Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
From my experience pop telecom has the best customer service I’ve ever had to deal with. When I didn’t have internet for a few days and contacted them to see what the issue is, then it was solved within 24 hours (it was a physical fault outside property which needed to be fixed). Huge thanks to JR from customer service who did everything to make sure I’m up to date with what’s going on and that my internet is back on again asap. Thanks! 😊
The technical team of Mark, Winston and Cris looked after me over a few weeks while Openreach were tasked with finding out why my BB connection had deteriorated. The fix finally required a cable pair bypass and, eventually a dig to replace the final 15m of buried 1960's copper cable to my premises.
Great friendly team, including the many Openreach engineers that attended over a number of visits.
Kelvin was very helpful. Broadband not yet installed just purchased, so can’t as yet comment on the actual broadband speed etc. But fingers crossed will go smoothly
Had a billing query but it was sorted out efficiently and politely by JR who was excellent. He even made a follow up call to confirm the issue had been resolved.
PO Box 12927, CM4 9YW, Ingatestone, United Kingdom
From my experience pop telecom has the best customer service I’ve ever had to deal with. When I didn’t have internet for a few days and contacted them to see what the issue is, then it was solved within 24 hours (it was a physical fault outside property which needed to be fixed). Huge thanks to JR from customer service who did everything to make sure I’m up to date with what’s going on and that my internet is back on again asap. Thanks! 😊
Date of experience: January 15, 2025
Kelvin was very helpful. Broadband not yet installed just purchased, so can’t as yet comment on the actual broadband speed etc. But fingers crossed will go smoothly
Date of experience: January 15, 2025
I had a fantastic experience with POPtelecom thanks to their exceptional customer service! The representative, JR, was incredibly helpful and resolved my issue promptly and efficiently. They were patient, professional, and ensured that all my concerns were addressed. It’s rare to find such dedicated and attentive service these days. Highly recommend!
Date of experience: January 15, 2025
Had a billing query but it was sorted out efficiently and politely by JR who was excellent. He even made a follow up call to confirm the issue had been resolved.
Date of experience: January 15, 2025
The technical team of Mark, Winston and Cris looked after me over a few weeks while Openreach were tasked with finding out why my BB connection had deteriorated. The fix finally required a cable pair bypass and, eventually a dig to replace the final 15m of buried 1960's copper cable to my premises.
Great friendly team, including the many Openreach engineers that attended over a number of visits.
Date of experience: January 14, 2025
JOE, from the IT department was so patient with me and made sure I had access to the Internet. He is very professional and I was so pleased. Joe is a star. Thank you
Date of experience: January 14, 2025
Mark was extremely helpful. Thank you.
Date of experience: January 14, 2025
My experience was made great by Kelvin who was extremely helpful and sorted out the issue I had calmly and professionally.
Date of experience: January 13, 2025
Kris was really helpful. She gave us the information we required quickly and accurately and saved us much worry!
Date of experience: January 13, 2025
Superb! Internet with our old provider was terrible- rather than resolve it they just wanted to sell me a more expensive package. PopTelecom have been brilliant diagnosing the problem, liaising with BT Openreach regarding the external line fault and communicating with me - JR at PopTelecom was absolutely brilliant - thank you so much!
Date of experience: January 13, 2025
Mark handled my query quickly and efficiently, five stars.
Date of experience: January 13, 2025
All honestly don't waste your time with these poor of waste of company less then 24 hours they cancel my order over a sake £12.50 such scummy people stay far away aint worth your time and day scammer by look of it trying charge you for something you ain’t even used or got box for the WiFi yet scammer honestly disgusting poor customer service STAY AWAY they expect me wait other 10 days to go live when it ment be today these people are vile and rude has well stay well away from duty sh***t
Date of experience: January 13, 2025
Reply from POP telecom
Thank you for your review. We take all feedback seriously, and after reviewing your account, it is clear that the order was cancelled due to the initial payment being returned unpaid, which made it impossible for us to proceed. The initial £2.95 has been refunded, and your account has been permanently closed.
Furthermore, your threatening and abusive comments on Facebook are unacceptable. We have a zero-tolerance policy for such behaviour toward our staff. Our employees are entitled to a respectful working environment, and we will not tolerate any customer who fails to uphold basic standards of decency. As a result, we will not accept you as a customer now or in the future.
The land line went totally dead ! Contacted POP
where Joe as very helpful, Open Reach arrived and
found that the fault was an open joint some distance
from my property this was quickly rectified and all back to normal, excellent service
Many thanks
RB-G ( Clevedon, North Somerset )
Date of experience: January 10, 2025
Date of experience: January 12, 2025
Very good and quick customer service from Mark
Date of experience: January 12, 2025
The Customer Service From this company was absolute spot on 5/5 from everything, sign up process was so simplified and smooth streamlined, keep up the Good Work everyone, a company I definitely recommend joining. I can see them excelling as they’re genuine and helpfull.
Date of experience: January 12, 2025
TLDR: They cannot provide service in my new apartment and they force me to tell them I need to early terminate my contract.
whole story: I am moving to a new apartment within UK. Unluckily, my new apartment is not covered by the service and then the customer service told me the only option I have is to early terminate my contract and pay the early termination fee. I said okay, if this what I have signed in the contract, but I need to go through the terms and conditions again. There is no mention at all of what is the procedure if my new address is not covered. So I called them back to argue. Your dearest colleague refered me of Section 10, 32, and 33. Section 10 said if I am moving I need to inform them in advance and they are not liable for interupt occured due to moving; Section 32 said if I want to terminate early, I need pay the feel. And 33 said if POP's supplier cannot provide service, they will end my contract. I said okay, if you mentioned these tell me which one I am applied to? so in this case, since you cannot provide me service, you want to end my service? and they kept denying. Then I asked what other options? They said since I am not longer living there, the service must stop.
This is very very annoying. Everyone knows what are you playing! I am moving within the UK and you failed to provide service and dont want to take any responsibilities. Now, you want me to "willingly" terminate my contract.
Date of experience: January 09, 2025
This only relates to initial request for service from sales support agent Kelvin, after days of trying to find what was relevant to me and not getting response to requests. I used the chat service with Kelvin followed by a call. Very efficient and clear response to all my questions, which only took minutes; no wait time. I hope this bodes well for the installation and ongoing service.
Date of experience: January 11, 2025
Excellent service today. Mark was very helpful in sorting a problem we had with our telephone line.
Date of experience: January 10, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
