I was served by 2 exceptionally helpful and knowledgeable associates, who engaged and understood what I was looking for and made some great suggestions.
This team knows its stuff and were a pleasure to buy from.
ProCook - Truro Reviews 487
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4.9
Location
Switch location2-3 Pydar Street, TR1 2AR Truro, GB
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The service in the Truro store was first class, couldn't have been more helpful or knowledgeable about there products.
Shop person was very helpful quick service item was on offer very reasonable price
Every time I visit the store in Truro, the staff could not be more helpful. Thank you for making shopping such a pleasant experience.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-3 Pydar Street, TR1 2AR, Truro, United Kingdom
4.9
Excellent
487 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
Verified
Shop person was very helpful quick…
Shop person was very helpful quick service item was on offer very reasonable price
Date of experience: March 18, 2025
Reply from ProCook - Truro
Thank you for your kind review! We're thrilled to hear that you had a positive experience with our shop. We appreciate your feedback about our helpful staff, quick service, and reasonable prices. We strive to provide a positive experience for all our customers.
Verified
The service in the Truro
The service in the Truro store was first class, couldn't have been more helpful or knowledgeable about there products.
Date of experience: March 14, 2025
Verified
Impressive knowledge and expertise
I was served by 2 exceptionally helpful and knowledgeable associates, who engaged and understood what I was looking for and made some great suggestions.
This team knows its stuff and were a pleasure to buy from.
Date of experience: March 10, 2025
Verified
Excellent customer service and quality…
Excellent customer service and quality good
Date of experience: March 12, 2025
Verified
Products are excellent
Products are excellent, service is great and staff in my local ProCook store are so helpful, efficient and polite.
Date of experience: March 04, 2025
Reply from ProCook - Truro
Thank you for your kind review! We're delighted to hear that you appreciate our products, service, and the helpful staff at your local store. We strive to provide a positive and efficient shopping experience for all our customers, and we're glad you found it so. We appreciate you taking the time to share your feedback.
Verified
Every time I visit the store in Truro
Every time I visit the store in Truro, the staff could not be more helpful. Thank you for making shopping such a pleasant experience.
Date of experience: March 09, 2025
Reply from ProCook - Truro
We appreciate your kind words! It's wonderful to hear that our staff in Truro consistently provides such helpful service. We strive to create a positive and welcoming shopping experience for all our customers. We're glad you enjoy visiting our store.
Verified
lovely product
lovely product; well priced; friendly and helpful staff in the Truro store
Date of experience: March 09, 2025
Reply from ProCook - Truro
Thank you for your kind review! We're delighted to hear you enjoyed our product and found it well-priced. We're also thrilled that you had a positive experience with our staff in Truro. We strive to provide excellent customer service and a wide variety of high-quality items at competitive prices. Your feedback is valuable to us.
Verified
Reply from ProCook - Truro
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Verified
Very friendly helpful staff
Very friendly helpful staff. We always get what we are looking for in this shop it is a big favourite and we travel to Truro especially to visit the shop
Date of experience: March 09, 2025
Reply from ProCook - Truro
Thank you for your kind words! We're so glad to hear you appreciate our friendly and helpful staff. We strive to create a welcoming and supportive environment for all our customers, and we're thrilled you find our shop a favorite destination. We appreciate you taking the time to share your positive feedback.
Verified
Staff member was friendly and helpful
Date of experience: March 07, 2025
Reply from ProCook - Truro
Thank you for your kind words! We're glad to hear that you found our staff member friendly and helpful. We strive to provide excellent customer service and appreciate your feedback.
Verified
Good customer service
Date of experience: March 07, 2025
Verified
The staff were very helpful pointed…
The staff were very helpful and pointed out the various pro's and con's of the items I was interested in
Date of experience: March 06, 2025
Verified
Great experience buying a coffee…
Great experience buying a coffee grinder and machine.
Wendy and Olivia were polite and helpful; Charlotte clearly loved her coffee and helped ‘clinch-the-deal’!
Date of experience: March 05, 2025
Reply from ProCook - Truro
We are so happy to hear that you had a great experience buying a coffee grinder and machine. It's wonderful to know that Wendy, Olivia, and Charlotte were so helpful and made your purchase enjoyable. We appreciate your kind words and are thrilled that you're enjoying your new coffee setup!
Verified
First class helpful sales assistant.
First class helpful sales assistant.
Date of experience: March 04, 2025
Verified
Very helpful and friendly staff
Very helpful and friendly staff, also the products are very good quality.
Date of experience: March 02, 2025
Reply from ProCook - Truro
Thank you for your kind words! We're delighted to hear you found our staff helpful and friendly, and that you appreciate the quality of our products. We strive to provide excellent customer service and offer a wide variety of high-quality items.
Verified
Expert advice and a great range.
Date of experience: February 25, 2025
Verified
Friendly assistant and excellent service
Friendly assistant and excellent service
Date of experience: February 26, 2025
Reply from ProCook - Truro
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. We strive to provide our customers with friendly and helpful service, and we're glad that our assistant met your expectations. We appreciate you taking the time to share your feedback.
Verified
Knowledgeable, helpful staff
Knowledgeable staff, very good selection of cookware and reasonable prices
Date of experience: February 22, 2025
Reply from ProCook - Truro
Thank you for your kind words! We're delighted to hear that you found our staff knowledgeable and appreciated our selection of cookware and reasonable prices. We strive to provide excellent customer service and a wide range of quality products at competitive prices. Your feedback is valuable to us.
Verified
Helpful service and we're show a range…
Helpful service and we're show a range of choices related to our queries many thanks
Date of experience: February 23, 2025
Reply from ProCook - Truro
Thank you for your kind review! We are thrilled to hear that you found our service helpful and that we were able to show you a range of choices related to your queries. We strive to provide our customers with the best possible service and are glad you had a positive experience.
Verified
Excellent
Friendly, knowledgeable staff member was a pleasure to deal with. Thank you.
Date of experience: February 23, 2025
Reply from ProCook - Truro
Thank you for your kind words! We're delighted to hear you had a positive experience and found our staff member helpful and knowledgeable. We strive to provide excellent customer service and appreciate your feedback.
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