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Having used a water kettle/boiler at my brother's house on a recent holiday, I realised it would be ideal for my elderly parents.
Checking Kogan during the post-Christmas sales, i saw a discount and bought one for myself at the same time.
I ordered on Friday, had it delivered to my parents the next Tuesday. Perfect experience.
Ordering was flawless. However was notified of delivery on 18/12/24 but now on 19/12/24 there is no sign of it . I am anxious as need for 21/12/24 It has not been delivered to the Office of my Retirement Village at 11Araucaria Way where all mail needs to go to be distributed I am wondering where it has gone. This has not been a good year for deliveries for me.Hoping this is not a THIRD …LOST order!! Will use Kogan again but unsure of the reliability of the courier company. Please help. Young boy will be shattered if lost!!
Very slow courier goods not received yet over ten days
I had an issue with the security of my account. I contacted Kogan and they resolved the issue and refunded the money. Thank you.
Kogan.com is Australia's premier online shopping destination, offering amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!
Australia
Purchased a stick vacuum from Kogan, I'm having issues with the product. Emailed kogan to lodge a warranty or replacement, received a job number but Kogan hasn't followed up with me and have ghosted me. Can't call anyone at Kogan, can only email. DON'T BUY FROM THEM.
Date of experience: December 06, 2024
On 01/01/2025 I purchased a Fortis Walking Pad. It was delivered on 03/01/2025 and I unpacked it two days later on 05/01/2025. The belt was to one side, and I followed the troubleshooting instructions which made it worse to the point the belt was getting caught. I lodged an ‘issue with my product’ through their website immediately. I received an automated’ ticket number’. I emailed to request an update on the enquiry 3 days later (08/01/2025). I requested a refund and to organise a shipping label to return the walking pad on 09/01/2025. I demanded a refund on 13/01/2025. I have received no communication from Kogan in this time, while of course being spammed with their promotional material.
Date of experience: January 13, 2025
Very slow courier goods not received yet over ten days
Date of experience: January 15, 2025
Delivery process is to hard.
Kogan says shipping within two days but two weeks later I am still waiting.
Yesterday they say they attempted delivery. I was home but they say the door bell and building intercom did not work. Funny that Amazon delivery driver was able to use both on the same day.
Currently I have no idea where my items are and am force to cancel the order to try to get my money back.
Date of experience: January 14, 2025
Reply from Kogan
Hi Sean, we'd be more than happy to help. We located your existing case with our team and one of our agents will reach out ASAP.
I sent a email which was acknowledged before Xmas about a duplicate charge which was acknowledged but no further communication since
Date of experience: November 27, 2024
Reply from Kogan
Hi Noel, we'd be more than happy to help. Could you please private message us and let us know your order number for the charge so that we can further assist you?
it should be a 0 star, purchase the item (listed instock and ship within 22-4 business day), seller didn't even have stock, delay and delay for weeks, then for refund and no answer, request for refund from customer case and recieve no response and when they response, they ware investigating into the matter bnut nothing is done for weeks, until i request help from Paypal then still take two week before i get my refund back. will cancel my membewrship from kogan and never buy from them again
Date of experience: January 14, 2025
Reply from Kogan
Hi there, we located your existing query with our resolution team and we can see that an email has been sent with refund information. Thank you for your patience.
Trying to get some feedback on a product we received which was not what we ordered paid by after pay and cannot stop payment otherwise would. Planning on using this on a 6-week holiday which we especially bought for. Would like a reply asap as we are due to leave on our holiday in a couple of days. We Ordered this item in time for Christmas did not arrive so by the time we got back for our Christmas break it was disappointing to find out we had the wrong product. This has happened before with another company (wrong product sent) and had the same drama, from now on will make sure the company has a real person to contact instead of a flawed system.
Date of experience: January 06, 2025
Reply from Kogan
Hi Debbie, we'd be more than happy to help. We located your existing case with our team and one of our agents will reach out ASAP.
Still waiting in my dishwasher. Apparently delivered 9th jan..... never came. Multiple emails sent.... no replies.... either give my item or full refund with delivery fee. If I could give 0 stars I would 100% don't. Never shopping with this place again
Date of experience: January 14, 2025
Reply from Kogan
Hi there, we'd be more than happy to help. Could you please private message us and let us know your order number so that we can further assist you?
Kogan doesn't have a customer service to call & no responses on emails. They have a return policy but their communication system through emails is non-responsive. So, when returning a product you are at your mercy. DONOT ORDER FROM THEM!
Date of experience: January 06, 2025
Reply from Kogan
Hi Eden, we'd be more than happy to help. We located your existing case with our team and one of our agents will reach out ASAP.
I purchased a new computer monitor with the expected arrival time being within a week, three weeks later no update from Kogan. They do not have a direct customer line I can reach out to so had to go through their website. No reply after a week, sent three follow up replies, no answer, after one month and a week I finally get an update telling me it was lost in transit and I can request another replacement or a refund.
I point out how poor this timing and response was but requested the refund. No reply for another week, I put a resolution through PayPal, all of a sudden I get a response which completely ignored most of the points I mentioned about then ignoring my emails and how long it took but told me they were ready to refund me my money, which I found to be interesting timing after being ignored for a week, yes as soon as I put through the resolution they get back to me.
Stay away.
Date of experience: December 04, 2024
Reply from Kogan
Hi Tom, we've located your existing correspondence with our customer service team and we can see one of our agents sent you a reply. Please feel free to get back to them via email and we'll be more than happy to assist. Thanks for your patience!
I purchased the Kogan XPRESSO 15.6" Full HD Stackable Dual Screen USB-C Portable Monitor (1920 x 1080). It was advertised as plug and play but requires specialist software to run. It doesn't power on after 3 days. I have written to KOGAN many times, they have not responded to my emails. The worst service I have ever experienced. DO NOT BUY FROM KOGAN, FAULTY PRODUCTS.
Date of experience: January 04, 2025
Reply from Kogan
Hi Chin, we'd be more than happy to help. We located your existing case with our team and one of our agents will reach out ASAP.
I purchased a Xiaomi phone on the 2nd December which does not work in Australia, this was not mentioned in the advertising. I reached out to them straight away to organise a return I had 1 email from customer care but have not received anything since. I have reached out several times, but no one replies.
Date of experience: December 02, 2024
Reply from Kogan
Hi Nicole, we'd be more than happy to help. Could you please private message us and let us know your order number so that we can further assist you?
I ordered a new TV from Kogan on the 30th December. It was dispatched the next day, due for delivery on the 2nd January. When it hadn't arrived , I checked Allied Express for tracking details. The Proof of Delivery photos & signature had nothing to do with my house. I contacted both Kogan & Allied to find out what happened. Allied told me they would retrieve the item & deliver it to me the same day. When I had heard nothing by 3pm, I rang them & was told it was in their depot & would be delivered Monday the 6th. I checked Allied's track & Trace Monday morning & the pictures showed it dumped at an industrial facility somewhere. Again, I contacted both Kogan & Allied. Allied told me it had been returned to the sender- it was now out of their hands. Kogan had to re-consign it & notify Allied. I have contacted Kogan Customer Care through their website daily & sent several emails to support@kogan .com but have yet to receive a reply. This has gone on for nearly two weeks & in the meantime, out old TV has stopped working so we are without a TV while the grandkids are here- not a happy scenario! I've now tried to get a full refund but am not very optimistic.
Date of experience: January 02, 2025
Reply from Kogan
HI Paul, we'd be more than happy to help. We located your existing case with our team and one of our agents will reach out ASAP.
No customer service at all, and the seller, ‘Appliance Sales’ completely ignores my request! Absolute disaster! This is the worst app and the worst seller. Do not waste your time and money!
Date of experience: January 08, 2025
Reply from Kogan
Hi Erwan, we'd be more than happy to help. We located an existing case with the Marketplace Seller and raised this with our resolutions team. Rest assured, one of our agents will reach out ASAP.
Bought a eufy robovac from Kogan. It was faulty and did not work. Have sent 17 emails to customer support and received no resolution, and unhelpful one, or two line answers. Three months later, clawed money back via credit card. Reported to Consumer Affairs. Suggest pay a bit more and purchase from a reputable company.
Date of experience: January 12, 2025
Reply from Kogan
Hi James, we'd be more than happy to help. Could you please private message us and let us know your order number so that we can further assist you?
Zero customer service, they simply do not reply. Horrendous delays on shipping, sending things separately (same items) when buying together.
If you want to waste your money and be ignored, use Kogan
Date of experience: January 07, 2025
Reply from Kogan
Hi there, we'd be more than happy to help. Could you please private message us and let us know your order number so that we can further assist you?
Do not purchase anything from the online format they take your money then your at there mercy my item was purchased on the 29th december 2024 after the money was taken from my account I was informed the product would not leave the warehouse until the 9th of January 2025 if thats not bad enough the 9th has gone so I responded to kogan help whats happening still no reply on the 11th come on get your shit together people christmas is over also requested a invoice suprise suprise no reply I cant comment on I product I dont have but what I can say is there service is crap and have a empty bank account thanks to them i will keep trying to resolve the issues and let you and everyone I know online and off how shit they really are well done kogan the grinch of christmas I'll keep you informed guys
Date of experience: December 29, 2024
Reply from Kogan
Hi Rodney, we'd be more than happy to help. We located an existing case with the Marketplace Seller and raised this with our resolutions team. Rest assured, one of our agents will reach out ASAP.
DON'T BUY! Bought a BOGO sim deal and only got one sim and it's now been one and a half month since i've been arguing with them to give me what i paid for but they seem to say a lot of stuff and do absolutely nothing to act on it. Prices are sometimes great sure but the service is insanely horrible, insanely hard to contact them, no number, no physical store, no nothing. Scam at this point.
Date of experience: January 11, 2025
Reply from Kogan
Hi Saald, we'd be more than happy to help. We located your existing case with our team and one of our agents will reach out ASAP.
Marketplace customer service is a scam. Tried to get a lost item marked by auspost cancelled and refunded - 15 attempts to contact marketplace seller with no response.
Date of experience: December 26, 2024
Reply from Kogan
Hi Paul, we'd be more than happy to help. Could you please private message us and let us know your order number so that we can further assist you?
impossible to contact anyone about a product if yr unhappy. Buyer beware.
Date of experience: January 09, 2025
Reply from Kogan
Hi Kennedy, we'd be more than happy to help. Could you please private message us and let us know your order number so that we can further assist you?
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