Marshfield Farm Ice Cream Reviews 41

TrustScore 4.5 out of 5

4.3

Dairy Farm


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Rated 5 out of 5 stars

My humans buy my Scoops dog ice cream directly and the service is excellent, delivery swift and in sustainable and recyclable packaging. Perfectly delivered in little individual pots so my humans can keep me even happier.
Marshfield Farm Ice Cream also offer brilliant customer service and tracking so despite my humans being given a block of time they can see how far the driver is away and get the freezer ready, and I can get my belly ready! Scoops ice cream is the best! love the dog of the house

Rated 5 out of 5 stars

It tastes like ice cream used to when I was young. While more expensive than shop-bought brands, you do get what you pay for. If you're having it delivered, do beware the plastic lids, though - they tend to shatter easily when the dry ice gets them too cold, and the stickers don't adhere well to the lids at freezing temperatures either. Still, those are mere nitpicks in comparison to the excellent quality of the product itself. If you really like ice cream, go for it.

Rated 4 out of 5 stars

Rich flours. Ice cream well packaged. Delivery is as expected.

Rated 5 out of 5 stars

The ice cream were all lovely apart from one tub which was not what I ordered. Marshfield replaced the ice cream with what I ordered


Company details

  1. Dairy Farm
  2. Food Manufacturer

Written by the company

We are Marshfield Farm Ice Cream. We’ve been creating a whole host of award-winning flavours on our family farm in the South West of England for over 35 years. Our flavours are inspired by British classics, with a few surprises in the line up too. From creamy to crunchy, fruity to fudgy, we believe we have something to make the whole family happy – even the dog! One Family, One Farm, One Herd of Happy Cows Three generations of The Hawking family have been farming the land we love for over 50 years. Our cows spend most of the year outdoors, free to roam on our pastures which we farm using sustainable, regenerative techniques to increase biodiversity and reduce our carbon footprint. We only ever use our own milk in our ice cream, which moves only meters to our ice creamery where it is combined with the best quality ingredients and churned into our delicious ice cream.

Contact info


Rated 5 out of 5 stars
Verified

Scoops dog ice cream - my favourite!

My humans buy my Scoops dog ice cream directly and the service is excellent, delivery swift and in sustainable and recyclable packaging. Perfectly delivered in little individual pots so my humans can keep me even happier.
Marshfield Farm Ice Cream also offer brilliant customer service and tracking so despite my humans being given a block of time they can see how far the driver is away and get the freezer ready, and I can get my belly ready! Scoops ice cream is the best! love the dog of the house

Date of experience: January 09, 2025

Rated 4 out of 5 stars
Verified

Rich flours

Rich flours. Ice cream well packaged. Delivery is as expected.

Date of experience: December 31, 2024

Marshfield Farm Ice Cream logo

Reply from Marshfield Farm Ice Cream

Thanks Beatrice, we hope you enjoy your ice cream.

Rated 5 out of 5 stars
Verified

Some of the best ice cream I've ever had

It tastes like ice cream used to when I was young. While more expensive than shop-bought brands, you do get what you pay for. If you're having it delivered, do beware the plastic lids, though - they tend to shatter easily when the dry ice gets them too cold, and the stickers don't adhere well to the lids at freezing temperatures either. Still, those are mere nitpicks in comparison to the excellent quality of the product itself. If you really like ice cream, go for it.

Date of experience: January 07, 2025

Marshfield Farm Ice Cream logo

Reply from Marshfield Farm Ice Cream

Thanks so much for your kind words, we're so sorry about the issue with the lids, it's something we're working on but we're so glad you loved your ice cream.

Rated 5 out of 5 stars
Verified

Icecream

The ice cream were all lovely apart from one tub which was not what I ordered. Marshfield replaced the ice cream with what I ordered

Date of experience: January 06, 2025

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Reply from Marshfield Farm Ice Cream

Hi Jean, thanks so much for your review and sorry about the hiccup with your order, I'm so glad we managed to sort it for you and hope you love your ice cream.

Rated 5 out of 5 stars
Verified

Order did not get delivered

Order did not get delivered. They were very helpful and sent a replacement

Date of experience: December 09, 2024

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Reply from Marshfield Farm Ice Cream

Hi Mary, thanks so much for your kind review, we're so sorry it didn't go smoothly the first time around but glad we could make it up to you!

Rated 5 out of 5 stars
Verified

Great stuff

Arrived quickly and in perfect condition.
Very nice ice cream, more of the rum soaked raisins would be nice but, delicious anyway.

Date of experience: December 09, 2024

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Reply from Marshfield Farm Ice Cream

Thanks so much for your review, we'll see what we can do about the raisins!

Rated 5 out of 5 stars
Verified

Delivery OK as usual

Delivery OK as usual. Great Ice cream.
The Rum and Rasin is wonderful - my 1L pot is empty already!

Date of experience: December 04, 2024

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Reply from Marshfield Farm Ice Cream

Thanks so much Sandy, what a wonderful review - sounds like you need to order another!

Rated 5 out of 5 stars
Verified

Dog ice cream

It's Marley's favourite thing

Date of experience: December 09, 2024

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Reply from Marshfield Farm Ice Cream

We're so glad to hear Marley loves it!

Rated 5 out of 5 stars
Verified

Allergy free ice cream in lots of flavors!!

I have a granddaughter who has a milk and soy allergy and I could not believe when we ate at a local restaurant they offered ice cream. It looked do good we all had to taste it and all agreed it was amazing normally she can have just an ice lolly

I tracked it down and could not believe that several flavors were available so I ordered all of them. My granddaughter was delighted. Thank you

Date of experience: December 05, 2024

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Reply from Marshfield Farm Ice Cream

Hi Josie, thanks so much for the amazing review, we're so glad your granddaughter can enjoy our ice cream too! Many thanks, Olivia

Rated 5 out of 5 stars
Verified

Fantastic icecream with superb service

Fantastic icecream and really great customer service. My daughter can't eat dairy due to an intolerance and Marshfield non dairy icecreams are amazing for her and taste great to me too. We got it delivered with their dry ice packing and the delivery got delayed due to an issue with DPD. As soon as I let them know Marshfield sent the order again which arrived perfectly the second time. No argument or messing about they just sorted it which is a great sign of a trustworthy company. Definitely a 5 star for me on both product and service.

Date of experience: December 02, 2024

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Reply from Marshfield Farm Ice Cream

Thanks so much for your kind review, Nicolas, we're so sorry again for the delivery hiccup but we're so happy we managed to get your ice cream to you!

Rated 5 out of 5 stars
Verified

always on time and it is great that you…


always on time and it is great that you can follow when to expect Simon who is always so lovely and friendly. And it goes without saying how wonderful your ice cream is and what a brilliant way to be able to buy it with a delivery!

Date of experience: December 04, 2024

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Reply from Marshfield Farm Ice Cream

Hi Shelia, thanks so much for your feedback and we'll definitely let Simon know!

Rated 5 out of 5 stars
Verified

DELICIOUS

We bought this after trying Marshfield Icecream at my Mother’s house, it is the best!!!

Date of experience: December 03, 2024

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Reply from Marshfield Farm Ice Cream

Hi Anna, thank you so much for your kind review, so glad you enjoyed your ice cream!

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order. Good communication throughout. Great to be able to get our doggie icecream.

Date of experience: December 03, 2024

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Reply from Marshfield Farm Ice Cream

Thanks so much, Debbie!

Rated 1 out of 5 stars
Verified

Lids broken so plastic dangerously in…

Lids broken so plastic dangerously in the ice cream!
When notified you could not have cared less.
Poor

Date of experience: December 02, 2024

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Reply from Marshfield Farm Ice Cream

Hi Steven,

We're so sorry that we have clearly let you down on your delivery and I'm very sorry if we have not adequately come back to you.

We are aware of an issue with our lids breaking, and we are doing everything we can to solve the problem but I'm so sorry we have let you down.

I have shared this message with our customer service team who will be in contact directly via email shortly.

Many thanks,
Olivia

Rated 4 out of 5 stars
Verified

Nicely packed.

Speed delivery.

Date of experience: November 06, 2024

Marshfield Farm Ice Cream logo

Reply from Marshfield Farm Ice Cream

Thanks so much for your kind review!

Rated 5 out of 5 stars
Verified

Always found this a very professional…

Always found this a very professional service. From ordering to delivery everything excellent. Being able to track my order a real benefit and drivers always very friendly.

Date of experience: November 28, 2024

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Reply from Marshfield Farm Ice Cream

Thanks so much for the positive review, Margaret, we hope you'll order again!

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