. They took the broken piece and delivered a new one within a week. Very happy with their service!

Date of experience: October 10, 2024

i am a regular customer of home24. I book most of the times booking with a discount, which helps to get better value.

Date of experience: October 09, 2024