alltrades contracting services Reviews 102

I needed my split system air-conditioning recharged after it had a minor leak. Service Today came the same day and charged a call out fee of $89 for which they photographed the data plate on the inside unit and gave a quote of $1181.05 or $1241.39 and gave a large amount of sales spiel. They didn't look at the outside unit. I subsequently had it serviced and recharged for $120. My advice is under no circumstances call them. Wayne

Date of experience: October 09, 2024

I had an extremely disappointing experience with Service Today. After moving into a new home with a solar hot water system, we encountered issues with getting hot water on rainy days. We called Service Today for advice, and their technician came to assess the situation. Instead of explaining how to use the booster system (which we later learned was the solution), the technician advised us to replace the entire system.

Following their advice, we spent $5,440 on a new system, only to find out during installation (by a different company) that the existing system was perfectly fine—we simply didn’t know how to operate the booster.

When I contacted Service Today to report this, I was promised a follow-up from management, which never happened. As a result, we wasted a significant amount of money due to their technician’s poor advice and lack of follow-up. I am extremely dissatisfied and would not recommend this company to anyone.

Date of experience: May 02, 2024

Please do not call this company, they over charge and the work is shady, shame on this company for the way they do business we call to get our ac fixed and they could not fix it but they pored 1000.00 for Freon for 5 pound and Shaun said that it all when into the ground in 10 minutes they are a SCAM Company, please don’t waste your time or Money.

Date of experience: July 11, 2024

Firstly, the plumber did not attend on the day. I phoned and rearranged attendance and was assured that call out fee would be waived.Plumber efficiently fixed the problem in less than 15 minutes without a need for replacement parts or components. I was charged $250. This equates to $1000 per hour. This is excessive in the extreme. Gave feedback to Service Today but did not receive a response. I would advise that you do not use this service. It's a rip off.

Date of experience: September 23, 2024

The quote(s) left the first one not viable and the send dearer quote totally gold plated with unrequired extra infrastructure by upgrading an ordinary home with no special requirements to 3 phase capability. A dodgy fuse on the box where the line from the lamp post enters cost me over $12,000.

Date of experience: September 12, 2024

A simple job of electrical & plumbing work they made them look complicated and charged me many times over. To say they are expensive is an understatement, they will rip you apart. I was charged close to $8000.00. They take you for a ride and I was a victim. They promised to refund $200.00 after numerous emails but in fact they overcharged me more than $4000.00 on both jobs. Don’t you ever go to them and tell your friends as well.

Date of experience: August 02, 2024

Make a booking and ask them to call you half an hour beforehand - they don't.

Make a booking - they lose the booking and don't turn up.

Accept a booking & they do shoddy work.

Don't bother

Date of experience: September 06, 2024

$271 for what was a 15-30 min job with me doing all the dirty and hard work before the technician arrived is simply ridiculous sorry. Also he used no materials or special tools.

The technician last job was also very close it was not that he had to travel a long way etc.

The technician was good by the way but I assume it's the company prices that are ridiculous and not what he charges etc.

I would have been happy to pay a high but realistic\fair $150-$200 including a reasonable callout fee for up to 1 hrs work. Your advertised $49 callout fee is somewhat misleading given I was charged another $222 for max 30 min work.

I had hoped you were not yet another "rip-off" vendor I could rely on and do repeat business with as I have 3 rental properties. I am always looking for good handyman\plumbing\electrical services at a reasonable\fair price.

I will keep looking it would seem.

Date of experience: August 26, 2024

We were very impressed with the work done by electricians Zac and Cameron. They replaced our old switch board, an exhaust fan and a few powerpoints. They were very knowledgeable and their skills were excellent. They were efficient, neat, punctual and very pleasant. We highly recommend them.

Date of experience: August 14, 2024

This company must be full of retardz. I booked in an appointment from 12pm - 4pm. I called at 3pm to confirm if anyone is coming, they confirmed and said Yes. It's 4:15pm, nobody here. I called and they said that they make a mistake and it was for Monday. How dumb is this company. I called and confirmed and they confirmed that someone is coming and now it's monday. Who is running this Business

Date of experience: August 09, 2024

Rip off company stay clear get more quotes especially Aircon installations.

Date of experience: July 23, 2024

I never seen such a crapy quote for just replacing 4 down lights.
They attract you with the low call out fee and then give quote with high price ( 4 lights 1090$) .

I think this callous fee is new way of scam.
Don't get trapped

Date of experience: July 25, 2024

Just wanted to warn you, they insist they can't provide an estimate without seeing the work first. They charge $49 just to come to your place and then tell you that you need to pay $411 for fault finding. That's what happened to me – the technician didn't do anything but tell me about the $411 fault-finding fee. I asked for any potential cost over the phone, but they didn't mention this fee beforehand. When I tried to raise the issue with the company, Adam called me back. He was rude and didn't listen to why I was upset. You can find plenty of better options with more reasonable prices and the same quality of work.

Date of experience: July 08, 2024

WARNING! Extremely bad customer service. Sucked me $14500 for a 2x half day job. And the problem why I got them out is not solved. I complained that the problem is not solved yet but they don't care. They just claim they completed the job. The only thing they cared about is sucking my money. My house got a blocked drain and I explained to them that it was smelly since I moved into this house 1 month ago. They came out quickly and inspected the drain. Then told me it would cost over $18000 to reline the whole drain. And that this would be my only option. I said I would have to think about it and they quickly came down to $14500. I had a bad feeling this would be a rip off. But with a screaming girlfriend in the back and with new tenants moving in in a few days, I agreed to get it fixed by Service Today. I asked if this would guaranteed fix the problem permanently. They promised me a life long warranty on everything. Quote "This is a forever fix. If the pipe breaks again, we come back to fix it for free. Life long." Service Today seems to be a big company I thought this would be good when it comes to a life long warranty, so I chose them. For a price of $14500 I also thought this job would be a very big one and would take several days to complete. But it only took them 1 guy for less than 1 hours for the assessment (They wanted to charge $850 for that in case I don't continue further with them.)
And then 3 guys for about half a day on the first day and max. few hour on the second day. So all together this job probably took 1 day for 3 guys and that for $14500. And the best is still to come... The drain is still very smelly. We complained and were told to write a diary, which we do and which says smell everyday. Now we are getting ignored. Nobody came out to check it again. Nothing. They don't care. I got a bad feeling they did a incomplete/bad job but I can't look into the drain myself. When it comes to the invoice. Even though we agreed to a fixed price of $14500, they wanted to charge me more at first. Then I had to complain about the price several times until they accepted the $14500 that we agreed on in the beginning. Their first invoices also stated a 1 year warranty. Then I had to negotiate with them about the warranty. In the end I got an invoice saying "25 years warranty on relining material and 0 warranty on material". They refuse to give me the life time warranty on everything which they promised and why I booked with them. I got big doubts that I will get any warranty of them at all since the problem why I got them out is still persistent and they refuse to do anything about it. They say my 1 month old washing machine would be the reason for the sewer smell.

Date of experience: June 04, 2024

Leaking shower tap. Booked with service today. Guy came and spent 2 minutes taking tap off and diagnosing mixer cartridge needed replacing. Cost = $850. I nearly fainted. I told him i would get a 2nd quote. He said i would need to pay the $49 call out fee PLUS $360.00 for the "work" he had done so far. I asked to speak with the manager. The manager then waived the $360 "work" and asked "only" for the $49 call out. I then rang a local plumber who fixed for $265.00. It's no wonder people are weary of tradespeople with companies like this on the prowl.

Date of experience: July 01, 2024

Called early yesterday morning because I had a plumbing emergency. A pipe busted in the wall behind my toilet in the middle of the night & it flooded my house! I had to cut my water off, so I didn't have any water. Service Today took my information & said someone would be contacting me back in about an hour. We'll no one ever called me back the entire day. I contacted another local company & they came out within a couple of hours, made a materials list, & gave me an estimate. They're returning today to complete the work. Service Today, finally just called
me back.They asked if I still needed a plumber. REALLY!?! Unbelievable! Very unprofessional! I will never use this company now or in the future. I went with Comfort Plus, & I highly recommend them!

Date of experience: June 23, 2024

We needed a new water heater which we felt was overpriced but we had no hot water so we accepted the quote (the heater has now been fitted and we are happy with it)
Our problem was with communication as the initial guy promised us he would be here in the morning at 8am - which we had asked for as we had an appointment later that morning which we couldnt miss - He was adamant they would turn up but when it got to 9am they hadnt arrived so we rang the office and was told they were on their way.This was a downright lie as 1 hour later they still hadnt arrived. We rang again to see where they were but she couldnt really say so we told her we had to go out so we had to reschedule.We were 4 days without hot water! Our point is there was no telephone call to keep us informed and no apology - the main point being why did the initial guy promise so definitely they would be there at 8am - we do not call this good customer service !!!

Date of experience: June 17, 2024

I would never ever recommend anyone using Service Today to do any work in or around their home. They are a company that rips off people (especially older retired ones) by grossly overcharging/overquoting on all their work. On May 29th this year I had a toilet cistern that needed to be replaced so I contacted that company thinking they were a local company and I support local. They said that the toilet would also need to be replaced and I agreed to their quote of around $1028.16 thinking that this was the usual charge by most plumbers. The chap talked me into becoming a VIP Member (for $143) that entitled me to a discount of $100 and no call-out fee for any future work they were asked to do. I found out later that the toilet system they installed cost around $220 which meant that they charged $800 to install it. After contacting them and telling them that they had ‘ripped’ me off I asked for a refund of my VIP Membership money. They informed me that as there was administration fees involved I could only get $60 back. So I decided to let it go knowing that I would not have to pay a call-out fee for any future quotes.
On May 28th I contacted Service Today to get them to come and give me a quote on installing a pendent light knowing that I wouldn’t have to pay a call-out fee. Their quote was a ridiculous $950 but, because I was a VIP Member, it would only be $870. A local electrician installed it for $200.

Date of experience: May 28, 2024

Charged me 557 to change a light
More than double anywhere else

Date of experience: May 23, 2024

They charged me a new hot water system more than double the price then the other suppliers. The trades man are great, but the price just a rip-off!

Date of experience: June 14, 2024