Morgan Clark Loss Assessors Reviews 91

Morgan Clark took what could have been a very stressful situation (a car drove into one of my rental properties,) and made is as seamless and stress-free as possible. I was very happy with the settlement that got for me.

Date of experience: January 01, 2025

The staff at Morgan Clark came to our aid after a house fire, during as you can imagine a very stressful time they on our behalf went into action, all the way through a 10 month process they were helpful with great communication, without them we wouldn't have known where to start so we would recommend them to anyone.

Date of experience: November 30, 2024

I was absolutely devastated to see my house destroyed due to a burst water pipe and was struggling to get a meaningful response from insurance company. That's when my friend recommended contacting Morgan & Clark loss assessor.
Morgan & Clark were quick in responding, and explained how they work, fees etc. I requested Mr Paul Taylor's services based on my friend's recommendation.

Mr Paul Taylor was extremely professional. He looked after my interest and ensured that I got a fair deal. He took the stress out of navigating an unfamiliar system on my own. Without his support, I don't think I would have been able to carry on with my job alongside managing the home repairs.
I cannot thank Mr Taylor enough for his support throughout the process. He helped me in every possible way with utmost empathy, patience, explaining every step needed to rebuilt our home.

Thank you to Mr Taylor & Morgan & Clark. Your assistance has been invaluable and I could not be more satisfied with your work and would definitely recommend your services.

Date of experience: November 28, 2024

Last November we had a house fire, in the loft, while we were home. It was devastating. The next morning, we went to view the house, the damage, clear up the debris from the street and were approached by a representative of Morgan and Clarke and honestly, we had never heard of a loss assessor and thought it was dodgy and a scam. But the guy was lovely and left us to it. We were then approached by more loss assessor companies so did some research and decided to go with Morgan and Clarke because they are FCA approved and felt like a sensible option.

I would say me and my husband are capable people, we do a lot of renovation but the aftermath of the house fire felt too big. Admin-wise and build-wise. It was really helpful to have a team on your side who knows exactly what to expect from the insurers and how to navigate the world of loss adjusters.

I cannot begin to express my gratitude to Martin, Sarah and their entire team for helping us through this last year. We bought our house and used a mortgage broker - part of our mortgage condition was house insurance which the broker set up for us. Turned out we were under insurered - absolute nightmare.

Morgan and Clarke handled everything, resolved every issue, chased the insurers and their loss adjusters when they were dragging their feet, challenging the ridiculous requests of the loss adjuster and supported us throughout.

I simply cannot praise the team enough, I cannot express every tiny thing they did to provide us with reassurance but we would not have gotten through this last year nearly as well if we didn't hire Morgan and Clarke to help us.

Date of experience: November 27, 2024

Brilliant service would highly recommend.

Date of experience: November 19, 2024

After our home was flooded over a year ago, our insurer and their loss adjuster seemed motivated by their own best interests, not ours. When Morgan Clark's Taunton team agreed to manage our claim a lot of the stress of the situation fell away. Not only did they have in depth expert knowledge of the processes by which large claims progress, but they were able to very patiently explain everything to us. Their responses to our emailed queries were always reassuringly prompt.
Morgan Clark appointed a surveyor to manage the strip-out and reinstatement works, and were instrumental in getting a contents removal, storage and drying company appointed when firms put forward by the loss adjuster either failed to show up or did not respond until weeks later. One of the team explained that attempting to manage our own claim without a loss assessor would be like going to court without representation by a barrister. We wholeheartedly agree!
We have found the Taunton team very pleasant to deal with throughout. They have been the silver lining to our cloud!

Date of experience: November 18, 2024

I recommend this company to anyone who has suffered a loss and wishes to claim on their insurance regardless of the circumstances. They offer a comprehensive service that removes the stress and complexity that can arise, and handle all aspects of the claim in a professional and timely manner.

Date of experience: October 20, 2024

A very professional company who transformed our nightmare situation when a relative's house was seriously damaged by fire into a pleasure. They managed all aspects of the house reconstruction, including appointing builders, surveyors and structural engineers, dealt efficiently with all parties including the insurance company's loss adjustors which resulted in a very high standard reconstruction. The whole process was a stress free process and with no fees to pay Morgan Clark. I highly recommend them.

Date of experience: May 30, 2024

I contacted them via their website and they still gave me a callback despite my claim size being under their threshold, and gave me contacts and advice on how to proceed.

Date of experience: August 31, 2024

Super efficient, responsive and professional service. Matt is an highly experienced, knowledgeable and trustworthy loss assessor. His straightforward advice and guidance throughout the claims settlement process made a stressful situation that much easier. He took the time to listen to my concerns, explained the options available and communicated clearly on next steps and timeframes. Exceptional support at every touch point. Thank you again.

Date of experience: August 02, 2024

We were recommended Morgan Clark and Pino Musso by a relative after my girlfriend and I had a house fire. Although Pino couldn't represent us as our Loss Assessor because of certain things that weren't within his remit, he helped us tremendously in an advisory capacity. Pino helped solve all the problems we were having with the contractors and Insurance company with invaluable advice which was used to get what we wanted and was always there for us at a call. We can only say that Pino is a great, highly skilled, intelligent consummate loss assessor and would highly recommend to anyone. We would like to thank Pino and Morgan Clark so much for all their support during these stressful times.

Date of experience: August 11, 2023

Excellent service during a very difficult time

Date of experience: August 28, 2023

I was recommended Pino Musso who works at Morgan Clark from a friend who had suffered a fire in his home.
After the initial meeting I didnt have to lift a finger. Pino kept me updated the entire time and everything has gone as planned, i am more than happy with the service and settlement. High recommended

Date of experience: July 17, 2024

The best decision ever!
We weren’t making any progress with insurer until we called Morgan Clark.
Martin was so professional and at the end, we managed to get a bigger settlement.
10 Star ⭐️

Date of experience: June 25, 2024

It was a relief to have an agent to deal with my claim on my behalf. Being flooded out of my house for ten months was an ordeal and, never having needed to pursue an insurance claim before, the advice of an intermediary was of great assistance. I would have liked more contact with my assessor himself, but his PA was very helpful and my questions were answered promptly.

Date of experience: July 08, 2024

They were very helpful through the process .,, you can leave everything to them .,, they will guide you through

Date of experience: June 15, 2024

Excellent service from beginning to end very informative at every stage , wouldn't have been able to do anything with out them .

Date of experience: June 26, 2024

When our house got flooded October 2023 following the storms. I was advised to get Loss Adjustor to act on our behalf when dealing with the insurance claim. It was the best advice I’ve ever received.
I contacted Morgan Clark and they were so responsive from the beginning. They came out to see us shortly after the flood, gathered all details and information. From there they dealt with the insurance company and the full claim until settlement and completion of building repairs.
The companies they employed from surveyors, building company, contents removal, itemisation and drying company were all very professional, efficient and worked to the highest standards.
We were kept informed through every stage of the process, with regular emails and. Progress visits to the property.
Morgan Clark took away all the stress of having to make a claim through the insurance company.
I could not recommend Morgan Clark highly enough, especially Pino Musso who acted for us.
It has been a long process but worth it as everything has been repaired to the highest standard and quality We are now looking forward to moving back into our home.

Date of experience: October 26, 2023

Pino from Morgan Clark went above and beyond to support us to settle our claim after a large escape of water affected most of our downstairs.
Fantastic communication, always aware of the progress of the claim. Easy to get in touch with, punctual to appointments. Would absolutely recommend Morgan Clark.

Date of experience: May 13, 2024

I have worked with Morgan Clark on more than one occasion. I truly believe customer satisfaction and providing all round exceptional service to the customer is their company ethos.

From the start of the process working with Sunny, Ryan and Beverley has been a delight. They kept me more than informed with progress, processed back office task diligently. A Huge special shout out to Ryan who has handled multiple claims on my behalf who continually perseveres and is relentless to obtain what is fair from the insurers, and is vital conduit between surveyors and contractors (who were equally very easy to work with and were meticulous with their fit and finish).

As a landlord I would not use any other company and would recommend Morgan Clark to anyone who has the unfortunate circumstance of suffering a loss. They really do take the stress away and provide a safe pair of hands that allows one to see the light at the end of the tunnel.

Date of experience: January 22, 2024