Miele Reviews 2,655

Miele used to offer 5 or 10 year warranties which were never needed because their products never broke down.

Now they only offer 2 year warranties and their products break down frequently. So frequently that they can’t cope with the volume of repairs, necessitating an extended wait time and subcontracting to third party repairers in addition to their in-house team, who are also overwhelmed. We have required 2 callouts for this year old dish washer.

Customer service don’t care. I asked for an escalation to a manager because of the unacceptable wait for a callout but they are so busy, presumably dealing with similar complaints, that even that would take 3 days to fit me in.

They have a written complaints process on their website, but the email address they provide for the purpose bounces.

Having spent £1200 on this dishwasher I am faced with washing up by hand for the foreseeable future. Having been loyal to Miele for decades I will never buy a Miele again. I will buy a cheap brand (which seem pretty good quality these days) and junk it every few years - investing a high price in a Miele for their quality and longevity is a mugs game

Date of experience: January 16, 2025

I booked a Miele engineer to repair a leak problem with the dishwasher in early November 2024, and the charge for the repair was paid in full online when I booked the service. An email confirmation was sent to me by email on the same day.

The engineers came a few days later to repair the leak. I then received an invoice for the same repair by email on the day of the engineers' visit. The amount in the invoice was the same as what I paid when I booked the visit, so I did not take any action on that invoice as I would have otherwise paid double. In fact, the email confirming my booking of the engineer's visit stated that full payment had to be made at least 24 hours before the visit, so sending an invoice demanding payment after the repair contradicted Miele's own stated terms for upfront payment and does not make sense.

In mid December 2024, I received an email from Miele demanding overdue payment of the repair, so I called Miele's Customer Service Team explaining the payment had already been paid in full, and provided all the information he requested including the email payment confirmation as well as credit card statement as proof. The Customer Service person assured me a quick turnaround by Miele's Finance Department to resolve the issue.

About two weeks later in late December 2024, I received another email from Miele (this one apparently came from Germany based on the .de address) again demanding payment against the same invoice. I replied to the email explaining, again, full payment was made before their engineers came for the repair, and attached the email payment confirmation as proof.

On 15 January 2025, a registered letter from Miele was received in which it accused me of payment default and threatened to instruct debt recovery agency to collect the outstanding payment!! I immediately called Miele's Customer Service Team who promised to send another urgent message to its Finance Department about the issue. After the call, I followed up with an email to explain for a third time and complain the total lack of response from them, and demanded an immediate acknowledgement of my email and a promise to correct their payment records. No such acknowledgement has been received to date.

Miele's customer service and finance system are appalling and in total disarray. Despite my repeated attempts to resolve the issue by calls to their Customer Service or in writing by email, there has been no apparent action taken to correct their mistakes nor an acknowledgement of my complaint to date, more than two months after my payment for the repair.

Date of experience: December 12, 2024

Very poor service ,ordered a new dishwasher on 7th nov 2024 then
Wrong item was delivered ,paid extra for installation but was not installed correctly,went back to mieli outlet to complain & asked if they could collecte the dishwasher, and deliver the correct item I ordered ,
was told it was out of stock and did not
Know when it would be available,! I asked for a refund was told they could not refund untill they collected the dishwasher , so we chose a different model and paid for this as a new purchase as we were expecting the refund for the first appliance once they collected it ,
Mieli arranged to collect the dishwasher and deliver the new one we bought on the same day ,all went to plan but no refund ,have been chasing miles for 9 weeks trying to get my refund it now 15th Jan 2025 ,keep being fobbed off being told they are having technical difficulties , i have asked to speak to manager but no luck ,I have asked for email but nothing but broken promised about manager calling and that my refund is on its way ! appalling service ,i put our new dishwasher on credit card as was expecting refund for the first dishwasher so far I have had to pay £96 in interest on this due to their failure of refund ,would not buy from mieli again due to appalling customer service ,have bought from mieli many times in the past and been very pleased with their products ,but this is the worst experience I have had terrible customer service very stressful having to come home from work and have an hour phone call several times a week just to fobbed off not happy

Date of experience: November 07, 2024

I have just called and spoken with a truly lovely Miele telephone agent (I called around 17.00 on Wednesday, 8th January). I didn’t tell him I had an early on-set dementia till half-way through the call as I genuinely didn’t need to… he took real pride in working for Miele, speaking slowly and listening to what I explained to him… very few people actually do that. This chap is a genuine asset to your firm, and well deserves a rise of £26,000 per year plus an extra 6 weeks holiday on top of his current quota… Well done Miele he should, at least be put in charge of your telephone staff!

Date of experience: January 08, 2025

I had a problem with my Miele warm-air Heat pump tumble dryer. I phoned the customer service and was promptly given an appointment.
A Miele service technician ,a Mr Bastian Heinrichs
was sent out to make an appraisal of what needed to be done to solve the problem. Mr Heinrichs was also able to help me with a few other queries, that I had with my other Miele appliances.
Nothing was too much trouble, and my tumble drier, is now fully up and running again!
I would like to thank him for a wonderful service.
It is always so refreshing to meet with people who really enjoy there job and who are so competent and give such a wonderful service.
One reason, why I really like Miele!!!

Date of experience: January 07, 2025

Ordered a new vacuum on 11 December. Had an original delivery date of 24 December. Here we are on 3 January and I get a daily mail from Miele delaying the delivery even though the item I ordered is in stock on their website. I’ve always loved Miele cleaners but their service is disappointing

Date of experience: January 03, 2025

When searching for reputable reliable kitchen appliances I was of the opinion that Miele was one of the best. The warranty was 5 years. 5 1/2 years later the master cool fridge ($10 999) needed repairs for $2560. Enjoy your Miele products for 5 years, but be prepared to spend considerable money for repairs after that. I would have expected Miele products to be much better.
However, a shout out to Mike, the out-sourced technician who repaired our fridge.

Date of experience: December 31, 2024

We have bought several Miele products (washing machine, tumble dryer, dishwasher, etc). We have had some issues with the washing machine but those were promptly resolved since it was within warranty period. However our dishwasher which is 6 years old stopped working recently, the dishwasher blow the fuse. Very annoying when we thought the product will last for long as I can provide tons of websites which promote Miele has high quality, "Tested to last 20 years". Same sites say that one should buy quality to spare the environment and avoid messing with changing appliances now and then. I contacted customer service which thankful promptly replied, but they say the only thing they can do is send out technician for 2100NOK including 30 min work. Cost for more work and parts will add based on need. I'm quite technical so I did some research and I'm quite sure the issue is broken circulation pump as the fuse blow 1-2 seconds each time it's activated. I called Miele service to check what a new pump will cost and they give me a price of 7000NOK which is more than I payed for the washing machine (bought on a campaign). This is a joke, and they are basically telling me to buy a new washing machine when my "quality" Miele dishwasher is broken after 6 years. Will probably buy brand as Bosch, Siemens, AEG, with "lower quality" instead of paying premium for Miele in the future if this issue will not be solved by Miele somehow.

Date of experience: December 16, 2024

My elderly father purchased a cooker hood from the bluewater Miele store (supply and fit). A home survey was undertaken by Miele’s designated contractors to assess the work required. Having got the “green light” from the fitters, my father was asked to pay in full at the outset (9 September).

After much back and forth, being told by subsequent fitters when they arrived (having set aside days for the fitting to be done) that the job could not be done, and chasing Miele multiple times, the “final fitting” was done yesterday (17 December). As well as taking 3 months to fit the equipment, and having held on to the full amount (which is in excess of £1000) during that period, key issues include:

1) the extractor fan is not flush fitting with the ceiling - there is a gap on one side, which looks odd.

2) the fitter has left dirty oil marks all over the new equipment and surrounding walls; he noted that he “is not a cleaner”

3) the fitter climbed on the kitchen worktops to reach higher areas rather than deploying a ladder - wholly unprofessional and possibly causing damage to the kitchen

My father is in a worse situation than he was prior to commissioning any of this work. His kitchen walls look horrific and the new equipment is dirty and looks odd with various gaps. It’s a disgrace.

In summary, product is good, service is atrocious and despite being sold as “supply and fit” the Miele retail team wash their hands and pass the buck to their designated fitters who, in turn, don’t care. Money taken but no accountability from anyone in the chain.

Date of experience: December 17, 2024

I bought a new Miele washing machine. It was very noisy and moved when it spun. I phoned Miele and after 2 weeks someone came to look at it. They said the bearings had gone and it was beyond economical repair. I have waited a week for them to get back to me after numerous phone calls. I will have a new machine but have to wait another 5 weeks to have it delivered. When I originally bought the machine it took 2 days to deliver it from ordering so why is there a 5 week wait? Despite efforts to speak to someone in their complaints department I was told that their logistics team were on holiday from 16th December so nothing could be done until after Christmas. I was phoning on the 16th December so nothing. I have asked to speak to someone in the Uk but have only been able to deal with people in Athens. No one has phoned me back or returned my call once. The service has been appalling. I have been a Miele customer for over 23 years but will not go back again. I never usually add reviews but am so cross that I felt I had to!

Date of experience: December 16, 2024

Vacuum cleaner broke down. Wanted to get it repaired by miele as out of warranty. Filled in email request and sent it off. No response at all. Miele your customer service in rubbish!

Date of experience: December 01, 2024

They didn’t deliver the washing machine I ordered. They didn’t contact me to say it wouldn’t be delivered, on the arranged day. They didn’t send a booking email or contact me to arrange a new delivery. It’s been nearly 3 weeks since they agreed to refund the money but after several calls, I still haven’t had a refund. They didn’t call me back when they said they would update me on the refund.

Date of experience: November 14, 2024

In common with a previous post,I bought a Miele WCG360 WCS P wash and 9 kg GB washing machine in July 2020 with a 10 year extended warranty. In June this year the main electronic control board failed. A major fault on a relatively new machine. Miele engineer repaired the fault but machine was out of action for over a week. Last week ( 4/12/24) the machine failed again. Engineer visited 7 days later. This time all the electrical wiring had failed and would need to be replaced . A new wiring harness would be required taking at least another 10 days in addition to the 7 days we waited for an engineer visit. More importantly this had serious safety concerns as it was a fire risk. To say we are disappointed is an understatement. Having bought Miele appliances over the years ,this experience has severely dented any confidence in its products. Their promise “… to provide a top quality product, optimum user convenience and long life expectancy..” has clearly failed in this instance. After an extensive 1 hour telephone call with a number of Miele staff , no compensation was offered for the inconvenience and my request for a replacement machine was declined despite my 10 year warranty. I have no confidence in this product or in the service provided .

Date of experience: December 10, 2024

Totally and utterly inept. Ordered a brand new dishwasher on 24 November 2024. Engineer came out to install on 27 November 2024 and snapped the pipe on the new dishwasher. He took my old dishwasher away, flooded my kitchen and left the pipes uncapped which caused a constant leak. Second engineer was booked in for a couple of days later. He delivered the new dishwasher and refused to install it. Walked away. Didn't bother sorting the leak left by engineer 1. Then a third engineer was booked for 9 December. They decided they couldn't install the dishwasher and advised of an installation date of 6 January 2025!!! Complaint and concerns were raised with Miele's Customer Service team from the visit of engineer 1 in November. No response from them. All they keep saying is "your complaint has been raised to the highest level". They flooded my kitchen and left me with a constant leak. They took my old dishwasher away and this has been such a distressing experience. My partner is heavily pregnant and we have young children. We needed and paid for a new dishwasher to be installed ASAP. We kept up our end of the bargain by purchasing a Miele Dishwasher and putting faith into them. They have badly let us down. They couldn't even be bothered to acknowledge my various emails. They take your money and leave you stranded. In the end I did not trust Miele and have paid out of my own pocket to get the dishwasher installed. Buyer beware, they definitely provide premium products but the customer service is the worst I have ever experienced.

As you can see from Miele's response, they said they would contact me. We are still waiting for a response from Miele, even though on 2 December 2024 and 11 December 2024, their customer services representatives advised they have escalated this matter as high as it can go (whatever that means) and someone will categorically be in touch with me within 24/48 hours. Still waiting for a response 120+ hours!!

Date of experience: December 09, 2024

Very poor service. Not sure if you match your quality with actions as you were unable to safely fit a washing machine. Water everywhere, poor customer service and nil accountability . No call backs despite promises . This is like a car mechanic not being able to change a car tyre!!!!

Date of experience: July 29, 2024

Customer support outright misled me, claiming they could clean the interior of my range hood for $300, which led me to book an appointment. When the technician arrived, he informed me that this service doesn’t even exist. To make matters worse, he said Miele’s customer support team rotates every six months, and it's not the first time they make such false promises.

I was charged $300 for nothing but a two-minute conversation with the technician. This level of incompetence and disregard for customers is absolutely infuriating and unacceptable.

Lesson learned:
1. Always record your call with customer service team
2. Record the service you actually receive, compared to what they promise
3. Never choose Miele

Date of experience: December 03, 2024

I am very disappointed with Miele Canada. I will never buy any more Miele appliances . The speed oven came with a rusty door. They never took responsibility and left me high and dry.

Date of experience: December 22, 2023

I’m looking to remodel my kitchen and was thinking of possibly purchasing a Miele range/stove so randomly searched for reviews and came across this site which has terrible reviews.
But I just have to say, I’ve had a variety of Miele products that are insanely amazingly functional and have lasted years and years without a single issue. It’s literally the best brand of household products I’ve ever used.

Date of experience: November 29, 2024

Miele - I advise you ASAP look at the lack of quality and customer satisfaction with products your subsidiary Otto Wilde sell and provide - I'm 100% sure it is not a service and product quality - Miele would ever approve.
Extremely frustrating and disappointed - I bought from Otto Wilde and I feel scammed.

Date of experience: November 27, 2024

I ordered my washing machine 5 weeks ago. They said the delivery would be in two weeks on Nov 5th. On the expected delivery day, it was not delivered. I called to find out why it was not delivered and they said it was out of stock. They said it would be in stock on Nov 11th and would be available for delivery then. The following week on Nov 11th, again no delivery. When I called they said it would not be in stock until Nov 18th. Again the following week, no delivery. This time guaranteed it the dispatch team will deliver on Nov 26th. Today is the 26th and no delivery message. When I called they said there is another delay and they will get it to me by Nov 28th. I am not holding my breath. So five weeks later, I still have not received my washing machine. This is ridiculous. Why sell something and promise a certain delivery date and then not notify me that it was not available and I have to keep chasing them up on it. Very poor customer service. Easy to sell and take our money in their part but no product to deliver.

Date of experience: October 26, 2024