I have used this company repeatedly in the last few months. It feels so good to have good service. Very knowledgeable, helpful, they go the extra length and they always follow up. Absolutely brilliant, I will use them again.
Rolling Center Reviews 46
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4.8
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The items we required were to replace worn out parts. These items were not listed in the catalogue, but the sales person was able to identify them from a description then a scanned picture.
Ordered late afternoon, delivered by noon the following day. Couldn't have asked for more. A five star rating somehow seems inadequate, :)
Charlotte happily matched competitors quote and shipped the beninca kit in a very timely manner, she went above and beyond to get all the info I needed to help me decide what I needed. After a couple of months I was having issues with the key fobs and Phil's technical knowledge when I rang sorted things and got things working again.
When i explained one of the fobs had a lose connection he sent me out a free of charge replacement with no questions asked.
Fantastic service from start to finish would highly recommend to anybody.
Just amazing service.
Phil and his team have been nothing but helpful - really patient in trying to source the right product and understand the issues (there were plenty!) and provide a service that was above and beyond to help me to resolve the problem. Extremely knowledgable, and extremely lovely to do business with. Can't recommend them highly enough.
Company details
Information provided by various external sources
Buy cantilever gate kits and professional sliding gate hardware at Rolling Center UK at competitive trade prices. UK distributor of Locinox & Videx products. Call 0113 201 6677 for a quote.
Contact info
Belle Isle Road, LS10 2DL, Leeds, United Kingdom
- www.rollingcenter.co.uk
4.8
Excellent
46 reviews
I have used this company repeatedly in…
I have used this company repeatedly in the last few months. It feels so good to have good service. Very knowledgeable, helpful, they go the extra length and they always follow up. Absolutely brilliant, I will use them again.
Date of experience: December 12, 2022
Great company
Great company, we find Jonathan Walker is always very helpful and a pleasure to deal with.
Date of experience: August 17, 2020
Charlotte happily matched competitors…
Charlotte happily matched competitors quote and shipped the beninca kit in a very timely manner, she went above and beyond to get all the info I needed to help me decide what I needed. After a couple of months I was having issues with the key fobs and Phil's technical knowledge when I rang sorted things and got things working again.
When i explained one of the fobs had a lose connection he sent me out a free of charge replacement with no questions asked.
Fantastic service from start to finish would highly recommend to anybody.
Date of experience: January 22, 2020
Invited
sliding gate mechanism
I placed an order and some items where on back order and i received the stock items fine, it took a little longer than expected to receive the remaining goods , when i contacted the company they where most helpful and advised the parts had been dispatched. they duly arrived the next day.
my only critisism would be some of the mechanism we purchased for the sliding gate where different colours , some silver and some zinc passivated although the components where well engineered and good quality.
Date of experience: December 11, 2018
Invited
Easy online purchase and delivered fast.
Date of experience: December 11, 2018
Invited
Correct items and speedy delivery
Correct items and speedy delivery, can't ask for any more
Date of experience: December 11, 2018
Rude staff who do not seem to care at…
Rude staff who do not seem to care at all for their jobs let alone clients, and exceptionally poor customer service skills.
I placed a small order of 5 items, I was told that this was due to be delivered to us on the 4th December. A whole week later after chasing the order I was told that the original order had been 'lost' by the delivery driver and the second order could not be shipped out due to not having and of the parts in stock.
When I asked what the company were going to do to resolve this, the lady simply responded with 'what do you want me to do, we don't have the parts'
I cancelled the order and placed it elsewhere.
I will not be using this company again.
Date of experience: December 11, 2018
Invited
Great value and very quick delivery
Great value and very quick delivery, can't fault the product either.
Date of experience: December 07, 2018
Invited
Ignored initial enquiry
Ignored initial enquiry, no one answered when telephoning. Products excellent just need a better response to enquiries
Date of experience: December 04, 2018
Reply from Rolling Center
We always aim to deliver excellent customer service so we are very sorry to hear about your poor experience.
We would like to rectify this immediately. Please contact Jenny at info@rollingcenter.co.uk so that we can assist you with your enquiry.
Invited
Quality products, fast delivery
Quality product, fantastic service and speedy delivery. I ordered in the afternoon and received the roller gate components and track the next morning. Highly recommended.
Date of experience: December 04, 2018
Electric gates and Automation
Hi
I would like to stay thanks for the help Cameron and Simon have given GD Automations LTD in Bournemouth near Swanage this year. Absolutely excellent service
Kind Regards
George
Date of experience: October 25, 2018
Invited
Just amazing service
Just amazing service.
Phil and his team have been nothing but helpful - really patient in trying to source the right product and understand the issues (there were plenty!) and provide a service that was above and beyond to help me to resolve the problem. Extremely knowledgable, and extremely lovely to do business with. Can't recommend them highly enough.
Date of experience: October 18, 2018
Reply from Rolling Center
Thank you for your fantastic review. We always aim to provide excellent customer service and are happy that your enquiry was resolved. Kind regards, Rolling Center
Invited
Excellent service and good price
Excellent service and good price. Can’t recomend enough. I will definitely use again. Friendly and very helpful.
Date of experience: October 18, 2018
Invited
Excellent products bought some guide…
Excellent products bought some guide rollers.
But need to look at your postage costs..
Date of experience: October 12, 2018
Invited
5 star service
Absolutely fantastic service. Really informative and helpful. Will be using again and would definitely recommend.
Date of experience: October 12, 2018
Reply from Rolling Center
Hi Luke, thank you for your fantastic review. We really appreciate that you've taken the time to review us and we are very glad that you are happy with our service. Kind regards, Rolling Center
Invited
Item was returned but no refund was sent
Date of experience: October 11, 2018
Reply from Rolling Center
We am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail and we regret that we have missed the mark on this one. We will look into this immediately and will contact you with our findings. Kind regards, Rolling Center
Invited
Always great service
Date of experience: October 11, 2018
Reply from Rolling Center
Hi Terry, Thank you for the positive feedback and for taking the time to review our service. We always aim to deliver excellent customer service and it's great when we receive kind feedback that acknowledges this. Kind regards, Rolling Center
Invited
Fantastic service.
The items we required were to replace worn out parts. These items were not listed in the catalogue, but the sales person was able to identify them from a description then a scanned picture.
Ordered late afternoon, delivered by noon the following day. Couldn't have asked for more. A five star rating somehow seems inadequate, :)
Date of experience: August 02, 2018
Reply from Rolling Center
Hi William, Thanks for the excellent review. Our technical team are extremely experienced and knowledgeable and will always go out of their way to provide a great experience. Kind regards, Rolling Center
Invited
great service and good price
Date of experience: July 26, 2018
Reply from Rolling Center
Hi Jim, thanks for the great feedback. We are glad that you are happy with your purchase and the service you received. Kind regards, Rolling Center
Invited
Excellent and efficient service!
Excellent and efficient service!
Advice was helpful and informative
All round good experience.
Date of experience: July 26, 2018
Reply from Rolling Center
Hi John, Thanks for the fantastic feedback. We are glad that we could help. We strive to give our staff full technical training so that they can provide excellent customer service. Kind regards, Rolling Center
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