I have purchased from imusic.dk on a couple of occasions. They have become one of my favourite vinyl record sites. Their prices are very reasonable, communication and postage times and cost have been exceptional.
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I purchased as a Christmas gift, came much faster than was expected.
Great customer response to my intial query, prompt and explanatory. Super priced Roxette vinyl. Far cheaper than Amazon, super fast tracked delivery, well packaged very reasonable postage too andonly took 3 days to arrive, to UK from Denmark. Wow…will use again definitely.
Besides the prompt delivery of my purchase (and being kept informed of its "journey"), you had a DVD I had been looking for for years! The 1961 British film "Victim" was hugely important in chaning perceptions of homosexuality and led to a change in the law making such relationships legal. For that reason, it should be easy to find. It wasn't but imusic.dk had it and for that thank you!
Company details
About imusic.dk
Written by the company
imusic.dk - Danmarks største netbutik inden for musik, film, bøger & merchandise!
Vi har eksisteret siden 2005 og er kun vokset støt siden da. Vi har i dag et sortiment der omfatter flere mio. varer.
Søger du noget bestemt, finder du det hos os.
Vi tilbyder personlig kundeservice - åbent på telefon mandag-torsdag fra kl. 11-16 og fredag fra kl. 11-14.
Fri fragt ved køb over 699,-
Vi har eksisteret siden 2005 og er kun vokset støt siden da. Vi har i dag et sortiment der omfatter flere mio. varer.
Søger du noget bestemt, finder du det hos os.
Vi tilbyder personlig kundeservice - åbent på telefon mandag-torsdag fra kl. 11-16 og fredag fra kl. 11-14.
Fri fragt ved køb over 699,-
iMusic A/S
Written by the company
Contact info
Sindalsvej 36, 8240, Risskov, Denmark
- 86137343
- info@imusic.dk
- www.imusic.dk
Great value and very trustworthy
I have purchased from imusic.dk on a couple of occasions. They have become one of my favourite vinyl record sites. Their prices are very reasonable, communication and postage times and cost have been exceptional.
Date of experience: January 02, 2025
I purchased as a Christmas gift
I purchased as a Christmas gift, came much faster than was expected.
Date of experience: November 20, 2024
Good record
Kept informed at all times as posted from abroad and packaged well
Date of experience: December 05, 2024
Great service
Great service, fast shipping service via UPS. THX.
Date of experience: December 20, 2024
Terrible shopping experience – absolutely do not recommend!
I placed an order for several CDs from this website, all of which were clearly marked as "in stock" at the time of purchase. However, the order has been delayed four times, each time with a different excuse. Initially, I was informed that one CD needed to be ordered from a supplier, which was already frustrating. After a long wait, I was then told that another CD had issues and required replacement. This repeated delay highlights severe issues in their inventory management and quality control.
To make matters worse, their customer service is utterly disappointing. They refuse to take any responsibility for these repeated delays and even demand additional shipping fees if I want the rest of my order shipped separately. This is entirely unacceptable and demonstrates a complete disregard for their customers.
What is even more infuriating is their dismissive attitude. There was no apology, no effort to make amends, just complete indifference.
I have now requested a refund and will never shop here again. I will also share this terrible experience widely to warn others. If you value your time, money, and peace of mind, stay far away from this company!
First edit：
Hi Troels / iMusic,
I have read your response, and I must address several points you raised.
Firstly, the issue at hand is not solely about the delays or damaged items. Following my purchase, I was informed that a Weyes Blood CD needed to be ordered from another supplier, while all other CDs were stated as “ready to ship.” After multiple delays and over a month and a half, the Weyes Blood CD finally arrived, only for me to be informed that the Raye CD now required reordering. While it is understandable that the first discovery of a defective product might occur despite precautions, finding a second defect after replacement raises serious concerns about your quality control processes. This suggests a lack of diligence on your part, which is entirely your responsibility to rectify.
Secondly, regarding my request for a 50% refund and separate shipment at your expense. It is important to emphasize that the delays of two CDs resulted in the postponement of the entire order, making my request for a discount on the entire order entirely reasonable. If you felt my request was excessive or unjustified, you could have offered alternative compensation, such as a smaller discount or free shipping. Unfortunately, no such effort was made. Compensation is a reasonable expectation in such cases to reflect accountability and commitment to customer satisfaction. Other reputable retailers often handle similar situations with proactive solutions, including partial refunds or expedited shipping. Your refusal to acknowledge this basic standard is disappointing.
Furthermore, your colleague’s response to my email after the fourth delay was disheartening. The reply I received, quoted below, lacked any semblance of an apology or acknowledgment of your company’s repeated failures, and showed no proactive effort to amend the situation:
Hi Jiakun,
As we informed in a previous email, the Raye that we had in stock was probably damaged, so we had to order a new one.
If you want to split the order it will cost another shipping fee for the pending order.
We don't offer compensation for delays.
Atenciosamente | Best regards,
Monise Barbosa
This response shows a lack of empathy and any attempt to make amends, leaving me as the customer feeling dismissed and undervalued.
It’s disappointing but not surprising that you specifically highlighted my request for a 50% discount and free split shipping "to China", likely in an attempt to portray me as an unreasonable and greedy customer. This move only further demonstrates that your first instinct in handling such situations is not to take responsibility for your mistakes, but rather to discredit, blame, and mislead the customer.
By the way, you mentioned in your response that my order will be shipped to China. Does this mean your company applies different policies for orders shipped to different regions? I understand that you might think China is too far. Or perhaps it’s not about geographic factors but rather other reasons that have led your company to develop a bias against orders from China. However, if you choose to accept orders from China, they should be treated equally. Such details provide no useful information, but highlight larger underlying problems within your organization.
Lastly, let me clarify one more crucial point: refunds are not something you can “offer” as a gesture of goodwill. They are a fundamental consumer right. If you refuse to deliver my order and withhold my refund, that is outright robbery. It is shocking that a company operating in the global market would even need this basic concept explained.
Date of experience: December 18, 2024
Reply from imusic.dk
Hello Jiakun,
First of all, it is indeed deeply regrettable and frustrating that two of the 'in stock' items were damaged and/or could not be found in our warehouse anymore and had to be re-ordered (we had multiple people checking for your order to make sure the one CD was not to be found). Bear in mind that when reordering an item we cannot assess the item for damages before it arrives from our supplier. And we'd rather check for damages before shipping instead of shipping out a damaged item out to our customers. My colleague did say sorry for the situation multiple times in your email exchange.
You do not mention in your review, that you did actually demand a 50 % refund due to the delay, not just on the items in question, but on your entire order of 18 CDs, and also requested a separate shipment for the last delayed CD at our expense. To China. We cannot accomodate such a request.
We can, however, at any point until dispatch, cancel an item or an entire order instead at our customer's request. My colleague has done so at your request.
EDIT: We do not have any bias against any of our customers anywhere. Sorry if my mention of China could be understood that way. That was not the intention. The intention was merely to signal that it is a far away destination and shipping a single CD at our expense to said destination would pretty much exceed the value of the CD alone so that is not an option we can accomodate.
As mentioned, your order has been cancelled as requested. And payment authorisation cancelled as well. So any reservation held on your card should be released soon if it hasn't already been.
Best regards,
Troels / iMusic
Great service all the way
Great service all the way. Highly recommended retailer.
Date of experience: December 17, 2024
Awful customer service
I ordered a 2 lp set. They only sent me 1 of the 2 records. I emailed them 6 days ago. I still haven't had a response.
They did finally respond and send the missing record. I will be them again. However I still would expect a reply at least within 48 hours.
Date of experience: December 10, 2024
Reply from imusic.dk
Hello Nick,
Our support team receives many requests at the moment and are doing all they can to keep up. We do see extended response times these days though. They will get to your email request soon!
Best,
Troels / iMusic
Great service and reasonable prices
Had originally ordered this album on amazon. It was to be delivered in November. I got a message saying it was delayed till somewhere between February and June 2025. As it was a Christmas gift this was no use to me. I had never heard of music before but I got the album £10 cheaper and within 2 weeks. I was delighted and will definitely use this company again.
Date of experience: December 12, 2024
Excellent service, super quick delivery
I was a bit dubious about ordering something so fragile from overseas, but my fears were proved wrong. The record arrived in really good time and in perfect condition. My son will be so pleased with his Christmas present 🎁
Date of experience: November 28, 2024
Wow….brilliant all round
Great customer response to my intial query, prompt and explanatory. Super priced Roxette vinyl. Far cheaper than Amazon, super fast tracked delivery, well packaged very reasonable postage too andonly took 3 days to arrive, to UK from Denmark. Wow…will use again definitely.
Date of experience: December 11, 2024
Fast Service!
The CD came protected and was very quickly received.
Date of experience: December 10, 2024
Amazing selection of vinyls.
Amazing selection of vinyls.
Great prices.
Organised outfit.
Date of experience: December 10, 2024
One of the best!
I'm very happy as usual with my purchase from you imusic. Always better priced than most with great shipping fees and packaging. I'll be back. Thank you again!
Date of experience: December 02, 2024
I bought the vinyl for my granddaughter…
I bought the vinyl for my granddaughter for Christmas. So she hasn’t played it yet. But I can assure you you she will be so pleased
Date of experience: November 21, 2024
Item arrived smashed
Item took a very long time to arrive and arrived broken. The outer packaging wasnt strong enough and had a massive hole turn through it. The record, itself, was bent and smashed
The company has been told and a replacement will be sent out when one is available.
I advise a MUCH sturdier packing in future.
Date of experience: December 03, 2024
Reply from imusic.dk
Hi Lee,
Sad to hear that you weren't satisfied with the packaging. We have received much positive for the same packaging but will keep your experience in mind when assessing our packaging moving forward.
Best regards,
Troels / iMusic
Finding a hard to find Film!
Besides the prompt delivery of my purchase (and being kept informed of its "journey"), you had a DVD I had been looking for for years! The 1961 British film "Victim" was hugely important in chaning perceptions of homosexuality and led to a change in the law making such relationships legal. For that reason, it should be easy to find. It wasn't but imusic.dk had it and for that thank you!
Date of experience: December 09, 2024
Hurtig levering men bøvlet at sende…
Hurtig levering men bøvlet at sende retur. Så nemmere at køre efter varen og spare en for bøvlet.
Date of experience: December 02, 2024
Reply from imusic.dk
Hej Anna
Tak for din anmeldelse, selvom vi naturligvis er trætte af, at du synes returforløbet er så bøvlet, at du foretrækker at levere/hente fysisk på adressen i stedet. Den tager jeg med videre :)
Mvh.
Troels / iMusic
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