Homebase Reviews 195,801

Always a pleasure to go in.Great variety in strimmers and hedge trimmers.Been a customer for many years.All staff very helpful esp checkout and Caroline who is always so efficient and cheerful and the staff member in wheelchair also.
Sorry to see it go but I hope the staff continue with new group
Tom C

Date of experience: September 11, 2024

Contractual parking charge notice.

Not only did I spend over £300 in store but got lumbered with a parking charge for being 14 minutes over the allocated time. What kind of organisation charges people for spending money in store. ( One that's gone bust obviously). It's not like it's a pay and display car park. I thought you would want people to browse and spend. Not surprised people don't go in store when you can go to B and Q for free.

Date of experience: December 13, 2024

I placed an order and never heard anything the money has gone from my account

Date of experience: December 18, 2024

Went into homebase in Basingstoke, asked if the display Christmas decorations was for sale, the staff said they was waiting to hear from head office, when they can be sold, then a staff(women) sold candy canes from that display to a customer, when I asked she said they were broken and the customer was going to try and fix them, what you are going to buy broken items, and they came from the display that nothing can be sold and pigs can fly

Date of experience: December 21, 2024

Absolutely disgusting standards and service. Ordered 26-11 never arrived 02/12 as declared, chase and told to be patient! For three weeks! Promised Tuesday 17/12 never arrived, promised Friday 20/12 never arrived, asked to cancel told I have to wait 3-5 days for my money, completely inept will never ever use again

Date of experience: December 21, 2024

Evelyn, Luton Branch! What a gem! I cannot thank you enough for the help that you gave me today. You went way above and beyond and with a smile on your face. I could not have coped without your help! Thank you so very much!

Date of experience: December 21, 2024

The staff are excellent and there's some brilliant bargains in the administration sale. The prices are sometimes cheaper than what's stated on the ticket also.

However, Whilst I appreciate it's a DIY store, it isn't very clean and my hands were black when I left.

Some of the stock had clearly been there for some time and I noticed items that had a 'use by' date of early 2020! - nearly 5 years ago. It makes it clear to see why the business has failed to be honest.

Date of experience: December 16, 2024

I placed an online order in November. Part of the order was delivered a few days later than it should have been. I contacted customer services and requested delivery of the remaining part of the order which was intended as a Christmas gift. I was assured that it would be delivered in the next few days. I have not yet received the missing item though my online account falsely suggests that delivery is complete. I have contacted customer services by email several times but I am told that customer services have no capability of reviewing my order or resolving the delivery shortfall. Apparently, they cannot advise a delivery date and have simply advised me to await delivery whenever that may happen. Clearly, this is totally unhelpful (especially given that it is a Christmas gift!).and ignores the fact that I placed my order, and paid for it in November. Truly inadequate and unreliable service from Homebase.

Date of experience: December 18, 2024

Order a square unit, delay after delay.

Called - issue with courier
Rang week later - no issue with courier issue with warehouse

Called again 3 weeks after still no date for shipment.

Shocking service, no update having to chase and chase, not happy with this level of service.

Date of experience: December 18, 2024

Horrendous
Home delivery by XPO is awful service
Customer service helpline not helpful
Terrible to say however no wonder company are in administration with service levels like this

Date of experience: December 18, 2024

DO NOT ORDER FROM HOMEBASE GONE INTO ADMINISTRATION YOU WILL NOT RECEIVE YOUR GOODS. IVE HAD TO FORCE A REFUND 10 DAYS ON. HOMEBASE WILL TRY TO EVADE REFUNDING DELIVERY CHARGES. ALL WORKING FROM HOME CAN BARELY HEAR WITH KIDS SCREAMING IN THE BACKGROUND.

Date of experience: December 10, 2024

Great service, and grabbed a bargain.

Date of experience: December 14, 2024

I ordered a sofa bed from Homebase which was due to arrive on 20th November. The latest update is that it will hopefully arrive on 20th December, although I am not holding my breath for it to turn up. The original delivery date has changed to the 27th November, 11th December, 18th December and now 20th December - failing to turn up on every occasion. On the 11th, I had confirmation from the customer service team via phone call that it was out for delivery between 11am-5pm. I watched the tracking link until 9pm when the delivery van got as close as 10 miles from my house before turning round back to the depot. After complaining, the Homebase team changed my delivery slot to the 18th December. No surprises it didn’t turn up. Truly awful experience, not sure if it’s Homebase or XPO’s fault but I would avoid both at all costs.

Date of experience: December 18, 2024

Laughing at Ben Hutchinson review below. What makes you think if a member of staff abuses customers that the customer had done something to deserve it?

Was it you by any chance? That why you're in here writing your drivel? Did you put your big boy pants on before you started writing that drivel?

It was one specific member of staff who was abusive, not any of the others. As the review says he made it clear there was no HR for the customer to complain to, clearly insinuating that gave him all the freedom he needed to be as rude as he wanted.

Good for a comedy sketch. Doesn't work in real life.

The whole point of being customer facing in retail is to keep your cool when customers complain. Not swear at them like a drunk just because his fragile little ego got tested slightly.

And all this pity??? It's a checkout job at a DIY store. It isn't a mining town in the mid 1980s. There are jobs like this literally everywhere. The nation has full employment. Go play your snowflake violin somewhere else eh?

Date of experience: December 12, 2024

There are staff in this shop that bring the place down I feel ..
A course in customer care wouldn't be wasted in this store a certain woman in this store screaming at me cos I wanted to exchange a tin of paint from one colour to another I bought it months ago hadn't got the receipt but they know me form going in and out ..well this particular individual does... she even knows my sister ..made a holy show of me .
I've never been spoke to before in any shop .. It's not what she said but how she said it ..like I was doing crime or something I shouldn't
I really had a feeling of emm did I do something to upset her maybe I shouldn't ask these things I was left a bit puzzled and definitely got a sense of I don't like you ..llike there a nice way to say things ..hope the new owner s read theses as I said not all them are this way but deffo one or 2 and both are woman

Date of experience: December 15, 2024

Picked up an extremely dirty package with clear signs of damage. When unboxed at home, the damaged to the package was reflected on the TV stand. Couldn’t call the store so had to make a second 15 mile round trip to collect a second package.

Date of experience: December 15, 2024

Website is a tad tricky to find products relating to the searched product. Fast delivery

Date of experience: June 28, 2024

I ordered some Christmas decorations online back in November and was supposed to be a named day delivery also in November but it has never arrived. Have had no email updates. On Dec 4 I got an SMS saying that my order is "with our carrier. Black Friday volumes may mean it takes a little longer to arrive". I don’t actually believe this text at all. It has not arrived and I have not even received any emails from either Homebase or a carrier so there is no chance of tracking it. My online account says dispatched but no other details. I have tried to give them some understanding with going into administration but it honestly just feels like a money grab.

At this point I feel like Christmas will be over before my decorations will arrive (if they ever arrive!) which defeats the purpose of ordering early and choosing a fast delivery option.

Date of experience: November 24, 2024

I was in Store today and I ask one member of staff Lettie I think was her name as they still didnt deliver my parcel from 14 november we cancel them as we waiting long time and I would like to my refund money. I called to costumer service and they said that from last sunday every store can refund the money and if will be any problem I have to give the phone them. This Lady [ Latie ] disnt want to listen to me she start shouting on le so e as well I start swearing and shouting she said that she disnt wont to talk with costumer service and said that I have to leave as he call for police I hope that this lady understand what she done I was the costumer she shouls first listen to me what I want to say .... and I hope that will be some conseqence for her.. They stolen my money and they didnt want to refund. Now I dont have money and my parcel.

Date of experience: December 14, 2024

I ordered a little Christmas tree that hangs on the wall and is battery operated… it was £30 and worth every penny. It looks much better than I thought it would and the quality was surprisingly great. I highly recommend it.

Date of experience: October 11, 2024